123-CBT Computer Based Training |
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123-CBT offers discount pricing on top quality eLearning
programs from leading computer based training providers. Many of the training courses are available both online or on CD so that you can study at home at your own pace:
E-Learning available for
- ABAP 6. 10
- Access 2003
- Acrobat 6. 0
- ASP
- ASP. NET
- C
- Captivate 1. 0
- Crystal Reports 8. 5
- Crystal Reports v10
- Dreamweaver MX
- Excel 2003
- Fireworks MX
- Flash MX
- FreeHand MX
- FrontPage 2003
- GoLive 6
- GroupWise 6. 0
- GroupWise 6. 5
- Illustrator 10
- J2EE
- Java 2 SDK
- Java 2. 0
- Linux 2004
- Lotus Domino 6
- Microsoft .NET
- Money 2003
- Office 2003
- Oracle 11i e-Business
- Oracle 9i
- Oracle Application Server 10g
- Oracle Database 10g
- Outlook 2003
- PageMaker 7
- Paint Shop Pro 8
- PhotoShop 7
- PowerPoint 2003
- Premiere 6
- Presentations 11
- Project 2003
- Publisher 2002
- Publisher 2003
- Quattro Pro 11
- QuickBooks 2003
- Quicken 2003
- SAP R/ 3 v4. 6c
- SQL Server 2000
- UNIX
- Visio 2003
- Visual Basic. Net
- WebSphere MQ
- Windows Server 2003
- Windows XP
- Word 2003
- WordPerfect 11
- WordPerfect Office 11
- Works 2003
- XML
- ZENworks 3. 0
123-CBT Computer Based Training is based in San Ramon, CA, USA
Technology Skills provides self-paced, self-study computer training for individuals, IT professionals and organizations in an environment unlike any other. Offering over 2, 500 video, interactive CD ROM and web-delivered courses from the leading suppliers, customers are able to purchase IT training tailored to their unique needs. Below, you will find answers to the questions most commonly asked by our customers about the company and the products it represents.
Q. What s the idea behind Technology Skills?
A. In a word convenience. Before Technology Skills, you would have to do all the legwork locate suppliers, evaluate products, and compare prices. But now, the answers are in one place. Compare content and format. Compare price. Find the program that best matches your needs. Technology Skills has compiled the information so you don t have to.
Q. Can Technology Skills save me money?
A. Very likely. Because Technology Skills lets you compare and select just the right training program, you are not paying more than you have to. Technology Skills puts all the information at your disposal, so you can always be sure that you are getting the best product at the lowest possible price.
Q. Who is Technology Skills for?
A. For anyone who wants to improve their computer skills. Whether you are an IT professional looking to enhance your career through certification or the person in charge of software training at your company or just someone who would like to build his or her proficiency in a particular application Technology Skills has a course that is just right for you.
Q. Why self-study?
A. Besides the obvious benefits of being able to learn at your own pace anywhere, anytime, research has shown that through computer-based training, you learn faster and retain more than through other methods. Plus, many of our customers report that self-study is just more fun
Q. I ve looked at my options and I still can t decide which product to purchase. What should I do?
A. If you can t locate a course or if you can t decide on the course that is just right for you, take advantage of our free consulting. Just click on the Contact Us tab on our home page and fill out the form describing your specific requirements. Within 24 hours, we will assess your needs and give you our best recommendation.
Q. Is technology-based training less expensive than classroom training?
A. In most cases, the answer is yes. Self-study training can save individuals up to 50 over the cost of classroom training. And if you are considering technology-based training for your company, the potential savings in employee time and travel expenses can be even more substantial.
Q. What if I need to return a course?
A. All the products that Technology Skills sells are backed by our unconditional, 30-day guarantee. That means if you are not satisfied with any product you buy for any reason just return it within 30 days and we will refund your money. No questions asked. That s a promise
Q. What about site licensing?
A. If you are the person responsible for department or organization-wide training, Technology Skills can be especially helpful. Each supplier offers their own variation of site licensing, and any one plan may not be suited to what you are trying to accomplish. But we can.
Whether you want to create a learning center, deliver your courses at the desktop, on the LAN, via your Intranet, over the Internet, or use a combination of all of these, Technology Skills can tailor a site license for your specific needs.
Q. What s the idea behind Technology Skills?
A. In a word convenience. Before Technology Skills, you would have to do all the legwork locate suppliers, evaluate products, and compare prices. But now, the answers are in one place. Compare content and format. Compare price. Find the program that best matches your needs. Technology Skills has compiled the information so you don t have to.
Q. Can Technology Skills save me money?
A. Very likely. Because Technology Skills lets you compare and select just the right training program, you are not paying more than you have to. Technology Skills puts all the information at your disposal, so you can always be sure that you are getting the best product at the lowest possible price.
Q. Who is Technology Skills for?
A. For anyone who wants to improve their computer skills. Whether you are an IT professional looking to enhance your career through certification or the person in charge of software training at your company or just someone who would like to build his or her proficiency in a particular application Technology Skills has a course that is just right for you.
Q. Why self-study?
A. Besides the obvious benefits of being able to learn at your own pace anywhere, anytime, research has shown that through computer-based training, you learn faster and retain more than through other methods. Plus, many of our customers report that self-study is just more fun
Q. I ve looked at my options and I still can t decide which product to purchase. What should I do?
A. If you can t locate a course or if you can t decide on the course that is just right for you, take advantage of our free consulting. Just click on the Contact Us tab on our home page and fill out the form describing your specific requirements. Within 24 hours, we will assess your needs and give you our best recommendation.
Q. Is technology-based training less expensive than classroom training?
A. In most cases, the answer is yes. Self-study training can save individuals up to 50 over the cost of classroom training. And if you are considering technology-based training for your company, the potential savings in employee time and travel expenses can be even more substantial.
Q. What if I need to return a course?
A. All the products that Technology Skills sells are backed by our unconditional, 30-day guarantee. That means if you are not satisfied with any product you buy for any reason just return it within 30 days and we will refund your money. No questions asked. That s a promise
Q. What about site licensing?
A. If you are the person responsible for department or organization-wide training, Technology Skills can be especially helpful. Each supplier offers their own variation of site licensing, and any one plan may not be suited to what you are trying to accomplish. But we can.
Whether you want to create a learning center, deliver your courses at the desktop, on the LAN, via your Intranet, over the Internet, or use a combination of all of these, Technology Skills can tailor a site license for your specific needs.
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
A Workable Solution for Internal Clients
: One of the many challenges of working as an internal consultant is that of "making things happen." But making decisions isn't always easy. There are so many options and you may encounter resistance to changes you propose during internal consulting assignments. How should you deal with this? And how can you be so sure that working practices won't simply revert back once you're "off the scene?" You don't want to be seen as a "visitor" who simply recommends change and then lets others make it happen. This course will focus on decision-making tools and models, and how they can be used to improve your diagnosis. It will also deal with the crucial issue more...
: One of the many challenges of working as an internal consultant is that of "making things happen." But making decisions isn't always easy. There are so many options and you may encounter resistance to changes you propose during internal consulting assignments. How should you deal with this? And how can you be so sure that working practices won't simply revert back once you're "off the scene?" You don't want to be seen as a "visitor" who simply recommends change and then lets others make it happen. This course will focus on decision-making tools and models, and how they can be used to improve your diagnosis. It will also deal with the crucial issue more...Access Configuration in ISA Server 2004
: To demonstrate how to enable access to Internet resources and to configure access to internal resources
: To demonstrate how to enable access to Internet resources and to configure access to internal resourcesActive Directory in Exchange 2000 Server
: To describe Active Directory and how Exchange 2000 integrates with it
: To describe Active Directory and how Exchange 2000 integrates with itAdding Professional Features to an ASP NET User Interface
: To be able to create a user interface that incorporates user assistance features, accessiblity functionality, and advanced validation features
: To be able to create a user interface that incorporates user assistance features, accessiblity functionality, and advanced validation featuresAdvanced ASP NET Topics
: To demonstrate how to migrate ASP to ASP.NET, leverage legacy compenents, create and use .NET components, and install and configure ASP.NET servers
: To demonstrate how to migrate ASP to ASP.NET, leverage legacy compenents, create and use .NET components, and install and configure ASP.NET serversAnalyzing Requirements and Resources for Microsoft Exchange 2000 Server
: To identify what company requirements and resources need to be analyzed before a messaging solution can be designed
: To identify what company requirements and resources need to be analyzed before a messaging solution can be designedApplication Design Enhancements
: To provide information on the new application design features available in Designer 6
: To provide information on the new application design features available in Designer 6Application Implementation
: To describe how to set up a Domino 6 server, configure a web site, and configure applications for offline access by web clients
: To describe how to set up a Domino 6 server, configure a web site, and configure applications for offline access by web clientsASP NET User Interface Considerations
: To describe how to create and use dynamic controls, implement styling, and use data binding
: To describe how to create and use dynamic controls, implement styling, and use data bindingBasic Concepts of Exchange 2000 Server
: To introduce the capabilities and structure of Exchange 2000 Server
: To introduce the capabilities and structure of Exchange 2000 ServerCaching Configuration in ISA Server 2004
: To provide an overview of caching configuration in ISA Server 2004
: To provide an overview of caching configuration in ISA Server 2004CORBA and the Java IDL
: To introduce CORBA as a language-independent distribution technology specification and to describe how to use the Java IDL to create Java interfaces for CORBA-compliant systems
: To introduce CORBA as a language-independent distribution technology specification and to describe how to use the Java IDL to create Java interfaces for CORBA-compliant systemsCreating Effective Contracts
: When you hear the word "contract", you may think of a written, legal document. However, when it comes to consulting relationships, contracts are more about setting expectations and involving the right people instead of setting legal parameters. In this course, you'll examine how to approach contracting, the considerations that are most important, and how you should approach the contracting meeting.
: When you hear the word "contract", you may think of a written, legal document. However, when it comes to consulting relationships, contracts are more about setting expectations and involving the right people instead of setting legal parameters. In this course, you'll examine how to approach contracting, the considerations that are most important, and how you should approach the contracting meeting.Deploying and Troubleshooting Exchange 2000 Server
: To describe how to use deployment techniques and how to troubleshoot problems with Exchange 2000 Server
: To describe how to use deployment techniques and how to troubleshoot problems with Exchange 2000 ServerDeploying SharePoint 2003
: To outline how to install SharePoint Portal Server 2003 in single server and server farm deployments
: To outline how to install SharePoint Portal Server 2003 in single server and server farm deploymentsDesigning an Exchange 2000 Model
: To explain how to analyze the design of an organization's administrative model and routing group topology
: To explain how to analyze the design of an organization's administrative model and routing group topologyDesigning Exchange 2000 Functionality
: To describe how to design a functioning messaging solution
: To describe how to design a functioning messaging solutionDeveloping EJBs
: To describe the Enterprise JavaBean (EJB) component model and to explain how to create EJBs
: To describe the Enterprise JavaBean (EJB) component model and to explain how to create EJBsDeveloping JSPs
: To outline the relationship between JavaServer Pages (JSPs) and servlets, to describe how to create JSPs, and to explain how they fit into the web tier of the J2EE platform
: To outline the relationship between JavaServer Pages (JSPs) and servlets, to describe how to create JSPs, and to explain how they fit into the web tier of the J2EE platformDeveloping Servlets
: To outline the relationship between JavaServer Pages (JSPs) and servlets, to describe how to create servlets, and to explain how they fit into the web tier of the J2EE platform
: To outline the relationship between JavaServer Pages (JSPs) and servlets, to describe how to create servlets, and to explain how they fit into the web tier of the J2EE platformDiagnosing and Planning
: Your success as a consultant depends on your ability to diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the client's particular business, you must have a knowledge of the organization. Each organization is unique: there are different people and different challenges. One size does not fit all. You cannot respond to each and every organization in the same way. Rapidly learning about the peculiarities of each business more...
: Your success as a consultant depends on your ability to diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the client's particular business, you must have a knowledge of the organization. Each organization is unique: there are different people and different challenges. One size does not fit all. You cannot respond to each and every organization in the same way. Rapidly learning about the peculiarities of each business more...Difficult People in the Workplace Environment
: Do you grind your teeth in frustration each time you have to work closely with someone who drives you batty? Do you have to put up with difficult people at work on a regular basis? Has your physician told you that your blood pressure is at an all-time high? If you answered "yes" to any of these questions, it's probably time for you to learn to deal with difficult people at the office. This course will guide you in your journey to coping effectively with difficult people. You'll learn step-by-step methods and processes to help you identify difficult people to cope and communicate with them. With the help of this course, you'll no longer have to be frustrated or intimidated by difficult people.
: Do you grind your teeth in frustration each time you have to work closely with someone who drives you batty? Do you have to put up with difficult people at work on a regular basis? Has your physician told you that your blood pressure is at an all-time high? If you answered "yes" to any of these questions, it's probably time for you to learn to deal with difficult people at the office. This course will guide you in your journey to coping effectively with difficult people. You'll learn step-by-step methods and processes to help you identify difficult people to cope and communicate with them. With the help of this course, you'll no longer have to be frustrated or intimidated by difficult people.Essentials of External Consulting
: You may already have a reputation as something of an area specialist or problem solver. You may have a number of years of general management experience, or you may have recently acquired a management qualification. Perhaps you've now been asked to deploy your knowledge in an external consulting role.What do external consultants really do? Although they may work in a variety of disciplines, clearly the role means being an advocate or representative of your organization.For such a role, you'll need excellent client-facing skills. These include communication and listening, presenting, report-writing, meetings and negotiation. Combining this with, in equal measure, qualities of leadership, more...
: You may already have a reputation as something of an area specialist or problem solver. You may have a number of years of general management experience, or you may have recently acquired a management qualification. Perhaps you've now been asked to deploy your knowledge in an external consulting role.What do external consultants really do? Although they may work in a variety of disciplines, clearly the role means being an advocate or representative of your organization.For such a role, you'll need excellent client-facing skills. These include communication and listening, presenting, report-writing, meetings and negotiation. Combining this with, in equal measure, qualities of leadership, more...Essentials of Internal Consulting
: You may already have a reputation as something of an area specialist. Perhaps you've now been asked to deploy your knowledge in an internal consulting role. Or maybe you've always been attracted to this role and you would now like to find out more? What will it mean for you?What does an internal consultant do? How do you become one? And if you have just become one, what is expected of you?This course addresses these questions. If it is a new role for you, it will support you and help you to grow. If you have already begun, the course will enable you to pinpoint the activities that will become the mainstay of your role and help you to become a more effective internal consultant.
: You may already have a reputation as something of an area specialist. Perhaps you've now been asked to deploy your knowledge in an internal consulting role. Or maybe you've always been attracted to this role and you would now like to find out more? What will it mean for you?What does an internal consultant do? How do you become one? And if you have just become one, what is expected of you?This course addresses these questions. If it is a new role for you, it will support you and help you to grow. If you have already begun, the course will enable you to pinpoint the activities that will become the mainstay of your role and help you to become a more effective internal consultant.Establishing a Relationship with Internal Clients
: Even if your clients are internal to your organization, you still need to spend time getting to know them, and understanding what it is they require from you.When you are dealing with internal clients, there may be a temptation to think you know everything about them, and about the project. This course will stop you from making that mistake. It will enable you to understand your clients' needs clearly, in terms of project requirements and the way they work. By understanding your clients, you will be able to adjust your approach to the project accordingly, and take an appropriate role within the team. You will also be in a better position to build an effective and successful team that can function quickly and effectively.
: Even if your clients are internal to your organization, you still need to spend time getting to know them, and understanding what it is they require from you.When you are dealing with internal clients, there may be a temptation to think you know everything about them, and about the project. This course will stop you from making that mistake. It will enable you to understand your clients' needs clearly, in terms of project requirements and the way they work. By understanding your clients, you will be able to adjust your approach to the project accordingly, and take an appropriate role within the team. You will also be in a better position to build an effective and successful team that can function quickly and effectively.Evaluating Internal Assignments
: So, is it success or failure? It's crucial that you take time to review your project and confirm outcomes on completion. What has been achieved, and what didn't go as planned?And how have you performed personally? Of course, success depends on your ability as an internal consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This course will help you to review internal consulting projects, complete successful handoffs, and identify improvement opportunities to "kick start" your personal development.
: So, is it success or failure? It's crucial that you take time to review your project and confirm outcomes on completion. What has been achieved, and what didn't go as planned?And how have you performed personally? Of course, success depends on your ability as an internal consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This course will help you to review internal consulting projects, complete successful handoffs, and identify improvement opportunities to "kick start" your personal development.Evaluation and Review
: So, is it success or failure? It's crucial that you take time to review your completed project and confirm the outcomes. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an external consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This course will help you review any consulting project, bring about successful handoff to the client, and enable you to identify improvement opportunities to continue your own personal development.
: So, is it success or failure? It's crucial that you take time to review your completed project and confirm the outcomes. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an external consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This course will help you review any consulting project, bring about successful handoff to the client, and enable you to identify improvement opportunities to continue your own personal development.Firewall Configuration in ISA Server 2004
: To give an overview of firewall configuration in ISA Server 2004
: To give an overview of firewall configuration in ISA Server 2004How to Work with Aggressive People
: Have you ever had one of those absolutely great days at work? Everything is going the way it should, you're on schedule, and you're getting to meetings on time. Then someone verbally attacks you or metaphorically stabs you in the back. Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives openly antagonize people; passive-aggressives work behind the scenes with hidden agendas. No matter which type of aggressive behavior you have to deal with, you've got your work cut out for you. That's where this course comes in handy. It details the characteristics of the six most common types of aggressive people and provides effective ways you can cope with their behaviors.
: Have you ever had one of those absolutely great days at work? Everything is going the way it should, you're on schedule, and you're getting to meetings on time. Then someone verbally attacks you or metaphorically stabs you in the back. Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives openly antagonize people; passive-aggressives work behind the scenes with hidden agendas. No matter which type of aggressive behavior you have to deal with, you've got your work cut out for you. That's where this course comes in handy. It details the characteristics of the six most common types of aggressive people and provides effective ways you can cope with their behaviors.How to Work with Arrogant and Duplicitous People
: In certain settings, jesters and gossips can be quite entertaining. However, at the office or on a regular basis, they are not amusing. In fact, their habits can be quite destructive. If you've had it "up to here" with someone who has a head the size of a compact car, or if you're tired of being told the latest malicious gossip by someone else, you'll want to take this course. After you've learned how to deal with arrogant and duplicitous people in this course, you'll never have to suffer from enlarged egos or minute self-images again.
: In certain settings, jesters and gossips can be quite entertaining. However, at the office or on a regular basis, they are not amusing. In fact, their habits can be quite destructive. If you've had it "up to here" with someone who has a head the size of a compact car, or if you're tired of being told the latest malicious gossip by someone else, you'll want to take this course. After you've learned how to deal with arrogant and duplicitous people in this course, you'll never have to suffer from enlarged egos or minute self-images again.How to Work with Negative People and Procrastinators
: Don't you hate it when people say they'll do something, but when the deadline is up, it turns out they somehow never managed to get around to doing it? Or what about people who whine all the time? You might come in to work in the best of moods, but after ten minutes of someone complaining nonstop while you're waiting to fill your coffee cup, your day is shot. If you're tired of putting up with negative people or people who leave you "holding the bag," then you're going to love this course. It describes ways you can triumph over the negative and negligent attitudes that some of your co-workers, employees, or bosses might display.
: Don't you hate it when people say they'll do something, but when the deadline is up, it turns out they somehow never managed to get around to doing it? Or what about people who whine all the time? You might come in to work in the best of moods, but after ten minutes of someone complaining nonstop while you're waiting to fill your coffee cup, your day is shot. If you're tired of putting up with negative people or people who leave you "holding the bag," then you're going to love this course. It describes ways you can triumph over the negative and negligent attitudes that some of your co-workers, employees, or bosses might display.Improving Your Cross-cultural Communications
: Picture the scene. You've been asked to contact some new clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation?Thankfully, there are things you can do to improve your cross-cultural communications and ensure that your clients or coworkers across the world become your greatest allies.In this course, you'll find out how to build rapport, appeal to receivers' motivations, and consider the importance of rank and respect in global communication.Cross-cultural more...
: Picture the scene. You've been asked to contact some new clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation?Thankfully, there are things you can do to improve your cross-cultural communications and ensure that your clients or coworkers across the world become your greatest allies.In this course, you'll find out how to build rapport, appeal to receivers' motivations, and consider the importance of rank and respect in global communication.Cross-cultural more...Installation of ISA Server 2004
: To demonstrate how to install ISA Server 2004 and configure web proxy, firewall, and SecureNAT clients
: To demonstrate how to install ISA Server 2004 and configure web proxy, firewall, and SecureNAT clientsInstalling and Upgrading Exchange 2000 Server
: To describe how to install and upgrade Exchange 2000 Server
: To describe how to install and upgrade Exchange 2000 ServerInternal Consulting Skills
: What skills do you need to be a successful internal consultant? What skills do you have already, and which should you develop further? This course gives you the opportunity to review your existing abilities and ways of improving your current performance. Internal consulting is not only about your specialist or technical knowledge. It's about your ability to communicate. If you fail to get your message across to other people, your ideas will be lost, and even your best plans will fail. Fundamentally important are your abilities to communicate effectively, manage meetings more successfully, present your findings with clarity and impact, negotiate your way to a desired outcome, and manage all internal projects to time and budget.
: What skills do you need to be a successful internal consultant? What skills do you have already, and which should you develop further? This course gives you the opportunity to review your existing abilities and ways of improving your current performance. Internal consulting is not only about your specialist or technical knowledge. It's about your ability to communicate. If you fail to get your message across to other people, your ideas will be lost, and even your best plans will fail. Fundamentally important are your abilities to communicate effectively, manage meetings more successfully, present your findings with clarity and impact, negotiate your way to a desired outcome, and manage all internal projects to time and budget.ISA Server 2004 Management and Clientele
: To demonstrate how to install ISA Server 2004 clients and to secure and maintain ISA Server 2004
: To demonstrate how to install ISA Server 2004 clients and to secure and maintain ISA Server 2004J2EE Architecture
: To provide an overview of enterprise application design and development using the J2EE platform and its enabling technologies
: To provide an overview of enterprise application design and development using the J2EE platform and its enabling technologiesJ2SE 5 0 Language Features
: To introduce experienced developers to the language-specific improvements and changes in Java 5.0, the purpose of which is to make Java more developer-friendly and facilitate the writing of bug-free code
: To introduce experienced developers to the language-specific improvements and changes in Java 5.0, the purpose of which is to make Java more developer-friendly and facilitate the writing of bug-free codeJava Database Connectivity
: To describe database connectivity issues in the context of the J2EE platform and to outline how to use the core and extension JDBC APIs
: To describe database connectivity issues in the context of the J2EE platform and to outline how to use the core and extension JDBC APIsJava Programming with J2SE 5 Basic GUI Development in Java
: To demonstrate how to build GUI applications using the Swing API
: To demonstrate how to build GUI applications using the Swing APIJava Programming with J2SE 5 Creating Classes in Java
: To enable the learner to create and work with Java classes and objects
: To enable the learner to create and work with Java classes and objectsJava Programming with J2SE 5 Exception Handling and Assertions
: To enable the learner to handle exceptions and use assertions in Java
: To enable the learner to handle exceptions and use assertions in JavaJava Programming with J2SE 5 Generics and Annotations
: To explain what metadata is and how it can be used to provide annotation source to third-party tools and to outline J2SE 1.5 tool changes
: To explain what metadata is and how it can be used to provide annotation source to third-party tools and to outline J2SE 1.5 tool changesJava Programming with J2SE 5 Getting Started with Java
: To introduce the main principles and elements of the Java language
: To introduce the main principles and elements of the Java languageJava Programming with J2SE 5 Java Applets
: To demonstrate how to build applets and place them on web pages
: To demonstrate how to build applets and place them on web pagesJava Programming with J2SE 5 Java I O
: To enable the learner to use Java's I/O facilities to read and write data, and format input or output
: To enable the learner to use Java's I/O facilities to read and write data, and format input or outputJava Programming with J2SE 5 Java Utilities
: To enable the learner to use the classes and methods of the java.lang, java.util, java.io, and java.nio packages
: To enable the learner to use the classes and methods of the java.lang, java.util, java.io, and java.nio packagesJava Programming with J2SE 5 Operators and Flow Control in Java
: To enable the learner to identify and work with Java operators, expressions, selection statements, and loop constructs
: To enable the learner to identify and work with Java operators, expressions, selection statements, and loop constructsJava Programming with J2SE 5 Reference Types and Threading
: To enable the learner to work with reference types and threads in Java
: To enable the learner to work with reference types and threads in JavaJava Programming with J2SE 5 Working with Classes in Java
: To enable the learner to implement inheritance and polymorphism in Java and to work with Java's static and final modifiers
: To enable the learner to implement inheritance and polymorphism in Java and to work with Java's static and final modifiersJava Programming with Java SE 6 0 Basic GUI Development in Java
: Course Overview
To demonstrate how to build GUI applications using the Swing API
Prerequisites: Knowledge of programming principles and experience in procedural programming or scripting languages, such as Visual Basic, C, or JavaScript; understanding of object-oriented languages, such as C++ or C#, is an advantage.
Target Audience
Programmers with an understanding of procedural programming concepts who want to learn more...
: Course Overview
To demonstrate how to build GUI applications using the Swing API
Prerequisites: Knowledge of programming principles and experience in procedural programming or scripting languages, such as Visual Basic, C, or JavaScript; understanding of object-oriented languages, such as C++ or C#, is an advantage.
Target Audience
Programmers with an understanding of procedural programming concepts who want to learn Java Programming with Java SE 6 0 Java Applets
: Course Overview
To demonstrate how to build applets and place them on web pages
Prerequisites: Knowledge of programming principles and experience in procedural programming or scripting languages, such as Visual Basic, C, or JavaScript; understanding of object-oriented languages, such as C++ or C#, is an advantage.
Target Audience
Programmers with an understanding of procedural programming concepts who want to learn Java and object-oriented programming; programmers proficient in another object-oriented more...
: Course Overview
To demonstrate how to build applets and place them on web pages
Prerequisites: Knowledge of programming principles and experience in procedural programming or scripting languages, such as Visual Basic, C, or JavaScript; understanding of object-oriented languages, such as C++ or C#, is an advantage.
Target Audience
Programmers with an understanding of procedural programming concepts who want to learn Java and object-oriented programming; programmers proficient in another object-oriented more...Java Programming with Java SE 6 0 Java I O
: To enable the learner to use Java's I/ O facilities to read and write data, and format input or output
The java. io package
- use the classes of the java. io package to access files and read and write data in a given scenario, and recognize how a Console class works.
The java. nio package
- use the classes of the java. nio package to modify buffers, get information about disk usage, retrieve a channel, and transfer data between channels.
The Scanner class
- use a scanner to retrieve input from a specific source.
Formatting output
- use the more...
: To enable the learner to use Java's I/ O facilities to read and write data, and format input or output
The java. io package
- use the classes of the java. io package to access files and read and write data in a given scenario, and recognize how a Console class works.
The java. nio package
- use the classes of the java. nio package to modify buffers, get information about disk usage, retrieve a channel, and transfer data between channels.
The Scanner class
- use a scanner to retrieve input from a specific source.
Formatting output
- use the more...Java Programming with Java SE 6 0 Java Utilities
: To enable the learner to use the classes and methods of the java. lang, java. util, java. io, and java. nio packages
The Math class
- use the methods of the Java Math class to determine the value of a variable in a given piece of code, and associate the new methods of the Math class with their corresponding functions.
The wrapper classes
- recognize what wrapper classes are and how they're used, and also use the utility methods of the Java wrapper classes to parse strings into numeric values, transform values back into strings or other primitive more...
: To enable the learner to use the classes and methods of the java. lang, java. util, java. io, and java. nio packages
The Math class
- use the methods of the Java Math class to determine the value of a variable in a given piece of code, and associate the new methods of the Math class with their corresponding functions.
The wrapper classes
- recognize what wrapper classes are and how they're used, and also use the utility methods of the Java wrapper classes to parse strings into numeric values, transform values back into strings or other primitive more...Java technologies for web services
: To outline the components and functions of Java web service technologies
: To outline the components and functions of Java web service technologiesLibrary and Class Changes in J2SE 5 0
: To examine the J2SE 5.0 changes to both the integration and core libraries, and to introduce the new AWT and Swing features
: To examine the J2SE 5.0 changes to both the integration and core libraries, and to introduce the new AWT and Swing featuresMaintaining and Securing Data in SharePoint 2003
: To describe how to configure and maintain databases and implement security measures in SharePoint Portal Server 2003
: To describe how to configure and maintain databases and implement security measures in SharePoint Portal Server 2003Managing and Monitoring Exchange 2000
: To describe ways to manage and monitor messaging connectivity, client connectivity, server growth, and backup and recovery
: To describe ways to manage and monitor messaging connectivity, client connectivity, server growth, and backup and recoveryManaging and Retrieving Content in SharePoint 2003
: To illustrate how to configure and manage contents and searching in SharePoint Portal Server 2003
: To illustrate how to configure and manage contents and searching in SharePoint Portal Server 2003Managing Delivery
: Delivering to clients is the most important thing you do as an external consultant. Everything else--the selling and the fighting to win the contract--stands for nothing if you fail to deliver outstanding results time and time again. To keep your reputation intact, delivering to time, quality, and budget is the very least that you must achieve. To ensure that clients remain enthusiastic about what you can offer them, you must deliver effective project management throughout the consulting assignment. Set milestones to check on performance regularly, and implement monitoring and control systems. Keeping motivated and focused will also be a challenge, particularly if the project is lengthy and demanding. It more...
: Delivering to clients is the most important thing you do as an external consultant. Everything else--the selling and the fighting to win the contract--stands for nothing if you fail to deliver outstanding results time and time again. To keep your reputation intact, delivering to time, quality, and budget is the very least that you must achieve. To ensure that clients remain enthusiastic about what you can offer them, you must deliver effective project management throughout the consulting assignment. Set milestones to check on performance regularly, and implement monitoring and control systems. Keeping motivated and focused will also be a challenge, particularly if the project is lengthy and demanding. It more...Managing Portal Sites and Using SharePoint 2003 with Office 2003
: To describe how to manage portal sites and use Office 2003 integration features with SharePoint Portal Server 2003
: To describe how to manage portal sites and use Office 2003 integration features with SharePoint Portal Server 2003Managing Users and Sites in SharePoint 2003
: To discuss user and site management in SharePoint Portal Server 2003
: To discuss user and site management in SharePoint Portal Server 2003Microsoft SMS 2003 Collecting Inventory and Software Metering
: To explain how to collect inventory and configure software metering
: To explain how to collect inventory and configure software meteringMicrosoft SMS 2003 Distributing Software
: To explain how to prepare, manage, and monitor software distribution
: To explain how to prepare, manage, and monitor software distributionMicrosoft SMS 2003 Installing and Configuring Clients
: To explain how to install and configure clients
: To explain how to install and configure clientsMicrosoft SMS 2003 Installing and Configuring Sites
: To explain how to install and configure SMS sites
: To explain how to install and configure SMS sitesMicrosoft SMS 2003 Key Features and Enhancements
: To familiarize the learner with the key features and enhancements of SMS 2003
: To familiarize the learner with the key features and enhancements of SMS 2003Microsoft SMS 2003 Managing Collections Queries and Reports
: To explain how to manage collections, queries and reports in SMS 2003
: To explain how to manage collections, queries and reports in SMS 2003Microsoft SMS 2003 Managing Software Updates
: To demonstrate how to manage software updates
: To demonstrate how to manage software updatesMicrosoft SMS 2003 Planning the Hierarchy
: To explain how to design the site hierarchy and identify the considerations involved in capacity planning
: To explain how to design the site hierarchy and identify the considerations involved in capacity planningMicrosoft SMS 2003 The Pre-planning Phase
: To describe the planning elements that need to be analyzed in preparation for SMS 2003 installation
: To describe the planning elements that need to be analyzed in preparation for SMS 2003 installationMonitoring and Reporting in ISA Server 2004
: To provide an overview of the monitoring options available in ISA Server 2004
: To provide an overview of the monitoring options available in ISA Server 2004Persistence and Transactional Issues Affecting EJBs
: To describe how to implement container-managed persistence (CMP) for entity beans and to discuss how to use container-managed transactions (CMT) and the Java Transaction API (JTA) to control Enterprise JavaBean (EJB) transactions
: To describe how to implement container-managed persistence (CMP) for entity beans and to discuss how to use container-managed transactions (CMT) and the Java Transaction API (JTA) to control Enterprise JavaBean (EJB) transactionsPreparing a Business Case
: Why put time and effort into preparing, writing, and presenting a business case for new projects? Why not just talk to the manager and get his approval for the project? The answers to these questions lie in the fact that organizational budgets for new projects are typically very tight and, as such, your project will be competing against other projects for funding. Without a written business case, your chances of persuading decision makers within your organization to implement your new project idea, instead of a competing project, stand little chance. This course prepares learners interested in the development of effective business cases. You will learn what a business case is and when one is used, more...
: Why put time and effort into preparing, writing, and presenting a business case for new projects? Why not just talk to the manager and get his approval for the project? The answers to these questions lie in the fact that organizational budgets for new projects are typically very tight and, as such, your project will be competing against other projects for funding. Without a written business case, your chances of persuading decision makers within your organization to implement your new project idea, instead of a competing project, stand little chance. This course prepares learners interested in the development of effective business cases. You will learn what a business case is and when one is used, more...Presenting Your Case
: Have you ever attended a presentation that failed because the presenter was ill prepared or ineffective in his approach? A successful presenter must possess the proper skills to plan and deliver an effective business case presentation and employ strategies to establish and maintain the audience's attention. This course examines the careful planning and delivery of a business case presentation. It focuses on the use of visual aids and handouts in a presentation, the structure and development of a presentation in light of audience needs, and the elements involved in successfully delivering the presentation to that audience.
: Have you ever attended a presentation that failed because the presenter was ill prepared or ineffective in his approach? A successful presenter must possess the proper skills to plan and deliver an effective business case presentation and employ strategies to establish and maintain the audience's attention. This course examines the careful planning and delivery of a business case presentation. It focuses on the use of visual aids and handouts in a presentation, the structure and development of a presentation in light of audience needs, and the elements involved in successfully delivering the presentation to that audience.Project Server 2003 Deploying Client Software
: To install and configure Project Server 2003 clients
: To install and configure Project Server 2003 clientsProject Server 2003 Enterprise Features and Views
: To implement Project Server 2003 Enterprise features and views
: To implement Project Server 2003 Enterprise features and viewsProject Server 2003 EPM Administration and Configuring Tracking
: To configure SharePoint, implement Project Server 2003 features, and configure tracking
: To configure SharePoint, implement Project Server 2003 features, and configure trackingProject Server 2003 Implementing Project Server and Planning Client Deployment
: To install Project Server 2003 and plan client deployment
: To install Project Server 2003 and plan client deploymentProject Server 2003 Installation and Configuration
: To install and configure IIS 6.0, SQL Server, and SharePoint for Project Server 2003
: To install and configure IIS 6.0, SQL Server, and SharePoint for Project Server 2003Project Server 2003 Planning Security Operations
: To plan and implement the Project Server 2003 security structure and operations
: To plan and implement the Project Server 2003 security structure and operationsProject Server 2003 Project Data and Resource Data
: To configure project data and resource data in Project Server 2003
: To configure project data and resource data in Project Server 2003Project Server 2003 Testing and Troubleshooting
: To recognize how to test and troubleshoot Project Server 2003
: To recognize how to test and troubleshoot Project Server 2003Project Server 2003 The EPM Solution
: To recognize, manage, plan, and deploy the Project Server 2003 EPM Solution
: To recognize, manage, plan, and deploy the Project Server 2003 EPM SolutionResistance and Technical Professional Consultants
: When you are a technical professional working as an internal consultant in an organization, you will inevitably encounter resistance. Whether resistance is expressed overtly or subtly, you increase your effectiveness as an internal consultant when you can identify it and deal with it appropriately. This course is designed to help technical professionals acting as internal consultants to recognize resistance and deal with it appropriately to ensure a positive consulting experience.
: When you are a technical professional working as an internal consultant in an organization, you will inevitably encounter resistance. Whether resistance is expressed overtly or subtly, you increase your effectiveness as an internal consultant when you can identify it and deal with it appropriately. This course is designed to help technical professionals acting as internal consultants to recognize resistance and deal with it appropriately to ensure a positive consulting experience.RMI and the Java Message Service
: To introduce distributed technologies and provide an overview of RMI and the Java Message Service (JMS)
: To introduce distributed technologies and provide an overview of RMI and the Java Message Service (JMS)SharePoint 2003 Fundamentals
: To introduce the design and architecture of SharePoint Portal Server 2003 and SharePoint technologies
: To introduce the design and architecture of SharePoint Portal Server 2003 and SharePoint technologiesThe Art of Global Communication
: Considering that communication is something you do every day, how many people actually stop to consider what is happening before they speak? Can you just talk without thinking too much about the target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the content of what you are saying. Of course, when you're communicating on a global scale, you need to be sure that what you're saying--and the way you say it--will not cause offense to your cross-cultural audience. In this course, you'll find out more about the cross-cultural communication process, and more...
: Considering that communication is something you do every day, how many people actually stop to consider what is happening before they speak? Can you just talk without thinking too much about the target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the content of what you are saying. Of course, when you're communicating on a global scale, you need to be sure that what you're saying--and the way you say it--will not cause offense to your cross-cultural audience. In this course, you'll find out more about the cross-cultural communication process, and more...The Client-Consultant Relationship
: Getting to know your clients and their needs are the vital first steps to establishing productive working relationships. Understanding more about their organizations and what they expect from you will be essential if you are to provide a high-quality service that will excite them. You will also need to know how to recognize all the stakeholders and the real decision makers within an organization, and build teams that can function quickly and effectively.
: Getting to know your clients and their needs are the vital first steps to establishing productive working relationships. Understanding more about their organizations and what they expect from you will be essential if you are to provide a high-quality service that will excite them. You will also need to know how to recognize all the stakeholders and the real decision makers within an organization, and build teams that can function quickly and effectively.The Impact of Culture on Communication
: Everything you say is influenced by culture. You operate with a set of invisible beliefs, values, and assumptions that become apparent to other people in the way you behave. Culture is important to the way you communicate, even though it is often hidden.Understanding more about culture can be a real bonus when working as part of any global organization. Showing your customers and coworkers in different countries that you are in tune with them, and that you appreciate and value the differences between you, can help get your working relationships off to a flying start.In this course, you'll examine what culture means and what it doesn't, and look at some of the barriers relating to more...
: Everything you say is influenced by culture. You operate with a set of invisible beliefs, values, and assumptions that become apparent to other people in the way you behave. Culture is important to the way you communicate, even though it is often hidden.Understanding more about culture can be a real bonus when working as part of any global organization. Showing your customers and coworkers in different countries that you are in tune with them, and that you appreciate and value the differences between you, can help get your working relationships off to a flying start.In this course, you'll examine what culture means and what it doesn't, and look at some of the barriers relating to more...The Technical Professional as Internal Consultant
: Traditionally, consultants have been seen as experts outside an organization who are hired to appraise a situation and recommend paths toward improvement. These agents of change may be brought in to downsize a company, recommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the organization to accomplish similar results. This course is designed to provide technical professionals with the basic skills necessary to succeed as consultants. It provides an overview of the profession, identifies the consultant's role, and provides techniques for establishing effective relationships with clients.
: Traditionally, consultants have been seen as experts outside an organization who are hired to appraise a situation and recommend paths toward improvement. These agents of change may be brought in to downsize a company, recommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the organization to accomplish similar results. This course is designed to provide technical professionals with the basic skills necessary to succeed as consultants. It provides an overview of the profession, identifies the consultant's role, and provides techniques for establishing effective relationships with clients.Troubleshooting and Disaster Recovery of SharePoint 2003
: To describe troubleshooting and the implementation of a disaster recovery strategy for SharePoint Portal Server 2003
: To describe troubleshooting and the implementation of a disaster recovery strategy for SharePoint Portal Server 2003Using Data as a Technical Professional Consultant
: As a technical professional, you may have relied on reports from subordinates or your own observations and research for information. While the information garnered in these ways is still useful, in your role as an internal consultant, you may have to develop surveys or conduct interviews with individuals or groups in order to quickly collect the data pertinent to your current project. In addition, you will be analyzing the information, arriving at conclusions, and presenting your findings and recommendations to the internal client. This course provides content to help consultants understand interviews and surveys as useful data collection tools, to review useful data analysis methods, and to inform clients of the results in a productive way.
: As a technical professional, you may have relied on reports from subordinates or your own observations and research for information. While the information garnered in these ways is still useful, in your role as an internal consultant, you may have to develop surveys or conduct interviews with individuals or groups in order to quickly collect the data pertinent to your current project. In addition, you will be analyzing the information, arriving at conclusions, and presenting your findings and recommendations to the internal client. This course provides content to help consultants understand interviews and surveys as useful data collection tools, to review useful data analysis methods, and to inform clients of the results in a productive way.Using Metadata in J2SE 5 0
: To explain what metadata is and how it can be used to provide annotation source to third-party tools and to outline J2SE 5.0 tool changes
: To explain what metadata is and how it can be used to provide annotation source to third-party tools and to outline J2SE 5.0 tool changesVPN and Exchange with ISA Server 2004
: To show how to configure ISA Server 2004 to enable VPNs and to integrate ISA Server 2004 with Microsoft Exchange Server
: To show how to configure ISA Server 2004 to enable VPNs and to integrate ISA Server 2004 with Microsoft Exchange ServerWriting a Business Case
: Which would you rather do: prepare a business case for your latest project or go to the dentist? Given the choice, many of us would tend to choose the latter. Whether you want to invest in product development or reinvent your business processes with new marketing channels, it is now more important than ever to have a business case that is carefully planned, written, and presented, especially when you consider that corporate investments are being subjected to increased scrutiny. Writing a good business case will help you justify resource allocation to key decision makers and secure funding for your project. Otherwise, you may be eaten alive by the competition In this course, you will learn how to more...
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: Which would you rather do: prepare a business case for your latest project or go to the dentist? Given the choice, many of us would tend to choose the latter. Whether you want to invest in product development or reinvent your business processes with new marketing channels, it is now more important than ever to have a business case that is carefully planned, written, and presented, especially when you consider that corporate investments are being subjected to increased scrutiny. Writing a good business case will help you justify resource allocation to key decision makers and secure funding for your project. Otherwise, you may be eaten alive by the competition In this course, you will learn how to more...Proxy Server 2 0 LV 1
: Level 1 (1 Hour 56 Minutes)
1.0 What is Proxy Server? (4
min)
1.1 What is Proxy Server?
1.2 Features of Proxy Server
1.3 Benefits of Proxy Server
2.0 Installing Proxy Server (50
min)
2.1 Requirements
2.2 Installing a 2nd Adapter Card
2.3 Installing IIS 2.0
2.4 Installing Service Pack 3.0
2.5 Installing Internet Explorer 3.0
2.6 Installing Proxy Server
2.7 Installing Proxy Client
3.0 Web Proxy Service (34
min)
3.1 Web Proxy Architecture
3.2 Configuring the Web Proxy
3.3 Caching - Active and Passive
3.4 more...
Proxy Server 2 0 LV 2
: Level 2 (1 Hour 50 Minutes)
1.0 Access Control (28
min)
1.1 Using IP or IPX Protocols
1.2 Using Web Proxy and WinSock Proxy Together
1.3 Enabling Permissions and Domain Filtering
1.4 Controlling inbound Connections
1.5 Web Publishing -- Reverse Proxying and Reverse Hosting
1.6 Packet Filtering
1.7 Dynamic & Static Filtering
1.8 more...
Proxy Server 2 0 LV 3
: Level 3 (1 Hour 44 Minutes)
1.0 Performance Monitoring (35
min)
1.1 Starting Performance Monitor
1.2 Counters
1.3 The Log View
1.4 Analyzing Data Using Performance Monitor
1.5 The Report View
1.6 The Alert View
2.0 Counters (21
min)
2.1 Determining Performance Issues
2.2 Default Counters
2.3 Adding Counters
2.4 more...
Proxy Server 2 0 Set of 3
: Level 1 (1 Hour 56 Minutes)
1.0 What is Proxy Server? (4
min)
1.1 What is Proxy Server?
1.2 Features of Proxy Server
1.3 Benefits of Proxy Server
2.0 Installing Proxy Server (50
min)
2.1 Requirements
2.2 Installing a 2nd Adapter Card
2.3 Installing IIS 2.0
2.4 Installing Service Pack 3.0
2.5 Installing Internet Explorer 3.0
2.6 Installing Proxy Server
2.7 Installing Proxy Client
3.0 Web Proxy Service (34
min)
3.1 Web Proxy Architecture
3.2 Configuring the Web Proxy
3.3 Caching - Active and Passive more...
AccountingIntuit QuickBooks 2003
QuickBooks 2003 Curriculum
: QuickBooks 2003 is a bookkeeping program for home users and small businesses. This curriculum introduces the QuickBooks 2003 program, its features, and its interface. It covers the EasyStep Interview wizard and outlines how to set up customers, accounts, and budgets. The curriculum also introduces options in the Create Invoices Window and the Receive Payments window. This curriculum consists of two Skill Builder courses: QuickBooks 2003: more...
: QuickBooks 2003 is a bookkeeping program for home users and small businesses. This curriculum introduces the QuickBooks 2003 program, its features, and its interface. It covers the EasyStep Interview wizard and outlines how to set up customers, accounts, and budgets. The curriculum also introduces options in the Create Invoices Window and the Receive Payments window. This curriculum consists of two Skill Builder courses: QuickBooks 2003: QuickBooks 2003 Getting Started
: QuickBooks 2003 is a bookkeeping program for home users and small businesses. This course introduces the QuickBooks 2003 program, its features, and its interface. The course covers the EasyStep Interview wizard, which is used to set up a company in QuickBooks 2003. Finally, the course outlines how to set up customers, accounts, and budgets. Learn To Identify component parts of the QuickBooks 2003 interface. Identify options in the EasyStep Interview wizard. Match more...
: QuickBooks 2003 is a bookkeeping program for home users and small businesses. This course introduces the QuickBooks 2003 program, its features, and its interface. The course covers the EasyStep Interview wizard, which is used to set up a company in QuickBooks 2003. Finally, the course outlines how to set up customers, accounts, and budgets. Learn To Identify component parts of the QuickBooks 2003 interface. Identify options in the EasyStep Interview wizard. Match QuickBooks 2003 Up Running
: Learn To Identify options in the Create Invoices window. Print a batch of invoices. Identify options in the Receive Payments window. Deployment Options e-Learning Language Options US English Total Learning Time 2 hours Objectives Unit 1: QuickBooks 2003 Bookkeeping (2 hours) Identify options in the Create Invoices window. more...
Intuit QuickBooks Pro 2005
: Learn To Identify options in the Create Invoices window. Print a batch of invoices. Identify options in the Receive Payments window. Deployment Options e-Learning Language Options US English Total Learning Time 2 hours Objectives Unit 1: QuickBooks 2003 Bookkeeping (2 hours) Identify options in the Create Invoices window. more...QuickBooks Pro 2005 Basic Accounting
: This course throws light on some of the basic accounting features of QuickBooks Pro 2005. It equips the learner to use QuickBooks for working with forms such as invoices, credit memos, sales receipts, checks, purchase orders, inventory, and bills. Further, the learner is taught to create budgets and generate reports. The course also deals with the procedure for protecting, sharing, and backing up data.
Learn To:
Learn about creating an invoice.
Learn about modifying an invoice.
Learn about creating a custom invoice template.
Learn about writing checks by using the more...
: This course throws light on some of the basic accounting features of QuickBooks Pro 2005. It equips the learner to use QuickBooks for working with forms such as invoices, credit memos, sales receipts, checks, purchase orders, inventory, and bills. Further, the learner is taught to create budgets and generate reports. The course also deals with the procedure for protecting, sharing, and backing up data.
Learn To:
Learn about creating an invoice.
Learn about modifying an invoice.
Learn about creating a custom invoice template.
Learn about writing checks by using the QuickBooks Pro 2005 Setting Up
: QuickBooks Pro 2005 -Setting Up teaches how to set up QuickBooks on a small business or home office computer and how to perform basic accounting functions using QuickBooks. It describes the QuickBooks interface elements, covers the procedure to set up a new company, and details the tasks that you need to perform when working with the Chart of Accounts.
Learn To:
Learn about features of QuickBooks 2005.
Learn about components of the QuickBooks interface.
Learn about more...
Accounting and FinanceBudgeting
: QuickBooks Pro 2005 -Setting Up teaches how to set up QuickBooks on a small business or home office computer and how to perform basic accounting functions using QuickBooks. It describes the QuickBooks interface elements, covers the procedure to set up a new company, and details the tasks that you need to perform when working with the Chart of Accounts.
Learn To:
Learn about features of QuickBooks 2005.
Learn about components of the QuickBooks interface.
Learn about more...Budgeting Capital Budgeting
: Budgeting: Capital Budgeting gives the student an overview of capital budgeting basics, methods for discounting cash flows, and how discount rates are determined. This program includes a process for assembling a capital budget and one for justifying a capital budget. Additionally, the program outlines how capital budgets are evaluated and approved. Learn To Provided a scenario, correctly identify the capital budgeting decision being made. Calculate the depreciation of an asset using the straight-line method. Identify and apply formulas for discounting cash more...
: Budgeting: Capital Budgeting gives the student an overview of capital budgeting basics, methods for discounting cash flows, and how discount rates are determined. This program includes a process for assembling a capital budget and one for justifying a capital budget. Additionally, the program outlines how capital budgets are evaluated and approved. Learn To Provided a scenario, correctly identify the capital budgeting decision being made. Calculate the depreciation of an asset using the straight-line method. Identify and apply formulas for discounting cash more...Budgeting Creating Analyzing a Budget
: Budgeting: Creating and Analyzing a Budget gives the student an overview of the purpose of budgeting, the types of budgets, and the elements of a successful budget. The program includes a process for creating a budget, ways to analyze and compare budgets, and important guidelines to apply during the budgeting process. Learn To List the five purposes of budgeting. List the various types of budget. List the steps of the budgeting process. Identify the elements of a successful budget. Identify five methods for more...
: Budgeting: Creating and Analyzing a Budget gives the student an overview of the purpose of budgeting, the types of budgets, and the elements of a successful budget. The program includes a process for creating a budget, ways to analyze and compare budgets, and important guidelines to apply during the budgeting process. Learn To List the five purposes of budgeting. List the various types of budget. List the steps of the budgeting process. Identify the elements of a successful budget. Identify five methods for more...Budgeting Operating Manufacturing Budgets
: Budgeting: Operating and Manufacturing Budgets gives the student an overview of operating and manufacturing budgets, variance analysis, and forecasting. The program covers terms and practices unique to operating and manufacturing budgets, as well as methods for creating operating and manufacturing budgets. Additionally, the program covers several options for devising an action plan to solve a problem identified during variance analysis. Learn To Classify costs as fixed or variable. Classify costs as controllable or more...
: Budgeting: Operating and Manufacturing Budgets gives the student an overview of operating and manufacturing budgets, variance analysis, and forecasting. The program covers terms and practices unique to operating and manufacturing budgets, as well as methods for creating operating and manufacturing budgets. Additionally, the program covers several options for devising an action plan to solve a problem identified during variance analysis. Learn To Classify costs as fixed or variable. Classify costs as controllable or more...Budgeting Series
: The Budgeting Series includes the following courses: Budgeting: Creating and Analyzing a Budget Budgeting: Operating and Manufacturing Budgets Budgeting: Capital Budgeting To review individual course descriptions, please return to the previous page and select the desired title(s).
Business Accounting
: The Budgeting Series includes the following courses: Budgeting: Creating and Analyzing a Budget Budgeting: Operating and Manufacturing Budgets Budgeting: Capital Budgeting To review individual course descriptions, please return to the previous page and select the desired title(s). Business Accounting Accounting for Assets
: Business Accounting: Accounting for Assets offers the student an overview of the types of assets an organization may encounter, as well as how to manage those assets. The program details the characteristics of current assets, long-term assets, intangible assets, and natural resources. Learn To • Classify assets as current or noncurrent. • Identify ways accounting relates to the overall business. • Implement an internal control system to manage cash. • Implement an internal more...
: Business Accounting: Accounting for Assets offers the student an overview of the types of assets an organization may encounter, as well as how to manage those assets. The program details the characteristics of current assets, long-term assets, intangible assets, and natural resources. Learn To • Classify assets as current or noncurrent. • Identify ways accounting relates to the overall business. • Implement an internal control system to manage cash. • Implement an internal more...Business Accounting Accounting for Liabilities
: Business Accounting: Accounting for Liabilities offers the student an overview of the types of liabilities a company may accrue when conducting business activities, how to manage those liabilities, and how to calculate the time value of money. The program details types of current and long-term liabilities and how they are accounted for on financial statements, as well as how to calculate the present value, future value, interest rate, and maturity date on various types of cash flows. Learn To • Identify types of current liabilities. • more...
: Business Accounting: Accounting for Liabilities offers the student an overview of the types of liabilities a company may accrue when conducting business activities, how to manage those liabilities, and how to calculate the time value of money. The program details types of current and long-term liabilities and how they are accounted for on financial statements, as well as how to calculate the present value, future value, interest rate, and maturity date on various types of cash flows. Learn To • Identify types of current liabilities. • more...Business Accounting Accounting for Stockholders Equity
: Business Accounting: Accounting for Stockholders' Equity offers the student an overview of the information contained in a company's statement of stockholders' equity and in the stockholders' equity portion of the balance sheet. The program details components of stockholders' equity, stock transactions, and financial analysis ratios used to evaluate a company's long-term solvency. Learn To • Identify the components used to calculate the value of a company's stock. • Identify components of stockholders' equity. more...
: Business Accounting: Accounting for Stockholders' Equity offers the student an overview of the information contained in a company's statement of stockholders' equity and in the stockholders' equity portion of the balance sheet. The program details components of stockholders' equity, stock transactions, and financial analysis ratios used to evaluate a company's long-term solvency. Learn To • Identify the components used to calculate the value of a company's stock. • Identify components of stockholders' equity. more...Business Accounting Series
: The Business Accounting Series includes the following courses: Business Accounting: Accounting for Assets Business Accounting: Accounting for Liabilities Business Accounting: Accounting for Stockholders Equity To review individual course descriptions, please return to the previous page and select the desired title(s).
Business Finance
: The Business Accounting Series includes the following courses: Business Accounting: Accounting for Assets Business Accounting: Accounting for Liabilities Business Accounting: Accounting for Stockholders Equity To review individual course descriptions, please return to the previous page and select the desired title(s). Business Finance Risk Analysis
: Business Finance: Risk Analysis offers the student an overview of the information required to identify, calculate, and assess both individual investments and investment portfolios. The program details types of risks associated with investments, gives equations used to calculate risk, and provides information about how to assess the results of the equations. Learn To • Calculate an expected rate of return. • Calculate the standard deviation on a potential investment. • Calculate the coefficient of variation. more...
: Business Finance: Risk Analysis offers the student an overview of the information required to identify, calculate, and assess both individual investments and investment portfolios. The program details types of risks associated with investments, gives equations used to calculate risk, and provides information about how to assess the results of the equations. Learn To • Calculate an expected rate of return. • Calculate the standard deviation on a potential investment. • Calculate the coefficient of variation. more...Business Finance Series
: The Business Finance Series includes the following courses: Business Finance: Risk Analysis Business Finance: Time Value of Money Business Finance: Valuation of Stocks and Bonds To review individual course descriptions, please return to the previous page and select the desired title(s).
: The Business Finance Series includes the following courses: Business Finance: Risk Analysis Business Finance: Time Value of Money Business Finance: Valuation of Stocks and Bonds To review individual course descriptions, please return to the previous page and select the desired title(s). Business Finance Time Value of Money
: Business Finance: Time Value of Money offers the student an overview of the information required to calculate the future and present values of individual cash flows, ordinary annuities, annuities due, perpetuities, and investments with uneven cash flows. The program also covers how to calculate interest rates and maturity dates, establish an amortization table, and calculate payments on amortized loans. Learn To • Calculate the present value of a cash flow. • Calculate the interest rate given a cash more...
: Business Finance: Time Value of Money offers the student an overview of the information required to calculate the future and present values of individual cash flows, ordinary annuities, annuities due, perpetuities, and investments with uneven cash flows. The program also covers how to calculate interest rates and maturity dates, establish an amortization table, and calculate payments on amortized loans. Learn To • Calculate the present value of a cash flow. • Calculate the interest rate given a cash more...Business Finance Valuation of Stocks Bonds
: Business Finance: Valuation of Stocks and Bonds offers the student an overview of the bond and stock markets, as well as the information needed to evaluate and invest in various types of stocks and bonds. The program also details characteristics of the various types of stocks and bonds and their risks. Learn To • Identify advantages and disadvantages of the types of bonds. • Calculate the coupon interest payment for a bond. • more...
Financial Management
: Business Finance: Valuation of Stocks and Bonds offers the student an overview of the bond and stock markets, as well as the information needed to evaluate and invest in various types of stocks and bonds. The program also details characteristics of the various types of stocks and bonds and their risks. Learn To • Identify advantages and disadvantages of the types of bonds. • Calculate the coupon interest payment for a bond. • more...Financial Management Accounting Fundamentals
: This course will provide a basic introduction to accounting terms and concepts and why they are important for you to understand even if your role in the firm is not financially oriented. You will see how these concepts are applied in everyday business situations through the simulations. Finally, you will learn about financial statements and what they tell you about the firm.
Learn To:
Identify functions of accounting.
Sequence the steps in the accounting process.
Identify key aspects of the accounting equation.
Identify features of T-accounts.
Identify features of accounts in a general ledger.
Identify the types of more...
: This course will provide a basic introduction to accounting terms and concepts and why they are important for you to understand even if your role in the firm is not financially oriented. You will see how these concepts are applied in everyday business situations through the simulations. Finally, you will learn about financial statements and what they tell you about the firm.
Learn To:
Identify functions of accounting.
Sequence the steps in the accounting process.
Identify key aspects of the accounting equation.
Identify features of T-accounts.
Identify features of accounts in a general ledger.
Identify the types of more...Financial Management Analyzing Financial Statements
: This course will focus on how financial statements are used by management to improve the organization's performance, and by investors when they set values on an organization's stocks and bonds. You will learn about ratio analysis, the tools used to analyze financial statements.
Learn To:
Identify the importance of financial analysis.
Identify types of financial analysis tools.
Identify types of liquidity ratios.
Identify key aspects of trend analysis.
Identify key aspects of benchmarking.
Identify types of warning signals in financial analysis.
Audience:
Non-financial professionals including managers, department heads, and others in the firm who more...
: This course will focus on how financial statements are used by management to improve the organization's performance, and by investors when they set values on an organization's stocks and bonds. You will learn about ratio analysis, the tools used to analyze financial statements.
Learn To:
Identify the importance of financial analysis.
Identify types of financial analysis tools.
Identify types of liquidity ratios.
Identify key aspects of trend analysis.
Identify key aspects of benchmarking.
Identify types of warning signals in financial analysis.
Audience:
Non-financial professionals including managers, department heads, and others in the firm who more...Financial Management Cash Analysis Management
: This course provides a basic understanding of cash analysis and management concepts and techniques.
Learn To:
Identify the benefits of free cash flow.
Identify components of the cash conversion cycle.
Identify techniques for controlling cash.
Identify the procedure for preparing a cash budget.
Identify categories of cash flow activities in a cash flow statement.
Identify positive and negative cash flows by interpreting a cash flow statement.
Audience:
Non-financial professionals including managers, department heads, and others in the firm who wish to develop a better understanding of financial and accounting concepts and terminology.
Deployment: more...
: This course provides a basic understanding of cash analysis and management concepts and techniques.
Learn To:
Identify the benefits of free cash flow.
Identify components of the cash conversion cycle.
Identify techniques for controlling cash.
Identify the procedure for preparing a cash budget.
Identify categories of cash flow activities in a cash flow statement.
Identify positive and negative cash flows by interpreting a cash flow statement.
Audience:
Non-financial professionals including managers, department heads, and others in the firm who wish to develop a better understanding of financial and accounting concepts and terminology.
Deployment: more...Financial Management Financial Planning Forecasting
: This course will provide a basic introduction to financial planning and forecasting and how this process is important in the firm meeting its financial goals. We will describe the planning process (also known as budgeting) and how the plan, once established, is implemented.
Learn To:
Identify key aspects of strategic and business plans.
Identify guidelines for creating a financial plan.
Identify basic steps of the financial planning process.
Identify key aspects of financial forecasting.
Identify key aspects of financial ratios.
Identify reasons for monitoring a financial plan.
Audience:
Non-financial professionals including managers, department more...
: This course will provide a basic introduction to financial planning and forecasting and how this process is important in the firm meeting its financial goals. We will describe the planning process (also known as budgeting) and how the plan, once established, is implemented.
Learn To:
Identify key aspects of strategic and business plans.
Identify guidelines for creating a financial plan.
Identify basic steps of the financial planning process.
Identify key aspects of financial forecasting.
Identify key aspects of financial ratios.
Identify reasons for monitoring a financial plan.
Audience:
Non-financial professionals including managers, department more...Financial Management Inventory Costing Depreciation
: This course provides a basic understanding of the financial principles of inventory costing and the depreciation of fixed assets.
Learn To:
Identify key aspects of asset types.
Identify key aspects governing the presentation of assets on a balance sheet.
Identify elements of an income statement.
Match inventory costing methods with their impact on the balance sheet and income statement.
Identify key aspects of inventory control systems.
Match depreciation methods with their impact on the balance sheet and income statement.
Audience:
Non-financial professionals including managers, department heads, and others in the firm who wish to develop a more...
: This course provides a basic understanding of the financial principles of inventory costing and the depreciation of fixed assets.
Learn To:
Identify key aspects of asset types.
Identify key aspects governing the presentation of assets on a balance sheet.
Identify elements of an income statement.
Match inventory costing methods with their impact on the balance sheet and income statement.
Identify key aspects of inventory control systems.
Match depreciation methods with their impact on the balance sheet and income statement.
Audience:
Non-financial professionals including managers, department heads, and others in the firm who wish to develop a more...Financial Management Series
: The Financial Management Series includes the following courses:
Financial Management: Accounting Fundamentals
Financial Management: Understanding Financial Statements
Financial Management: Financial Planning & Forecasting
Financial Management: Cash Analysis & Management
Financial Management: Analyzing Financial Statements
Financial Management: Inventory Costing & more...
: The Financial Management Series includes the following courses:
Financial Management: Accounting Fundamentals
Financial Management: Understanding Financial Statements
Financial Management: Financial Planning & Forecasting
Financial Management: Cash Analysis & Management
Financial Management: Analyzing Financial Statements
Financial Management: Inventory Costing & more...Financial Management Understanding Financial Statement
: The course is about providing a basic understanding of an organization's financial statements.
Learn To:
Identify the importance aspects of major financial statements.
Identify methods to prepare an income statement.
Identify adjustments made in preparing a balance sheet.
Identify the key ratios for analyzing the balance sheet.
Identify key information derived from a cash flow statement.
Audience:
Non-financial professionals including managers, department heads, and others in the firm who wish to develop a better understanding of financial and accounting concepts and terminology.
Deployment:
Self-Study
Accreditation:
CEU credits: more...
Financial Statements
: The course is about providing a basic understanding of an organization's financial statements.
Learn To:
Identify the importance aspects of major financial statements.
Identify methods to prepare an income statement.
Identify adjustments made in preparing a balance sheet.
Identify the key ratios for analyzing the balance sheet.
Identify key information derived from a cash flow statement.
Audience:
Non-financial professionals including managers, department heads, and others in the firm who wish to develop a better understanding of financial and accounting concepts and terminology.
Deployment:
Self-Study
Accreditation:
CEU credits: more...Advanced Financial Statements Series
: The Advanced Financial Statements Series includes the following courses: Financial Statements: Financial Statements Analysis Financial Statements: Reading and Analyzing an Annual Report Financial Statements: Analyzing Cash Flows To review individual course descriptions, please return to the previous page and select the desired title(s).
: The Advanced Financial Statements Series includes the following courses: Financial Statements: Financial Statements Analysis Financial Statements: Reading and Analyzing an Annual Report Financial Statements: Analyzing Cash Flows To review individual course descriptions, please return to the previous page and select the desired title(s). Financial Statements Analyzing Cash Flows
: Financial Statements: Analyzing Cash Flows offers the student an overview of accounting methods, the statement of cash flows, stock, and financial ratios. The program details how accounting methods affect financial statements, who looks at your financial statements and for what reasons, and how financing instruments affect financial statements. It also covers the methods used for and activities reported in the statement of cash flows and types and characteristics of stock. In addition, it outlines the purposes and types of profitability, liquidity, and solvency ratios. Learn To more...
: Financial Statements: Analyzing Cash Flows offers the student an overview of accounting methods, the statement of cash flows, stock, and financial ratios. The program details how accounting methods affect financial statements, who looks at your financial statements and for what reasons, and how financing instruments affect financial statements. It also covers the methods used for and activities reported in the statement of cash flows and types and characteristics of stock. In addition, it outlines the purposes and types of profitability, liquidity, and solvency ratios. Learn To more...Financial Statements Financial Statements Analysis
: Financial Statements: Financial Statements Analysis offers the student an overview of financial statements, budgets, and ratio analysis. The program details how to create a balance sheet and income statement, the purpose of these financial statements, the role of budgeting in accounting, how to combat budgeting variances, and the different methods of analyzing financial statements. Learn To • Prepare a balance sheet. • Prepare an income statement. • Identify reasons more...
: Financial Statements: Financial Statements Analysis offers the student an overview of financial statements, budgets, and ratio analysis. The program details how to create a balance sheet and income statement, the purpose of these financial statements, the role of budgeting in accounting, how to combat budgeting variances, and the different methods of analyzing financial statements. Learn To • Prepare a balance sheet. • Prepare an income statement. • Identify reasons more...Financial Statements Reading Analyzing an Annual Report
: Financial Statements: Reading and Analyzing an Annual Report teaches the student how to read and analyze an annual report and its notes of disclosure. The program details the characteristics, users, and components of annual reports and notes of disclosure that will help the student understand why it is important to create, analyze, and comprehend annual reports. Learn To • Select the purpose of an annual report. • Identify the key more...
Accounting FinanceAccounting 101 102
: Financial Statements: Reading and Analyzing an Annual Report teaches the student how to read and analyze an annual report and its notes of disclosure. The program details the characteristics, users, and components of annual reports and notes of disclosure that will help the student understand why it is important to create, analyze, and comprehend annual reports. Learn To • Select the purpose of an annual report. • Identify the key more...Accounting for Cash Control
: Businesses operate on cash and strive to earn it. Cash can be defined as dollars and coins, checks, vouchers, and money orders. Accounting procedures are established to ensure that cash receipts and cash disbursements are protected. This course explores the accounting methods for internal control of cash such as petty cash, bank reconciliation, and payroll. Understanding the processing, recording, and safekeeping of cash are vital to the financial stability of a business.
: Businesses operate on cash and strive to earn it. Cash can be defined as dollars and coins, checks, vouchers, and money orders. Accounting procedures are established to ensure that cash receipts and cash disbursements are protected. This course explores the accounting methods for internal control of cash such as petty cash, bank reconciliation, and payroll. Understanding the processing, recording, and safekeeping of cash are vital to the financial stability of a business.Accounting for Corporations
: Did you know that basic accounting transactions for corporations are different than other types of business organizations? Do you need to learn more about the basic accounting principles of corporations? This course is designed to teach you how to perform basic accounting procedures specifically for corporations. You will learn how to record the issuance of stock and record transactions in the corporation's accounts. In addition, you will learn how to determine total and per share shareholder equity.
: Did you know that basic accounting transactions for corporations are different than other types of business organizations? Do you need to learn more about the basic accounting principles of corporations? This course is designed to teach you how to perform basic accounting procedures specifically for corporations. You will learn how to record the issuance of stock and record transactions in the corporation's accounts. In addition, you will learn how to determine total and per share shareholder equity.Accounting for Merchandising Businesses
: A merchandising business is a business that buys goods and sells them for profit. Merchandising businesses, which include wholesalers and retailers, typically handle inventory, therefore accounting procedures exist to record the cost of goods sold or not sold. This course will provide practical information about maintaining accounts and generating financial statements specifically for merchandising businesses. Applying these accounting procedures will help keep a business in control of its goods and ultimately, its profit margin.
: A merchandising business is a business that buys goods and sells them for profit. Merchandising businesses, which include wholesalers and retailers, typically handle inventory, therefore accounting procedures exist to record the cost of goods sold or not sold. This course will provide practical information about maintaining accounts and generating financial statements specifically for merchandising businesses. Applying these accounting procedures will help keep a business in control of its goods and ultimately, its profit margin.Accounting for Partnerships
: Partnerships are voluntary organizations between two or more people that combine different resources in a business venture. These resources can be money, expertise, personal connections, or experience. Accounting procedures are established to ensure that each partner gets his/her share of the business income or loss. This course explores the accounting methods that pertain to partnerships and the division of its assets.
: Partnerships are voluntary organizations between two or more people that combine different resources in a business venture. These resources can be money, expertise, personal connections, or experience. Accounting procedures are established to ensure that each partner gets his/her share of the business income or loss. This course explores the accounting methods that pertain to partnerships and the division of its assets.Accounting Fundamentals
: How does a business achieve and maintain profitability? An understanding and an accurate application of accounting practices are hallmarks of a successful and financially progressive business. Accounting is a distinct discipline, with its own standards and language. Understanding accounting procedures requires a prerequisite knowledge of certain principles, concepts, terms, and common accounting records. This practical course gives you the why's and how's to accurately conduct accounting activities. "Accounting Fundamentals" examines the theories of accounting, how to maintain accounting records, and how to generate financial statements. A more...
: How does a business achieve and maintain profitability? An understanding and an accurate application of accounting practices are hallmarks of a successful and financially progressive business. Accounting is a distinct discipline, with its own standards and language. Understanding accounting procedures requires a prerequisite knowledge of certain principles, concepts, terms, and common accounting records. This practical course gives you the why's and how's to accurately conduct accounting activities. "Accounting Fundamentals" examines the theories of accounting, how to maintain accounting records, and how to generate financial statements. A more...Accounting Systems and Closing Activities
: Some businesses carry out hundreds of transactions in a single day. You can imagine the accounting data at the end of the day, or the end of the month. Ultimately, these transactions can be categorized into a few different types. Organizing the transactions through special journals actually reduces the work and allows you to be more efficient in your accounting activities at the end of every period. Efficient accounting activities are an important aspect to a successful and profitable business. This practical course shows you how to maintain an accounting system and perform closing activities in three lessons, "Special Journals," "more...
: Some businesses carry out hundreds of transactions in a single day. You can imagine the accounting data at the end of the day, or the end of the month. Ultimately, these transactions can be categorized into a few different types. Organizing the transactions through special journals actually reduces the work and allows you to be more efficient in your accounting activities at the end of every period. Efficient accounting activities are an important aspect to a successful and profitable business. This practical course shows you how to maintain an accounting system and perform closing activities in three lessons, "Special Journals," "Accrual Accounting Procedures
: It's the end of the fiscal year and all transactions must be accounted for. But there are some transactions that aren't complete, such as paying interest or delivering services. Do you record them or ignore them? The accrual basis of accounting is guided by the principle that says the revenue earned by a business must match all the expenses incurred to generate that revenue. This course will explain the step-by-step procedures to properly record incomplete transactions at the end of an accounting period. The transactions typically involve expenses, revenue, and depreciation. Accrual accounting procedures will ensure that your financial information about the business's performance is accurate. more...
: It's the end of the fiscal year and all transactions must be accounted for. But there are some transactions that aren't complete, such as paying interest or delivering services. Do you record them or ignore them? The accrual basis of accounting is guided by the principle that says the revenue earned by a business must match all the expenses incurred to generate that revenue. This course will explain the step-by-step procedures to properly record incomplete transactions at the end of an accounting period. The transactions typically involve expenses, revenue, and depreciation. Accrual accounting procedures will ensure that your financial information about the business's performance is accurate. more...Analyzing Cash Flow Statements
: Have you ever had to make a really tough business decision? They can be hard to make, especially since a bad decision can ruin a company. Fortunately there is a way to make a more informed and better business decision; by analyzing your company's financial statements. They contain information that can help you improve your company's efficiency and overall effectiveness. Cash flow statement analysis focuses on determining your company's ability in the following four areas: (1) ability to meet short-term obligations and to efficiently generate revenue, (2) ability to generate future revenues and meet long-term obligations, (3) ability to provide financial rewards and attract and retain financing, and (4) ability to generate positive market expectations.
: Have you ever had to make a really tough business decision? They can be hard to make, especially since a bad decision can ruin a company. Fortunately there is a way to make a more informed and better business decision; by analyzing your company's financial statements. They contain information that can help you improve your company's efficiency and overall effectiveness. Cash flow statement analysis focuses on determining your company's ability in the following four areas: (1) ability to meet short-term obligations and to efficiently generate revenue, (2) ability to generate future revenues and meet long-term obligations, (3) ability to provide financial rewards and attract and retain financing, and (4) ability to generate positive market expectations.Master Budgets
: Will you be able to expand? Will you be able to afford that new piece of equipment? What kind of profit can be expected if you do? To answer these questions about your business will not require a fortune teller. It will require the creation of a master budget. No matter the size of your company, if you are to succeed and continue to grow, you must carefully plan for your company's future. Master budgets can be used to predict the future success of your company and serve as a overall plan to indicate in which direction your company should grow.
Advanced Business Finance
: Will you be able to expand? Will you be able to afford that new piece of equipment? What kind of profit can be expected if you do? To answer these questions about your business will not require a fortune teller. It will require the creation of a master budget. No matter the size of your company, if you are to succeed and continue to grow, you must carefully plan for your company's future. Master budgets can be used to predict the future success of your company and serve as a overall plan to indicate in which direction your company should grow.Corporate Restructuring
: Corporate restructuring is frightening, but it doesn't have to scare you to death This course will show you how to initiate successful mergers or resist hostile takeovers. As well, it will improve your chances of surviving financial distress. Whatever your restructuring situation, you will be prepared to handle it by taking this course
: Corporate restructuring is frightening, but it doesn't have to scare you to death This course will show you how to initiate successful mergers or resist hostile takeovers. As well, it will improve your chances of surviving financial distress. Whatever your restructuring situation, you will be prepared to handle it by taking this courseFinancial Risk Management
: Do you like to take risks or do you prefer to avoid them? Do you only take a risk if you know you will be compensated for it in the end? Everyone is exposed to risk at some time--it is unavoidable. Having the proper tools to deal with risk can save you money and help you avoid financial hardship. This course familiarizes you with the strategies and products used to manage corporate risk. You will gain useful experience in risk management through a series of exercises and examples aimed at teaching various options that significantly reduce exposure to risk.
: Do you like to take risks or do you prefer to avoid them? Do you only take a risk if you know you will be compensated for it in the end? Everyone is exposed to risk at some time--it is unavoidable. Having the proper tools to deal with risk can save you money and help you avoid financial hardship. This course familiarizes you with the strategies and products used to manage corporate risk. You will gain useful experience in risk management through a series of exercises and examples aimed at teaching various options that significantly reduce exposure to risk.International Finance
: Perhaps you have wondered how one can successfully navigate the maze of options and opportunities offered by the international financial markets. Are there ways to maximize profits while effectively minimizing risk when it comes to dealing on the global level? This course will demonstrate why you would want to transform your purely domestic firm into a multinational corporation; how you decide which financial products and instruments will allow you to manage your cash flows from international business operations; and, finally, the important steps to take toward managing foreign exchange risk and country risk.
: Perhaps you have wondered how one can successfully navigate the maze of options and opportunities offered by the international financial markets. Are there ways to maximize profits while effectively minimizing risk when it comes to dealing on the global level? This course will demonstrate why you would want to transform your purely domestic firm into a multinational corporation; how you decide which financial products and instruments will allow you to manage your cash flows from international business operations; and, finally, the important steps to take toward managing foreign exchange risk and country risk.Introduction to Advanced Finance
: Don't be intimidated by corporate finance and choosing appropriate investment projects. If you are a corporate manager faced with choosing between different investment projects, this course will be helpful. You will review Time Value of Money concepts, and learn how to choose corporate projects using accounting models and cash flow models.
: Don't be intimidated by corporate finance and choosing appropriate investment projects. If you are a corporate manager faced with choosing between different investment projects, this course will be helpful. You will review Time Value of Money concepts, and learn how to choose corporate projects using accounting models and cash flow models.Investment Project Analysis and Selection
: Don't be intimidated by corporate finance and choosing appropriate investment projects. If you are a corporate manager faced with choosing between different investment projects, this course will be helpful. You will learn how to choose corporate projects based on the different project analysis models and advanced analysis tools.
: Don't be intimidated by corporate finance and choosing appropriate investment projects. If you are a corporate manager faced with choosing between different investment projects, this course will be helpful. You will learn how to choose corporate projects based on the different project analysis models and advanced analysis tools.Managing Working Capital
: Working capital management influences both a firm's risks and its expected returns. As such, it is an important determinant of firm value. Investment and financing decisions are interconnected, thus they cannot be made independently. Financial planning will make you think systematically about the relationships among your goals for growth, investment, and financing. After completing this course, you will be aware of the risk-return tradeoffs that are implied in financial forecasting, know the process of financial planning, the importance of managing cash inflows and outflows, how to finance short-term assets, and make the right decisions on financing and investment for your firm.
: Working capital management influences both a firm's risks and its expected returns. As such, it is an important determinant of firm value. Investment and financing decisions are interconnected, thus they cannot be made independently. Financial planning will make you think systematically about the relationships among your goals for growth, investment, and financing. After completing this course, you will be aware of the risk-return tradeoffs that are implied in financial forecasting, know the process of financial planning, the importance of managing cash inflows and outflows, how to finance short-term assets, and make the right decisions on financing and investment for your firm.Raising Capital and Financing Decisions
: The goal of every financial manager is to maximize firm value and shareholder wealth. How does a manager reach this objective? To be successful, financial managers must be aware of the financing options available to them, and the procedures they must follow to begin financing. Most important, managers must be able to choose the best financing mix for their company.
Auditing A Practical Approach
: The goal of every financial manager is to maximize firm value and shareholder wealth. How does a manager reach this objective? To be successful, financial managers must be aware of the financing options available to them, and the procedures they must follow to begin financing. Most important, managers must be able to choose the best financing mix for their company.Introduction to Auditing
: Have you noticed that auditing is becoming an increasingly important business function? First and foremost, auditing is a way in which clients and businesses in a global marketplace are able to ensure quality, consistency, efficiency and reliable financial reports. This course will familiarize you with the basic terminologies, concepts, and approaches to performing a quality audit. You will develop your knowledge of what audits are, how they are conducted, how they are recorded, and how they are followed up. In addition, you will examine the basics of both internal and external audits and how they foster effective business processes.
: Have you noticed that auditing is becoming an increasingly important business function? First and foremost, auditing is a way in which clients and businesses in a global marketplace are able to ensure quality, consistency, efficiency and reliable financial reports. This course will familiarize you with the basic terminologies, concepts, and approaches to performing a quality audit. You will develop your knowledge of what audits are, how they are conducted, how they are recorded, and how they are followed up. In addition, you will examine the basics of both internal and external audits and how they foster effective business processes.Introduction to External Auditing
: Do you know what external auditing is and why it's important? Do you know that external auditors are subject to some of the most stringent legal responsibilities of any profession? This course will introduce you to the terminology, concepts, strategies, and techniques to promote effective and efficient auditing practices. You will also learn some of the major legal responsibilities that external auditors face. In addition, you will learn how the auditing profession has been altered by the use of computers and how computers are a tool that increase the effectiveness and efficiency of the audit process.
: Do you know what external auditing is and why it's important? Do you know that external auditors are subject to some of the most stringent legal responsibilities of any profession? This course will introduce you to the terminology, concepts, strategies, and techniques to promote effective and efficient auditing practices. You will also learn some of the major legal responsibilities that external auditors face. In addition, you will learn how the auditing profession has been altered by the use of computers and how computers are a tool that increase the effectiveness and efficiency of the audit process.Introduction to Internal Auditing
: Surprises can be very costly to a company. Developing in-house strategies to ensure that internal processes are being followed and quality expectations are being met is a powerful tool for avoiding surprises. This course, Introduction to Internal Auditing, will introduce you to internal auditing strategies and techniques that help accomplish this end. Specifically, you will learn how to plan and report an internal audit and perform key quality control audit techniques.
: Surprises can be very costly to a company. Developing in-house strategies to ensure that internal processes are being followed and quality expectations are being met is a powerful tool for avoiding surprises. This course, Introduction to Internal Auditing, will introduce you to internal auditing strategies and techniques that help accomplish this end. Specifically, you will learn how to plan and report an internal audit and perform key quality control audit techniques.Principles of External Auditing
: The thought of an external auditor coming to your company may make you feel uneasy. This course will help you understand how external auditors and companies work together to ensure an accurate audit report. This course will familiarize you with terminology, concepts, strategies, and techniques that are specific to external auditing and its practice. You can expect to develop a solid understanding of planning an audit and assessing audit risk while examining internal controls. Finally, you will learn about auditing financial statements.
: The thought of an external auditor coming to your company may make you feel uneasy. This course will help you understand how external auditors and companies work together to ensure an accurate audit report. This course will familiarize you with terminology, concepts, strategies, and techniques that are specific to external auditing and its practice. You can expect to develop a solid understanding of planning an audit and assessing audit risk while examining internal controls. Finally, you will learn about auditing financial statements.Principles of Internal Auditing
: This course will take you to the heart of internal auditing, and provide you with a solid foundation of knowledge and skills. You will learn about the issues, applications, and management strategies relating to the internal audit. You will also learn techniques for taking corrective action and wrapping-up an audit.
Budgeting Skills
: This course will take you to the heart of internal auditing, and provide you with a solid foundation of knowledge and skills. You will learn about the issues, applications, and management strategies relating to the internal audit. You will also learn techniques for taking corrective action and wrapping-up an audit.Creating and Analyzing an Operating Budget
: Working without a well thought-out operating budget can be compared to playing Pin the Tail on the Donkey. Although a company might know the direction in which it wants or needs to go, without a budget it must simply feel around in the dark and hope it comes close to its target. Unfortunately, if a business uses this approach, it will eventually fall victim to cash flow problems that could result in its downfall.As many would agree, the budget process in any business can be challenging and time-consuming. However, for a business to survive long-term, it must have a clear more...
: Working without a well thought-out operating budget can be compared to playing Pin the Tail on the Donkey. Although a company might know the direction in which it wants or needs to go, without a budget it must simply feel around in the dark and hope it comes close to its target. Unfortunately, if a business uses this approach, it will eventually fall victim to cash flow problems that could result in its downfall.As many would agree, the budget process in any business can be challenging and time-consuming. However, for a business to survive long-term, it must have a clear more...Effective Budget Management
: A priority of effective budget management is to take steps to ensure that businesses create a manageable and controllable budget and to prevent cash crunch situations from developing. To effectively manage your budget, you need to understand the elements of the various budgets and understand the importance of ongoing monitoring and analysis of their individual components. In this course, you will learn how to develop a cash budget and utilize various techniques to determine a company's current or desired cash flow and liquidity levels. You will also learn various techniques to monitor and control your company's budgeted costs as well as the appropriate corrective actions to address issues that more...
: A priority of effective budget management is to take steps to ensure that businesses create a manageable and controllable budget and to prevent cash crunch situations from developing. To effectively manage your budget, you need to understand the elements of the various budgets and understand the importance of ongoing monitoring and analysis of their individual components. In this course, you will learn how to develop a cash budget and utilize various techniques to determine a company's current or desired cash flow and liquidity levels. You will also learn various techniques to monitor and control your company's budgeted costs as well as the appropriate corrective actions to address issues that more...The Ins and Outs of Capital Budgeting
: Capital budgeting is an essential part of every company's financial management. It involves examining investment assets and deciding whether or not those assets will achieve the company's desired returns over an extended period of time. To effectively manage your company's finances, you must evaluate a number of factors in making investment decisions.This course will explain what a capital budget is and present the different types of assets that your company will inevitably encounter. It lists several factors that influence fixed asset acquisitions. The course illustrates how to evaluate acquisition of fixed assets before you spend any money. The course teaches you the concept of the more...
Finance Fundamentals
: Capital budgeting is an essential part of every company's financial management. It involves examining investment assets and deciding whether or not those assets will achieve the company's desired returns over an extended period of time. To effectively manage your company's finances, you must evaluate a number of factors in making investment decisions.This course will explain what a capital budget is and present the different types of assets that your company will inevitably encounter. It lists several factors that influence fixed asset acquisitions. The course illustrates how to evaluate acquisition of fixed assets before you spend any money. The course teaches you the concept of the more...Financial Statements
: Organizations use financial statements to report their performance and their financial condition to investors and lenders. Managers--including non-financial managers--can use these statements to understand how the organization is doing: Are any changes needed? Can the organization improve? How quickly is the organization growing in comparison with its competitors? Are there any financial danger signs? This course provides a foundation for reading the three key financial statements prepared by most corporations--the balance sheet (or statement of financial condition), the income statement (or earnings statement, or profit and loss statement), and the statement of cash more...
: Organizations use financial statements to report their performance and their financial condition to investors and lenders. Managers--including non-financial managers--can use these statements to understand how the organization is doing: Are any changes needed? Can the organization improve? How quickly is the organization growing in comparison with its competitors? Are there any financial danger signs? This course provides a foundation for reading the three key financial statements prepared by most corporations--the balance sheet (or statement of financial condition), the income statement (or earnings statement, or profit and loss statement), and the statement of cash more...Management of Cash Flows
: Can a profitable company with a positive net worth run short of cash? Without sound cash management, it certainly can. Every organization, large and small, must manage the generation and expenditure of cash to ensure that bills can be paid on time. This course covers the principles of sound cash flow management, including cash management strategies, the best use of credit collection, and ways to reduce overhead. With a knowledge of these strategies, managers improve their ability to maintain appropriate levels of working capital in their own organizations.
: Can a profitable company with a positive net worth run short of cash? Without sound cash management, it certainly can. Every organization, large and small, must manage the generation and expenditure of cash to ensure that bills can be paid on time. This course covers the principles of sound cash flow management, including cash management strategies, the best use of credit collection, and ways to reduce overhead. With a knowledge of these strategies, managers improve their ability to maintain appropriate levels of working capital in their own organizations.The Basics of Budgeting
: Running a department without understanding the budget process is like driving a car without knowing how to steer. Every manager needs a basic understanding of how to plan, use, and monitor adherence to a budget. Addressing the needs of your own budget process will help you support the financial processes and goals of your organization as a whole. In this course, non-financial managers will learn the concepts and techniques vital to the budget process, including: forecasting revenue and expenses; choosing the best kind of budget strategy, and progressively measuring the success of your plan through the use of variance reports.
: Running a department without understanding the budget process is like driving a car without knowing how to steer. Every manager needs a basic understanding of how to plan, use, and monitor adherence to a budget. Addressing the needs of your own budget process will help you support the financial processes and goals of your organization as a whole. In this course, non-financial managers will learn the concepts and techniques vital to the budget process, including: forecasting revenue and expenses; choosing the best kind of budget strategy, and progressively measuring the success of your plan through the use of variance reports.The Principles of Financial Management
: Financial management is a key tool in controlling and directing the resources of any business organization. Managers--not only financial professionals but also managers whose responsibilities are largely non-financial--can use this tool to generate and analyze the financial information that is essential to decision making in business. Understanding the principles of financial management helps all managers, from line supervisors to senior executives, to use this tool more effectively to support the organization's goals. This course introduces non-financial managers to the principles of financial management. It explores the basic concepts of risk and return and the time value of money.
Managerial Accounting
: Financial management is a key tool in controlling and directing the resources of any business organization. Managers--not only financial professionals but also managers whose responsibilities are largely non-financial--can use this tool to generate and analyze the financial information that is essential to decision making in business. Understanding the principles of financial management helps all managers, from line supervisors to senior executives, to use this tool more effectively to support the organization's goals. This course introduces non-financial managers to the principles of financial management. It explores the basic concepts of risk and return and the time value of money.Cost Accounting Decisions
: Cost accounting is an activity that provides financial and nonfinancial information to business managers and other internal decision makers of an organization. This course examines how cost accounting information is gathered, and how it is used by business professionals to make effective decisions. Topics such as Cost-volume-profit (CVP) Analysis, Standard Costing and Variance Analysis, and Activity-based Costing (ABC) will more...
: Cost accounting is an activity that provides financial and nonfinancial information to business managers and other internal decision makers of an organization. This course examines how cost accounting information is gathered, and how it is used by business professionals to make effective decisions. Topics such as Cost-volume-profit (CVP) Analysis, Standard Costing and Variance Analysis, and Activity-based Costing (ABC) will more...Managerial Decisions and Capital Budgeting
: Business decisions involve choosing between alternative courses of action and developing formal plans for future action. This course explains several methods of analysis that can help business managers to choose alternatives that offer the highest rate of return on investment or the greatest reduction in costs. In this course, topics such as capital budgeting and managerial decisions provide you with the concepts, procedures, and analytical skills you need to make informed decisions in today's complex business environment.
: Business decisions involve choosing between alternative courses of action and developing formal plans for future action. This course explains several methods of analysis that can help business managers to choose alternatives that offer the highest rate of return on investment or the greatest reduction in costs. In this course, topics such as capital budgeting and managerial decisions provide you with the concepts, procedures, and analytical skills you need to make informed decisions in today's complex business environment.Managing for Asset Control
: Every company must take actions to safeguard, control, and manage the assets it owns. As a business manager, it's your responsibility to set up policies and procedures to safeguard your company's assets--especially cash assets. In this course, you will learn about cash transactions, inventory control, and accounts receivable management. These lessons will provide you with the knowledge and skills you require to apply internal control principles and to effectively manage assets.
: Every company must take actions to safeguard, control, and manage the assets it owns. As a business manager, it's your responsibility to set up policies and procedures to safeguard your company's assets--especially cash assets. In this course, you will learn about cash transactions, inventory control, and accounts receivable management. These lessons will provide you with the knowledge and skills you require to apply internal control principles and to effectively manage assets.Overview of Managerial Accounting
: Managerial accounting is an activity that provides financial and nonfinancial information to business managers and other internal decision makers of an organization. This course examines how managerial accounting information is gathered, and how it is used by business professionals to make effective decisions. Lessons such as fundamentals of managerial accounting, cost accounting concept, and managerial accounting approaches will provide you with the concepts, procedures, and analytical skills you'll need to make informed decisions in today's complex business environment.
Using Financial Statements
: Managerial accounting is an activity that provides financial and nonfinancial information to business managers and other internal decision makers of an organization. This course examines how managerial accounting information is gathered, and how it is used by business professionals to make effective decisions. Lessons such as fundamentals of managerial accounting, cost accounting concept, and managerial accounting approaches will provide you with the concepts, procedures, and analytical skills you'll need to make informed decisions in today's complex business environment.Analyzing an Annual Report
: This course will familiarize business managers, financial professionals, and other business professionals with methods to extend their analysis of financial statements beyond the three basic reports: the Balance Sheet, Income Statement, and Cash Flow Statement. The course begins by analyzing two accounting features often identified in the notes to the financial statements: the cost of goods sold measurement and depreciation methods. It will conclude with a demonstration of the application of the DuPont System of Analysis to an annual report.
: This course will familiarize business managers, financial professionals, and other business professionals with methods to extend their analysis of financial statements beyond the three basic reports: the Balance Sheet, Income Statement, and Cash Flow Statement. The course begins by analyzing two accounting features often identified in the notes to the financial statements: the cost of goods sold measurement and depreciation methods. It will conclude with a demonstration of the application of the DuPont System of Analysis to an annual report.Analyzing Cash Flow
: Would a family survive if it didn't know where its available cash was coming from, how much cash it had to spend, or how to get more cash for its needs? If you answered no, you are right. Just like a family that has to understand cash issues for survival, a business also has to understand information about its usable cash in order to sustain its life. This course will teach you how to read, and create a cash flow statement. It will also show you how to analyze beyond the numbers to show how management decisions effect the cash flow of a company.
: Would a family survive if it didn't know where its available cash was coming from, how much cash it had to spend, or how to get more cash for its needs? If you answered no, you are right. Just like a family that has to understand cash issues for survival, a business also has to understand information about its usable cash in order to sustain its life. This course will teach you how to read, and create a cash flow statement. It will also show you how to analyze beyond the numbers to show how management decisions effect the cash flow of a company.Analyzing the Income Statement and Balance Sheet
: This course examines the Income Statement and the Balance Sheet, their respective structures and relationships as they correlate to business activities, and introduces common methods of analysis when using these financial statements to measure a business's financial performance.
: This course examines the Income Statement and the Balance Sheet, their respective structures and relationships as they correlate to business activities, and introduces common methods of analysis when using these financial statements to measure a business's financial performance.Components of Financial Statements
: This course presents an overview of the relationship between business management decisions and financial statements, introducing the learner to critical concepts and terminology that are necessary for conducting an applied interpretation of financial statements.
: This course presents an overview of the relationship between business management decisions and financial statements, introducing the learner to critical concepts and terminology that are necessary for conducting an applied interpretation of financial statements.Credibility and Disclosure in an Annual Report
: This course will familiarize business managers, financial professionals, and other business professionals with methods to determine the credibility of an annual report, as well as the degree of disclosure that is required. The course begins by examining how the CPA can address credibility issues, primarily through the auditing process. It also examines the important contribution of the notes towards an analysis of financial statements.
: This course will familiarize business managers, financial professionals, and other business professionals with methods to determine the credibility of an annual report, as well as the degree of disclosure that is required. The course begins by examining how the CPA can address credibility issues, primarily through the auditing process. It also examines the important contribution of the notes towards an analysis of financial statements.Principles of Financial Statements
: This course presents an overview of the principles of financial statements, introducing the learner to critical concepts and terminology necessary for understanding the rules impacting the presentation of numbers on financial statements, and the cash cycle of financial management.
: This course presents an overview of the principles of financial statements, introducing the learner to critical concepts and terminology necessary for understanding the rules impacting the presentation of numbers on financial statements, and the cash cycle of financial management.Ratio Analysis for Financial Statements
: This course introduces the learner to ratio analysis and how ratios are used in analyzing financial statements. Ratio analysis is used by businesses, investors, creditors, and stockholders in decision-making. Up-to-date audited reports from past and current financial statements are used to secure the most accurate ratio analysis results.
: This course introduces the learner to ratio analysis and how ratios are used in analyzing financial statements. Ratio analysis is used by businesses, investors, creditors, and stockholders in decision-making. Up-to-date audited reports from past and current financial statements are used to secure the most accurate ratio analysis results.The Income Statement and Balance Sheet Connection
: This course examines in detail the relationship between the Income Statement and the Balance Sheet, how the line items on each statement relate to the other and correlate to business activities and decision-making. The course introduces common methods of analysis when using these financial statements to measure a business's financial performance.
Administrative SupportAdministrative Assistant
: This course examines in detail the relationship between the Income Statement and the Balance Sheet, how the line items on each statement relate to the other and correlate to business activities and decision-making. The course introduces common methods of analysis when using these financial statements to measure a business's financial performance.Administrative Assistant Skills Excelling as an Admin Assistant
: In Administrative Assistant Skills: Excelling as an Administrative Assistant, you will learn how to make office politics a positive tool, build strong business relationships, and manage temporary staff effectively. You will also learn how to create a stress management plan and develop a positive attitude. In addition, you will learn how to work effectively with your supervisor, work well with multiple supervisors, and manage the office when your supervisor is absent. Learn To more...
: In Administrative Assistant Skills: Excelling as an Administrative Assistant, you will learn how to make office politics a positive tool, build strong business relationships, and manage temporary staff effectively. You will also learn how to create a stress management plan and develop a positive attitude. In addition, you will learn how to work effectively with your supervisor, work well with multiple supervisors, and manage the office when your supervisor is absent. Learn To more...Administrative Assistant Skills Series
: The Administrative Assistant Skills Series includes the following courses: Administrative Assistant Skills: Understanding Basic Skills Administrative Assistant Skills: Enhancing Your Skills Administrative Assistant Skills: Excelling as an Administrative Assistant To review individual course descriptions, please return to the previous page and select the desired title(s).
: The Administrative Assistant Skills Series includes the following courses: Administrative Assistant Skills: Understanding Basic Skills Administrative Assistant Skills: Enhancing Your Skills Administrative Assistant Skills: Excelling as an Administrative Assistant To review individual course descriptions, please return to the previous page and select the desired title(s). Administrative Assistant Skills Understanding Basic Skills
: In Administrative Assistant Skills: Understanding Basic Skills, you will learn how to handle mail and telephone calls, file information, and plan business trips. You will also learn what office equipment you should know how to use and how to maintain your office supply needs. In addition, you will learn what to do when your supervisor gives you a message to disseminate, what business documents you should be familiar with, and how to keep information private and secure. Learn To Handle a telephone call. more...
Advanced Administrative Support Skills
: In Administrative Assistant Skills: Understanding Basic Skills, you will learn how to handle mail and telephone calls, file information, and plan business trips. You will also learn what office equipment you should know how to use and how to maintain your office supply needs. In addition, you will learn what to do when your supervisor gives you a message to disseminate, what business documents you should be familiar with, and how to keep information private and secure. Learn To Handle a telephone call. more...Behavior Putting Your Best Foot Forward
: Are you interested in taking charge of your career? Would you like your job to be more interesting, to offer you more challenges? Today's workplace offers more opportunities than ever for administrative support professionals to assume more responsibility and be more active in office decision-making. This course will show you some ways to assess yourself to ensure you're ready to work towards a new role. It will also show you some techniques for interacting with co-workers, subordinates, and superiors. In addition, you'll see how to project self-confidence and to become the kind of person to whom people give their loyalty and trust.
: Are you interested in taking charge of your career? Would you like your job to be more interesting, to offer you more challenges? Today's workplace offers more opportunities than ever for administrative support professionals to assume more responsibility and be more active in office decision-making. This course will show you some ways to assess yourself to ensure you're ready to work towards a new role. It will also show you some techniques for interacting with co-workers, subordinates, and superiors. In addition, you'll see how to project self-confidence and to become the kind of person to whom people give their loyalty and trust.Communicating with Power and Confidence
: Do you want to be an effective and powerful communicator? Do you want to take charge, welcome responsibility and view challenge as an opportunity? In today's workplace, when administrative support professionals talk, supervisors listen. They have been empowered and given many managerial responsibilities. They can now work alongside rather than as subordinates to their managers. They no longer only proofread, make coffee, or take notes. Today they run team meetings, benchmark, make presentations to senior management, pass out their own business cards, and earn degrees. Administrative support professionals who can communicate, teach, guide, mentor, and make important decisions have a more...
: Do you want to be an effective and powerful communicator? Do you want to take charge, welcome responsibility and view challenge as an opportunity? In today's workplace, when administrative support professionals talk, supervisors listen. They have been empowered and given many managerial responsibilities. They can now work alongside rather than as subordinates to their managers. They no longer only proofread, make coffee, or take notes. Today they run team meetings, benchmark, make presentations to senior management, pass out their own business cards, and earn degrees. Administrative support professionals who can communicate, teach, guide, mentor, and make important decisions have a more...Managing Yourself and Those Around You
: Successful administrative support professionals must be good managers. This means managing their own time and energies, as well as cooperatively working with their boss and co-workers. This course teaches successful strategies for dealing with the myriad demands on the time, resources, communication skills, and organizational powers of administrative assistants.
: Successful administrative support professionals must be good managers. This means managing their own time and energies, as well as cooperatively working with their boss and co-workers. This course teaches successful strategies for dealing with the myriad demands on the time, resources, communication skills, and organizational powers of administrative assistants.Partnering with Your Boss
: You may have noticed that the traditional secretary has gone the way of the dinosaur. However, your boss may not yet have entered this new age in which administrative support professionals are working as partners with their managers and supervisors. This course will equip you to make the transition from working as a subordinate who follows orders, to partnering with your boss as an empowered and valued member of the management team. For administrative support professionals who currently work in this type of relationship with their bosses, the course contains many strategies that will make them more effective in this role.
Effective Administrative Support
: You may have noticed that the traditional secretary has gone the way of the dinosaur. However, your boss may not yet have entered this new age in which administrative support professionals are working as partners with their managers and supervisors. This course will equip you to make the transition from working as a subordinate who follows orders, to partnering with your boss as an empowered and valued member of the management team. For administrative support professionals who currently work in this type of relationship with their bosses, the course contains many strategies that will make them more effective in this role.Administrative Functions
: Administrative support professionals are the central nervous systems of an office. Their responsibilities are numerous and vital to the operation of their organization. Knowing the best ways to perform office functions will enable administrative support professional to complete their responsibilities efficiently and effectively. This course will present you with information that will help you succeed at your job. It will show you how to manage records, make business travel arrangements, and organize conferences and meetings. It will also introduce you to the automated office environment. Your career as an administrative support professional will benefit from the knowledge and skills presented in "Administrative Functions".
: Administrative support professionals are the central nervous systems of an office. Their responsibilities are numerous and vital to the operation of their organization. Knowing the best ways to perform office functions will enable administrative support professional to complete their responsibilities efficiently and effectively. This course will present you with information that will help you succeed at your job. It will show you how to manage records, make business travel arrangements, and organize conferences and meetings. It will also introduce you to the automated office environment. Your career as an administrative support professional will benefit from the knowledge and skills presented in "Administrative Functions".Advancing Your Administrative Career
: Getting a position as an administrative support professional is a great accomplishment. However, have you considered what your next move should be? This course will show you how to advance on the job by providing you with important information about having a professional image and a successful attitude. You will learn valuable leadership skills and methods for motivating others. You will gain essential problem solving skills and learn strategic guidelines for managing your career. Putting in your eight hours is one thing, but advancing your administrative career is another. You can make the most of your administrative career by searching for new challenges and opportunities to grow. This course will show you how.
: Getting a position as an administrative support professional is a great accomplishment. However, have you considered what your next move should be? This course will show you how to advance on the job by providing you with important information about having a professional image and a successful attitude. You will learn valuable leadership skills and methods for motivating others. You will gain essential problem solving skills and learn strategic guidelines for managing your career. Putting in your eight hours is one thing, but advancing your administrative career is another. You can make the most of your administrative career by searching for new challenges and opportunities to grow. This course will show you how.Getting Started--Administrative Support
: The skills needed to fulfill the requirements of today's administrative support professionals are numerous. Day-to-day, they must be flexible as they work in an ever-changing business environment. They must use interpersonal skills that help them deal effectively with clients, visitors, and other office professionals. They must also manage their time effectively to function successfully. This course takes you through the process of managing your own professional productivity. You will learn about the changing role of the administrative support professionals, the professional practices common to business offices, and the time-management skills that will help you accomplish more tasks in less time.
: The skills needed to fulfill the requirements of today's administrative support professionals are numerous. Day-to-day, they must be flexible as they work in an ever-changing business environment. They must use interpersonal skills that help them deal effectively with clients, visitors, and other office professionals. They must also manage their time effectively to function successfully. This course takes you through the process of managing your own professional productivity. You will learn about the changing role of the administrative support professionals, the professional practices common to business offices, and the time-management skills that will help you accomplish more tasks in less time.Overview to Effective Business Communication
: Calvin Coolidge said, "No one ever listened themselves out of a job." Furthermore, you could say that "No one ever communicated themselves out of a job." Understanding business communication is foundational to being an effective administrative support professional. Learn about the business communication process and techniques for effective communication such as listening effectively and sending messages. This course, Overview of Effective Business Communication, will help you to become successful in today's fast paced business world.
: Calvin Coolidge said, "No one ever listened themselves out of a job." Furthermore, you could say that "No one ever communicated themselves out of a job." Understanding business communication is foundational to being an effective administrative support professional. Learn about the business communication process and techniques for effective communication such as listening effectively and sending messages. This course, Overview of Effective Business Communication, will help you to become successful in today's fast paced business world.Using Effective Business Communication
: Someone walks into your office and tells you that the ten important packages you couriered have safely arrived in Albany, New York. Unfortunately, they were supposed to go to Albany, Georgia. This is an announcement no one wants to hear. This course is designed to help you use effective business communication as an effective administrative support professional.Learn about etiquette in the workplace, telephone communication, and written business communication. This course, Using Effective Business Communication, will provide you with tools to become a successful administrative support professional. You will learn how to disseminate information efficiently and effectively.
Business LawEssentials of Business Law
: Someone walks into your office and tells you that the ten important packages you couriered have safely arrived in Albany, New York. Unfortunately, they were supposed to go to Albany, Georgia. This is an announcement no one wants to hear. This course is designed to help you use effective business communication as an effective administrative support professional.Learn about etiquette in the workplace, telephone communication, and written business communication. This course, Using Effective Business Communication, will provide you with tools to become a successful administrative support professional. You will learn how to disseminate information efficiently and effectively.Essentials of Business Law Contract Law
: Essentials of Business Law: Contract Law offers the student an overview of contract law essentials. This program identifies the elements of contract formation, classifications of contracts, and contract strategies applying to validity and successful contract negotiations. The program also covers rules of consideration, validity, illegality, the statute of frauds, third-party rights, and breach of contract. The program details legal implications of and remedies to fraud and breach of contract. Learn To Identify the five elements of a contract. more...
: Essentials of Business Law: Contract Law offers the student an overview of contract law essentials. This program identifies the elements of contract formation, classifications of contracts, and contract strategies applying to validity and successful contract negotiations. The program also covers rules of consideration, validity, illegality, the statute of frauds, third-party rights, and breach of contract. The program details legal implications of and remedies to fraud and breach of contract. Learn To Identify the five elements of a contract. more...Essentials of Business Law Cyberlaw
: Essentials of Business Law: Cyberlaw offers the student an overview of the essentials of cyberspace, including how to conduct business in cyberspace and how to handle employment in cyberspace. The program also outlines cyberspace offenses, forms of advertising on the Internet, Internet recruiting, the use of e-money, and telecommuting. Learn To Identify four factors that make enforcing the law in cyberspace difficult. Identify the circumstances in which electronic communication can serve as more...
: Essentials of Business Law: Cyberlaw offers the student an overview of the essentials of cyberspace, including how to conduct business in cyberspace and how to handle employment in cyberspace. The program also outlines cyberspace offenses, forms of advertising on the Internet, Internet recruiting, the use of e-money, and telecommuting. Learn To Identify four factors that make enforcing the law in cyberspace difficult. Identify the circumstances in which electronic communication can serve as more...Essentials of Business Law Employment Law
: Essentials of Business Law: Employment Law offers the student an overview of employment law essentials. This program identifies the elements of agent and principal relationships, the duties of agents and principals, and ways in which agreements between these two parties are ratified. The program also identifies fair labor laws and labor and management issues, including actions that constitute wrongful discharge and a violation of employee rights. In addition, the program covers anti-discrimination legislation and defines which actions violate these laws. The program also includes ways for more...
: Essentials of Business Law: Employment Law offers the student an overview of employment law essentials. This program identifies the elements of agent and principal relationships, the duties of agents and principals, and ways in which agreements between these two parties are ratified. The program also identifies fair labor laws and labor and management issues, including actions that constitute wrongful discharge and a violation of employee rights. In addition, the program covers anti-discrimination legislation and defines which actions violate these laws. The program also includes ways for more...Essentials of Business Law Series
: The Essentials of Business Law Series includes the following courses: Essentials of Business Law: The Legal Environment Essentials of Business Law: Contract Law Essentials of Business Law: Employment Law Essentials of Business Law: Cyberlaw To review individual course descriptions, please return to the previous page and select the desired title(s).
: The Essentials of Business Law Series includes the following courses: Essentials of Business Law: The Legal Environment Essentials of Business Law: Contract Law Essentials of Business Law: Employment Law Essentials of Business Law: Cyberlaw To review individual course descriptions, please return to the previous page and select the desired title(s). Essentials of Business Law The Legal Environment
: Essentials of Business Law: The Legal Environment offers the student an overview of the information needed to identify the functions, classifications, and sources of law. The program identifies the structure of the state and federal court system, as well as trial procedures, jurisdiction issues, and alternative resolution methods. The program also details crimes and torts relating to businesses, as well as tort duties, vicarious and direct liabilities, and the elements of an effective corporate compliance program. Learn To Demonstrate an more...
Fundamentals of Business Law
: Essentials of Business Law: The Legal Environment offers the student an overview of the information needed to identify the functions, classifications, and sources of law. The program identifies the structure of the state and federal court system, as well as trial procedures, jurisdiction issues, and alternative resolution methods. The program also details crimes and torts relating to businesses, as well as tort duties, vicarious and direct liabilities, and the elements of an effective corporate compliance program. Learn To Demonstrate an more...A Manager s Introduction to Business Law
: This course introduces managers to the fundamental concepts of business law. It begins by exposing some prevalent legal misconceptions shared by management and establishes the true role that law plays in society and business. The relationship between business ethics and law is explained and how managers serve as vital role models for demonstrating ethical business practices. This course also presents the basis and structure of the U.S. legal system and introduces relevant areas of business regulation. It outlines management's legal responsibilities and presents practical strategies for researching legal resources, for supporting legal counsel, and for proactively avoiding legal complications.
: This course introduces managers to the fundamental concepts of business law. It begins by exposing some prevalent legal misconceptions shared by management and establishes the true role that law plays in society and business. The relationship between business ethics and law is explained and how managers serve as vital role models for demonstrating ethical business practices. This course also presents the basis and structure of the U.S. legal system and introduces relevant areas of business regulation. It outlines management's legal responsibilities and presents practical strategies for researching legal resources, for supporting legal counsel, and for proactively avoiding legal complications.American Business Formations in the 21st Century
: As a manager for your organization, you likely conduct business with numerous companies from different industries and of varying sizes and complexity. And just as you interact with individuals differently based upon their personalities and positions, so too, you conduct business with other companies based upon their different formations. In American business, there are four primary formations: Sole Proprietorships, Partnerships, Franchises, and more...
: As a manager for your organization, you likely conduct business with numerous companies from different industries and of varying sizes and complexity. And just as you interact with individuals differently based upon their personalities and positions, so too, you conduct business with other companies based upon their different formations. In American business, there are four primary formations: Sole Proprietorships, Partnerships, Franchises, and Contracts in Commercial Transactions
: Contracts permeate business, whether it is a sale to a customer, the hiring of a new employee, the acquisition of a new company, or countless other formal and informal business practices. This course introduces the laws, which determine whether such agreements are legally binding and enforceable by the courts. To begin, this course explains the legal requirements for contracts and their different legal classifications. In order to make effective business decisions, managers must clearly understand when they are forming an enforceable contract and when they are not. This course presents strategies for making an offer, successfully negotiating, and designing contracts that protect the more...
: Contracts permeate business, whether it is a sale to a customer, the hiring of a new employee, the acquisition of a new company, or countless other formal and informal business practices. This course introduces the laws, which determine whether such agreements are legally binding and enforceable by the courts. To begin, this course explains the legal requirements for contracts and their different legal classifications. In order to make effective business decisions, managers must clearly understand when they are forming an enforceable contract and when they are not. This course presents strategies for making an offer, successfully negotiating, and designing contracts that protect the more...Employment and Labor Law
: Management sometimes finds itself in a sensitive position involving the treatment and rights of employees. But how does management legally handle a precarious situation with employees without the legal ramifications exploding in their face? This course is an overview for management about the essentials of employment and labor law. It includes introductions to current federal laws regarding employee safety and health protection, equal opportunity, and labor management during unionization. Managers will use strategies to protect the organization from legal liability and protect the employee's civil rights in the workplace.
: Management sometimes finds itself in a sensitive position involving the treatment and rights of employees. But how does management legally handle a precarious situation with employees without the legal ramifications exploding in their face? This course is an overview for management about the essentials of employment and labor law. It includes introductions to current federal laws regarding employee safety and health protection, equal opportunity, and labor management during unionization. Managers will use strategies to protect the organization from legal liability and protect the employee's civil rights in the workplace.Intellectual Property and Proprietary Rights
: Management is often confronted with the responsibility of keeping an organization's intellectual property, such as copyrighted brands or trade secrets, confidential, while still communicating the organization's identity or ideas to internal and external customers. But how does management perform this function effectively while keeping the law on their side? This course introduces management to the essentials of intellectual property and proprietary rights. It includes introductions to current copyright, trademark, patent, and trade secret laws and presents methods for minimizing legal liabilities. By applying the information presented in this course, managers will protect their organization's intellectual property and use others' intellectual property legally.
: Management is often confronted with the responsibility of keeping an organization's intellectual property, such as copyrighted brands or trade secrets, confidential, while still communicating the organization's identity or ideas to internal and external customers. But how does management perform this function effectively while keeping the law on their side? This course introduces management to the essentials of intellectual property and proprietary rights. It includes introductions to current copyright, trademark, patent, and trade secret laws and presents methods for minimizing legal liabilities. By applying the information presented in this course, managers will protect their organization's intellectual property and use others' intellectual property legally.Lawsuits and Negotiations
: This course discusses the legal process of litigation and other out-of-court negotiations that are used to settle business disputes. In addition, this course treats the decision to sue much like other business decisions and offers criteria that management can use to perform a cost-benefit analysis. It begins by presenting proactive management strategies for discouraging damaging lawsuits and avoiding costly litigation. It examines forms of alternative dispute resolution, including negotiation, mediation, and arbitration, and the respective strengths of mediation and arbitration so that management can effectively work with legal counsel to determine when these are appropriate alternatives to more...
Client ServerClient Server Fundamentals
: This course discusses the legal process of litigation and other out-of-court negotiations that are used to settle business disputes. In addition, this course treats the decision to sue much like other business decisions and offers criteria that management can use to perform a cost-benefit analysis. It begins by presenting proactive management strategies for discouraging damaging lawsuits and avoiding costly litigation. It examines forms of alternative dispute resolution, including negotiation, mediation, and arbitration, and the respective strengths of mediation and arbitration so that management can effectively work with legal counsel to determine when these are appropriate alternatives to more...Systems Analysis Using Client Server Model Part 1 Client Server Env
: This is the first course in a three part series that presents the students with instruction in the subject of fundamental client server concepts. This course will cover client server computing fundamentals, client server environment, development in the client server environment, and migrating to client server environment. Learn To: o Identify factors responsible for changes in the business environment. o Identify reasons for the evolution of Client Server computing. o Identify characteristics of a relational database management system (more...
: This is the first course in a three part series that presents the students with instruction in the subject of fundamental client server concepts. This course will cover client server computing fundamentals, client server environment, development in the client server environment, and migrating to client server environment. Learn To: o Identify factors responsible for changes in the business environment. o Identify reasons for the evolution of Client Server computing. o Identify characteristics of a relational database management system (Systems Analysis Using Client Server Model Part 2 Object Tech
: This is the second course in a three part series that students will learn how to plan for client server analysis and design using object technology. This course will cover an introduction to client server analysis and design, an introduction to object technology, how to use object technology in client server analysis, and how to use object technology in client server design. Learn To: o Identify characteristics of the Enterprise Model of information management. o Identify reasons for downsizing in business process restructuring. o Identify reasons for the popularity more...
: This is the second course in a three part series that students will learn how to plan for client server analysis and design using object technology. This course will cover an introduction to client server analysis and design, an introduction to object technology, how to use object technology in client server analysis, and how to use object technology in client server design. Learn To: o Identify characteristics of the Enterprise Model of information management. o Identify reasons for downsizing in business process restructuring. o Identify reasons for the popularity more...Systems Analysis Using Client Server Model Part 3 Client Server Design
: This is the final course in a three part series that deals with the design of the client server system. Students will learn server design, distributed data processing, client design, and testing and performance monitoring. Learn To: o Match types of database management systems (DBMSs) with their features. o Match relational database management system (RDBMS) components with their functions. o Identify characteristics of indexes. o Identify advantages of implementing distributed data processing in a more...
Workflow Management
: This is the final course in a three part series that deals with the design of the client server system. Students will learn server design, distributed data processing, client design, and testing and performance monitoring. Learn To: o Match types of database management systems (DBMSs) with their features. o Match relational database management system (RDBMS) components with their functions. o Identify characteristics of indexes. o Identify advantages of implementing distributed data processing in a more...LAN WAN Integration
: This course will cover vendor-independent issues relating to the integration of key networking technologies. LAN/WAN Integration is designed to explain internetworking between LANs, as well as LANs with WANs. Students will learn about networking services, protocols, architectures and technologies, and will provide new insight into the methods of integrating LANs with WANs. Additionally, this course will cover connectivity hardware devices such as bridges, routers, and switches. Learn To Match types of standard network topologies with their features. more...
: This course will cover vendor-independent issues relating to the integration of key networking technologies. LAN/WAN Integration is designed to explain internetworking between LANs, as well as LANs with WANs. Students will learn about networking services, protocols, architectures and technologies, and will provide new insight into the methods of integrating LANs with WANs. Additionally, this course will cover connectivity hardware devices such as bridges, routers, and switches. Learn To Match types of standard network topologies with their features. more...Workflow Mgmt Part 1 Process Mapping Automation
: This is the first course in a two part series that deals with transferring data, managing replication services, and maintaining high availability. This course will cover business process and workflow, process mapping techniques and tools, and workflow automation. Learn To: o Identify the characteristics of a business process. o Identify advantages of business process thinking. o Match parts of a business process with their features. o Identify characteristics of process mapping. o Identify the uses of process mapping. o Identify functions of process mapping tools. o Identify more...
: This is the first course in a two part series that deals with transferring data, managing replication services, and maintaining high availability. This course will cover business process and workflow, process mapping techniques and tools, and workflow automation. Learn To: o Identify the characteristics of a business process. o Identify advantages of business process thinking. o Match parts of a business process with their features. o Identify characteristics of process mapping. o Identify the uses of process mapping. o Identify functions of process mapping tools. o Identify more...Workflow Mgmt Part 2 Workflow Products
: This is the second course in a two part series that teaches students how to deal with key vendor workflow products. This course will cover an introduction to workflow products, key vendor strategies and GroupWare. Learn To: o Match workflow architecture structural layers with their features. o Identify the characteristics of role definition in a workflow architecture. o Match types of workflow routing with their features. o Identify the main characteristics of the Lotus Development more...
CommunicationAnger Management in the Workplace
: This is the second course in a two part series that teaches students how to deal with key vendor workflow products. This course will cover an introduction to workflow products, key vendor strategies and GroupWare. Learn To: o Match workflow architecture structural layers with their features. o Identify the characteristics of role definition in a workflow architecture. o Match types of workflow routing with their features. o Identify the main characteristics of the Lotus Development more...Experiencing Anger
: Like most people, you have probably gotten angry while at work. A disagreement with a co-worker or manager during a business meeting could make you lose your temper. By taking this course, you will learn why people become angry and recognize how you express your own anger. You will also learn simple techniques to minimize angry emotions, thoughts, and behaviors. Since you may have to deal with other people's anger at work, you will also learn what to do when you encounter angry people.
: Like most people, you have probably gotten angry while at work. A disagreement with a co-worker or manager during a business meeting could make you lose your temper. By taking this course, you will learn why people become angry and recognize how you express your own anger. You will also learn simple techniques to minimize angry emotions, thoughts, and behaviors. Since you may have to deal with other people's anger at work, you will also learn what to do when you encounter angry people.Managing Your Anger
: You're angry and you want to let everyone know it. But, is this really a good idea? What will your co-workers or your supervisor think of your outburst? Is there something that you could do to control your anger? This course will help you manage your anger so that you will be less angry and will be able to channel your energy into more constructive activities. You will learn the three stages of managing your anger and techniques that will be useful for preventing your anger from getting out of control. This series provides techniques that a motivated person can use to deal with manageable anger. These techniques do not replace counseling or other professional assistance where such attention is appropriate.
Building Improved Work Relationships
: You're angry and you want to let everyone know it. But, is this really a good idea? What will your co-workers or your supervisor think of your outburst? Is there something that you could do to control your anger? This course will help you manage your anger so that you will be less angry and will be able to channel your energy into more constructive activities. You will learn the three stages of managing your anger and techniques that will be useful for preventing your anger from getting out of control. This series provides techniques that a motivated person can use to deal with manageable anger. These techniques do not replace counseling or other professional assistance where such attention is appropriate.Effective Intercultural Relationships
: In a shrinking world, businesses operate across borders, whether they are borders between neighborhoods or borders between countries. All of these bordered areas, large and small, represent differing cultures. Whether comfortable or abroad, chances are, your business deals with people of varying cultures on a daily basis. In today's expansive work environment, employees, co-workers, customers, vendors, and business partners can all have a different cultural background from yours. The most obvious cultural differences you encounter are language and dress. But there are a multitude of subtler ways in which people from different cultures vary in their behavior. If you don't understand the more...
: In a shrinking world, businesses operate across borders, whether they are borders between neighborhoods or borders between countries. All of these bordered areas, large and small, represent differing cultures. Whether comfortable or abroad, chances are, your business deals with people of varying cultures on a daily basis. In today's expansive work environment, employees, co-workers, customers, vendors, and business partners can all have a different cultural background from yours. The most obvious cultural differences you encounter are language and dress. But there are a multitude of subtler ways in which people from different cultures vary in their behavior. If you don't understand the more...Effective Interfunctional Relationships
: Whom did you talk with at work this week? To accomplish your goals in today's workplace, you not only have to interact with personnel in other departments, you often have to coordinate or even rely on them. Tasks are fluid and flow across functional boundaries. The products or services your company offers require a cooperative effort to produce. But by nature, most companies are structured territorially. Every department head and manager has his or her own troops on call and a personal domain to defend. Protecting your turf may be instinctual, but it's also counterproductive. By not cooperating openly with other sections or departments, you not only interfere with their ability to more...
: Whom did you talk with at work this week? To accomplish your goals in today's workplace, you not only have to interact with personnel in other departments, you often have to coordinate or even rely on them. Tasks are fluid and flow across functional boundaries. The products or services your company offers require a cooperative effort to produce. But by nature, most companies are structured territorially. Every department head and manager has his or her own troops on call and a personal domain to defend. Protecting your turf may be instinctual, but it's also counterproductive. By not cooperating openly with other sections or departments, you not only interfere with their ability to more...Effective Intergender Relationships
: Guess what. Men and women are different. Socially, the differences offer an attractive mystique. But in professional situations and in the workplace, the significant differences in male and female communication styles can cause problems. There is no denying that women and men vary significantly in their verbal inflections and tone, their body language, and how they listen to others. They pick up on different cues in conversations, and often the meaning they interpret is not the message the speaker intends. It's almost as if the two genders speak different dialects. And, in fact, that's nearly the case. Communication confusion and breakdown between men and women at work can lead to more...
: Guess what. Men and women are different. Socially, the differences offer an attractive mystique. But in professional situations and in the workplace, the significant differences in male and female communication styles can cause problems. There is no denying that women and men vary significantly in their verbal inflections and tone, their body language, and how they listen to others. They pick up on different cues in conversations, and often the meaning they interpret is not the message the speaker intends. It's almost as if the two genders speak different dialects. And, in fact, that's nearly the case. Communication confusion and breakdown between men and women at work can lead to more...Effective Relationships with Business Partners
: You have three options when you want to extend your base of business resources: Expand your company, acquire another company, or partner with a complimentary company. In many instances, partnering is the most advantageous choice. Creating an alliance confers the same kind of benefits as an acquisition--but with fewer risks and better definition. The key to creating a successful partnership lies in the ways in which you define the relationship with your partner. The more explicit the definitions, the more productive the alliance. Recent research indicates that the most successful business partnerships are built on openness, trust, and more...
: You have three options when you want to extend your base of business resources: Expand your company, acquire another company, or partner with a complimentary company. In many instances, partnering is the most advantageous choice. Creating an alliance confers the same kind of benefits as an acquisition--but with fewer risks and better definition. The key to creating a successful partnership lies in the ways in which you define the relationship with your partner. The more explicit the definitions, the more productive the alliance. Recent research indicates that the most successful business partnerships are built on openness, trust, and more...Effective Relationships with Customers
: It's time to disregard that old deferential model of short-term customer relations you're using. Why not replace it with a selection of long-term relational skills that work for you in the marketplace? Take control by picking the best customers and developing equal, trusting partnerships with them. When you limit your investment in your customer relationships, you also limit your growth potential. Developing strong, respectful relationships with your customers is a win-win situation. This course introduces the ingredients for creating and maintaining more effective and productive relationships with your customers and explains why these elements can generate better outcomes than more...
Business Etiquette
: It's time to disregard that old deferential model of short-term customer relations you're using. Why not replace it with a selection of long-term relational skills that work for you in the marketplace? Take control by picking the best customers and developing equal, trusting partnerships with them. When you limit your investment in your customer relationships, you also limit your growth potential. Developing strong, respectful relationships with your customers is a win-win situation. This course introduces the ingredients for creating and maintaining more effective and productive relationships with your customers and explains why these elements can generate better outcomes than more...Business Etiquette Business Functions Travel
: Business Etiquette: Business Functions and Travel offers the student an overview of etiquette guidelines for business functions and meals. The program details how to dine with proper manners and use formal table settings appropriately. In addition, the program teaches the learner how to be a courteous traveler and prepare for international business trips. Learn To Match the types of cocktail functions with the characteristics that describe them. Identify guidelines you should follow at trade shows more...
: Business Etiquette: Business Functions and Travel offers the student an overview of etiquette guidelines for business functions and meals. The program details how to dine with proper manners and use formal table settings appropriately. In addition, the program teaches the learner how to be a courteous traveler and prepare for international business trips. Learn To Match the types of cocktail functions with the characteristics that describe them. Identify guidelines you should follow at trade shows more...Business Etiquette Communicating in Today s Workplace
: Business Etiquette: Communicating in Today's Workplace offers the student an overview of how to use etiquette in daily communications and practice etiquette in meetings. The program details how to introduce people and become a good conversationalist. In addition, the program teaches the learner how to apply courtesy in telephone, e-mail, and written communications. Learn To Given a set of guidelines, introduce someone correctly. Identify the guidelines more...
: Business Etiquette: Communicating in Today's Workplace offers the student an overview of how to use etiquette in daily communications and practice etiquette in meetings. The program details how to introduce people and become a good conversationalist. In addition, the program teaches the learner how to apply courtesy in telephone, e-mail, and written communications. Learn To Given a set of guidelines, introduce someone correctly. Identify the guidelines more...Business Etiquette for Supervisors
: Some supervisors seem to be able to energize their employees to give their best efforts. Other supervisors have to engage in a battle of wills to accomplish the simplest tasks. What's the difference? According to a 19th-century management thinker, a supervisor: "has the power to make employees happy or unhappy; and to make their jobs a pleasure or a burden. A supervisor's power lies in words and looks, things so intangible they are impossible to measure." In other words, supervisors increase their own effectiveness as well as the effectiveness of their subordinates simply by the way they conduct everyday tasks. In short, they do it by applying more...
: Some supervisors seem to be able to energize their employees to give their best efforts. Other supervisors have to engage in a battle of wills to accomplish the simplest tasks. What's the difference? According to a 19th-century management thinker, a supervisor: "has the power to make employees happy or unhappy; and to make their jobs a pleasure or a burden. A supervisor's power lies in words and looks, things so intangible they are impossible to measure." In other words, supervisors increase their own effectiveness as well as the effectiveness of their subordinates simply by the way they conduct everyday tasks. In short, they do it by applying more...Business Etiquette Office Protocol
: Business Etiquette: Office Protocol offers students an overview of how to build relationships and conduct themselves professionally. The program details how to create a professional appearance, develop positive relationships with co-workers, and practice cubicle and office etiquette. In addition, the program teaches learners the appropriate use of the Internet at work, as well as how to handle ethical dilemmas and personal issues. Learn To Identify the guidelines for developing a professional appearance. more...
: Business Etiquette: Office Protocol offers students an overview of how to build relationships and conduct themselves professionally. The program details how to create a professional appearance, develop positive relationships with co-workers, and practice cubicle and office etiquette. In addition, the program teaches learners the appropriate use of the Internet at work, as well as how to handle ethical dilemmas and personal issues. Learn To Identify the guidelines for developing a professional appearance. more...Business Etiquette Series
: The Business Etiquette Series includes the following courses: Business Etiquette: Office Protocol Business Etiquette: Communicating in Today a a s Workplace Business Etiquette: Business Functions and Travel To review individual course descriptions, please return to the previous page and select the desired title(s).
: The Business Etiquette Series includes the following courses: Business Etiquette: Office Protocol Business Etiquette: Communicating in Today a a s Workplace Business Etiquette: Business Functions and Travel To review individual course descriptions, please return to the previous page and select the desired title(s). Communication Business Etiquette
: How's it going? Is this an appropriate greeting in today's corporate workplace? How about telephone use? Is it always necessary to return phone calls? If so, how soon should you do it? Is e-mail the method of choice for communicating all your ideas, or is another way better? How important is your tone of voice when dealing with a customer? All these questions are a matter of etiquette. How you communicate--in person, over the phone, electronically, and with customers--has a direct effect on how people treat you, on whether you sell your idea or product, and on how quickly you advance in your career. In this course, you'll learn the subtleties of communication etiquette in the world of business.
: How's it going? Is this an appropriate greeting in today's corporate workplace? How about telephone use? Is it always necessary to return phone calls? If so, how soon should you do it? Is e-mail the method of choice for communicating all your ideas, or is another way better? How important is your tone of voice when dealing with a customer? All these questions are a matter of etiquette. How you communicate--in person, over the phone, electronically, and with customers--has a direct effect on how people treat you, on whether you sell your idea or product, and on how quickly you advance in your career. In this course, you'll learn the subtleties of communication etiquette in the world of business.Etiquette at the Business Meeting
: Sleep not when others speak, sit not when others stand, speak not when you should hold your peace, walk not on when others stop. Was George Washington referring to the etiquette required at the business meeting? Indeed, such meetings have their own set of rules. Did you know that it's acceptable to use the telephone to invite people to a small, informal meeting but that written invitations are considered proper for all formal meetings? Did you realize that at a business lunch, small talk should be reserved for the period before the food has been ordered? Such is the nature of etiquette at the business meeting. In this course, you'll learn more...
: Sleep not when others speak, sit not when others stand, speak not when you should hold your peace, walk not on when others stop. Was George Washington referring to the etiquette required at the business meeting? Indeed, such meetings have their own set of rules. Did you know that it's acceptable to use the telephone to invite people to a small, informal meeting but that written invitations are considered proper for all formal meetings? Did you realize that at a business lunch, small talk should be reserved for the period before the food has been ordered? Such is the nature of etiquette at the business meeting. In this course, you'll learn more...Standard Business Etiquette
: The rules of proper business etiquette are changing. In many corporations, middle management and the concept of seniority are being replaced by a flat organizational structure and intense competition. Such an environment makes the need for appropriate behavior especially crucial, particularly if you're looking to advance your career. How do you maintain your private "space" when you sit in one of a dozen cubicles? How should you address your peers and superiors, and what's the proper attire for today's corporate culture? In this course, you'll learn how to conduct yourself in the standard business environment with poise and confidence.
Business Grammar Essentials
: The rules of proper business etiquette are changing. In many corporations, middle management and the concept of seniority are being replaced by a flat organizational structure and intense competition. Such an environment makes the need for appropriate behavior especially crucial, particularly if you're looking to advance your career. How do you maintain your private "space" when you sit in one of a dozen cubicles? How should you address your peers and superiors, and what's the proper attire for today's corporate culture? In this course, you'll learn how to conduct yourself in the standard business environment with poise and confidence.Foundations of Grammar
: When do you use "your" or "you're"? "Me" or "myself"? Is "good" an adverb or an adjective? Understanding how to use various types of words is a building block of good writing. To be a good writer, you must have a thorough understanding of the basic parts of speech that identify and classify types of words. Then, you must be capable of applying the necessary guidelines for more complex uses of various word types. In this course, you'll complete a comprehensive study on using words correctly. You'll study everything from pronouns to possessives, and you'll discover how to avoid the most common usage errors. When you've finished the course, you'll have the necessary building blocks to develop your skill as a top-notch writer.
: When do you use "your" or "you're"? "Me" or "myself"? Is "good" an adverb or an adjective? Understanding how to use various types of words is a building block of good writing. To be a good writer, you must have a thorough understanding of the basic parts of speech that identify and classify types of words. Then, you must be capable of applying the necessary guidelines for more complex uses of various word types. In this course, you'll complete a comprehensive study on using words correctly. You'll study everything from pronouns to possessives, and you'll discover how to avoid the most common usage errors. When you've finished the course, you'll have the necessary building blocks to develop your skill as a top-notch writer.Punctuating with Skill
: Should you use a comma or a semicolon? Does the punctuation go inside or outside of the quotation mark? What's the difference between the parentheses and brackets, the hyphen and the dash? Knowing the answers to these questions will ensure that you're using punctuation correctly and to your greatest advantage. In this course, you'll review the standard rules and guidelines for using punctuation appropriately. You'll also be given the most current information on some of those pesky rules that seem to be constantly changing. In today's world of fast-paced electronic communication, it's more important than ever to get your meaning across quickly and cleanly. A well-punctuated sentence does just that.
: Should you use a comma or a semicolon? Does the punctuation go inside or outside of the quotation mark? What's the difference between the parentheses and brackets, the hyphen and the dash? Knowing the answers to these questions will ensure that you're using punctuation correctly and to your greatest advantage. In this course, you'll review the standard rules and guidelines for using punctuation appropriately. You'll also be given the most current information on some of those pesky rules that seem to be constantly changing. In today's world of fast-paced electronic communication, it's more important than ever to get your meaning across quickly and cleanly. A well-punctuated sentence does just that.Sentence Construction
: Writing sentences is a basic skill. But this "basic" skill seems to cause a lot of problems. Meanings are misinterpreted. Sentences run on and on, leaving the reader lost and confused. Poor word choice and organization make the writer look confused, sounding unintelligible and fuzzy. You're not alone if you're thinking, "That's how I write " In the course, "Sentence Construction," you'll review basic sentence construction, including subjects, predicates, phrases, and clauses. Then, you'll discover how to eliminate the three most common sentence-writing errors--things you're probably doing right now and don't more...
: Writing sentences is a basic skill. But this "basic" skill seems to cause a lot of problems. Meanings are misinterpreted. Sentences run on and on, leaving the reader lost and confused. Poor word choice and organization make the writer look confused, sounding unintelligible and fuzzy. You're not alone if you're thinking, "That's how I write " In the course, "Sentence Construction," you'll review basic sentence construction, including subjects, predicates, phrases, and clauses. Then, you'll discover how to eliminate the three most common sentence-writing errors--things you're probably doing right now and don't more...Understanding Writing Mechanics
: One of the biggest challenges in writing is to feel confident about appropriately applying the mechanics of writing. How do you know what should or shouldn't be capitalized? When is it appropriate to abbreviate words, names, places, and business terms? How do you know when to spell out a number or when to use a figure? How can you get past those troublesome words that are commonly misspelled? This course gives you the answers. You'll explore the rules of capitalization and abbreviations. You'll learn some of the special situations that influence how numbers are used, and you'll get tips and techniques to make spelling troublesome words easier. Your creativity will be enhanced when you're confident about writing mechanics.
Business Interpersonal Communication Skills
: One of the biggest challenges in writing is to feel confident about appropriately applying the mechanics of writing. How do you know what should or shouldn't be capitalized? When is it appropriate to abbreviate words, names, places, and business terms? How do you know when to spell out a number or when to use a figure? How can you get past those troublesome words that are commonly misspelled? This course gives you the answers. You'll explore the rules of capitalization and abbreviations. You'll learn some of the special situations that influence how numbers are used, and you'll get tips and techniques to make spelling troublesome words easier. Your creativity will be enhanced when you're confident about writing mechanics.Advanced Business Communication - Business Writing for Results
: In the Advanced Business Communication: Business Writing for Results course, students will learn about writing reports, proposals, and case reports with the audience in mind. Students will cover how to effectively use visual support, including tables, graphs, drawings, and diagrams. In addition, students will learn about planning, preparing, and delivering business presentations and speeches.
: In the Advanced Business Communication: Business Writing for Results course, students will learn about writing reports, proposals, and case reports with the audience in mind. Students will cover how to effectively use visual support, including tables, graphs, drawings, and diagrams. In addition, students will learn about planning, preparing, and delivering business presentations and speeches.Advanced Business Communication - Effective Business Communication
: The Advanced Business Communications: Effective Business Communication course focuses on effective messages in letters and memos, intercultural communication, and communication with the media, and crisis communication. Students will cover the guidelines for writing effective messages. Students will learn about effective intercultural communication, how to deal with cultural diversity, communicating through the media, the effective handling of press releases, press conferences, and media interviews. In addition, students will learn about the effective management and communication in times of organizational crises.
: The Advanced Business Communications: Effective Business Communication course focuses on effective messages in letters and memos, intercultural communication, and communication with the media, and crisis communication. Students will cover the guidelines for writing effective messages. Students will learn about effective intercultural communication, how to deal with cultural diversity, communicating through the media, the effective handling of press releases, press conferences, and media interviews. In addition, students will learn about the effective management and communication in times of organizational crises.Advanced Business Communication - Enhanced Business Communication
: In the Advanced Business Communication: Guidelines for Effective Communication, you will be introduced to the world of business communication in general and to areas that are fundamental to effective business communication today. You will learn about typical barriers to effective communication and guidelines for overcoming them. You will also learn about steps in the communication process, uses of information technology, managing, planning, and conducting executive-level meetings. In addition, you will learn about giving guidelines for creating audienced-centred messages, and about the use of transitions..
: In the Advanced Business Communication: Guidelines for Effective Communication, you will be introduced to the world of business communication in general and to areas that are fundamental to effective business communication today. You will learn about typical barriers to effective communication and guidelines for overcoming them. You will also learn about steps in the communication process, uses of information technology, managing, planning, and conducting executive-level meetings. In addition, you will learn about giving guidelines for creating audienced-centred messages, and about the use of transitions..Communicating for Contacts
: Although the old adage, "It's not what you know but who you know that counts" is not a firm basis on which to build your career, it is true that your ability to build relationships with influential people both inside and outside of your company has definite benefits. You know the importance of creating a good impression and raising your profile with those who can have a positive impact on your future success with the company, but how exactly do you go about achieving this? Not surprisingly, appropriate communication plays a large part. In this course, you will learn how to improve your skills as an interesting and interested conversationalist and how to overcome the inherent shyness that many more...
: Although the old adage, "It's not what you know but who you know that counts" is not a firm basis on which to build your career, it is true that your ability to build relationships with influential people both inside and outside of your company has definite benefits. You know the importance of creating a good impression and raising your profile with those who can have a positive impact on your future success with the company, but how exactly do you go about achieving this? Not surprisingly, appropriate communication plays a large part. In this course, you will learn how to improve your skills as an interesting and interested conversationalist and how to overcome the inherent shyness that many more...Communicating for Results
: For many people, success in the workplace depends on their abilities to influence others to take a particular course of action. This course gives a practical demonstration of how to communicate for best results in three common, but sometimes difficult, situations. Firstly, you will learn the communication skills required to ensure the collaboration and cooperation of your colleagues and peers when you are working as a member or as a leader of a project team. Whether you want help with a particular task, or need someone else to undertake the task on your behalf, this course will show you how to approach those capable of giving you what you need. Secondly, this course will outline the communication more...
: For many people, success in the workplace depends on their abilities to influence others to take a particular course of action. This course gives a practical demonstration of how to communicate for best results in three common, but sometimes difficult, situations. Firstly, you will learn the communication skills required to ensure the collaboration and cooperation of your colleagues and peers when you are working as a member or as a leader of a project team. Whether you want help with a particular task, or need someone else to undertake the task on your behalf, this course will show you how to approach those capable of giving you what you need. Secondly, this course will outline the communication more...Effective Telephone Techniques
: This course provides the learner with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology when using voicemail, speakerphones, cellular phones, and conference calls.
: This course provides the learner with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology when using voicemail, speakerphones, cellular phones, and conference calls.Leadership Communication Skills
: In this course, you will learn what the requirements of leadership are, how to communicate your suitability for the role, and how to communicate with those you lead. Leadership is not the same as management. Unlike management, leadership does not require formal recognition of authority. However, it does place other requirements on the person assuming the leadership role. Before people will follow, they need to be reassured that their leader is deserving of both their trust and their confidence. Good relationships are paramount, and communication is the prime tool for building those relationships. Once you have been accepted as the leader, good communication will ensure that objectives are agreed upon, understood, and achieved.
: In this course, you will learn what the requirements of leadership are, how to communicate your suitability for the role, and how to communicate with those you lead. Leadership is not the same as management. Unlike management, leadership does not require formal recognition of authority. However, it does place other requirements on the person assuming the leadership role. Before people will follow, they need to be reassured that their leader is deserving of both their trust and their confidence. Good relationships are paramount, and communication is the prime tool for building those relationships. Once you have been accepted as the leader, good communication will ensure that objectives are agreed upon, understood, and achieved.Making Telephone Calls Count
: Whether you handle one call a day, or dozens, you have the power to make every call count. Is the service you deliver to your customers over the telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer talks. You listen. But how well do you listen on the telephone? Are you missing key opportunities to address the caller's needs? Does the caller feel like she has really been "heard" and understood? By fine-tuning your listening skills, you'll be able to deliver truly superior customer service. Different more...
: Whether you handle one call a day, or dozens, you have the power to make every call count. Is the service you deliver to your customers over the telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer talks. You listen. But how well do you listen on the telephone? Are you missing key opportunities to address the caller's needs? Does the caller feel like she has really been "heard" and understood? By fine-tuning your listening skills, you'll be able to deliver truly superior customer service. Different more...Organizational Communication - Communicating in the Workplace
: Organizational Communication: Communicating in the Workplace is designed to help students understand how communication flows within an organization, how networks develop, and what roles individuals fulfill in an organization. The program also gives students guidelines for applying technology to organizational communication. By applying the guidelines, students will be able to communicate effectively using technology.
: Organizational Communication: Communicating in the Workplace is designed to help students understand how communication flows within an organization, how networks develop, and what roles individuals fulfill in an organization. The program also gives students guidelines for applying technology to organizational communication. By applying the guidelines, students will be able to communicate effectively using technology.Organizational Communication - Managing Communication
: Organizational Communication: Managing Communication is designed to help students understand innovation and change, how environmental context affects communication, and how power and politics affect an organization. The program gives students guidelines for managing change, stress, conflict, and for empowering individuals. By applying the guidelines, students will be able to communicate effectively in the different environmental contexts and situations. .
: Organizational Communication: Managing Communication is designed to help students understand innovation and change, how environmental context affects communication, and how power and politics affect an organization. The program gives students guidelines for managing change, stress, conflict, and for empowering individuals. By applying the guidelines, students will be able to communicate effectively in the different environmental contexts and situations. .Organizational Communication - The Fundamentals
: Organizational Communication: The Fundamentals gives the student a background in communication terms and organization basics. The program also gives the student guidelines for communicating effectively and motivating employees, as well as methods for overcoming barriers to organizational communication. By applying the provided guidelines, the student will be able to communicate effectively, recognize appropriate situations for motivational methods, and develop leadership habits..
: Organizational Communication: The Fundamentals gives the student a background in communication terms and organization basics. The program also gives the student guidelines for communicating effectively and motivating employees, as well as methods for overcoming barriers to organizational communication. By applying the provided guidelines, the student will be able to communicate effectively, recognize appropriate situations for motivational methods, and develop leadership habits..Resolving Conflict with Communication Skills
: Although, through the use of good communication skills, conflict in the workplace can be minimized, it can't be eradicated entirely. On the occasions when disharmony inevitably arises, there is a need for a different set of communication skills--those of negotiation, mediation, or arbitration. This course will give you an understanding of the various causes and outcomes of conflict, together with a practical demonstration of the styles and communication involved in the negotiated resolution of one to one conflict. You will also learn how to act as a third party mediator or arbitrator in situations where the parties concerned seem unable to resolve the dispute unaided.
: Although, through the use of good communication skills, conflict in the workplace can be minimized, it can't be eradicated entirely. On the occasions when disharmony inevitably arises, there is a need for a different set of communication skills--those of negotiation, mediation, or arbitration. This course will give you an understanding of the various causes and outcomes of conflict, together with a practical demonstration of the styles and communication involved in the negotiated resolution of one to one conflict. You will also learn how to act as a third party mediator or arbitrator in situations where the parties concerned seem unable to resolve the dispute unaided.The Mechanics of Communicating Effectively
: Your voice, your ability to listen, and your body language are your three vital communication tools. However, because they are given at birth they are often taken totally for granted. People mistakenly believe that because these tools are in constant daily use that they are already the best they can be. However it is possible to improve the quality of these communication essentials, and this course sets out to help you do just that. The effectiveness of your communication depends more on how you sound than the words you use. You may have something important to say and have the right words and phrases to get your point across but if your voice doesn't do it justice, your message more...
: Your voice, your ability to listen, and your body language are your three vital communication tools. However, because they are given at birth they are often taken totally for granted. People mistakenly believe that because these tools are in constant daily use that they are already the best they can be. However it is possible to improve the quality of these communication essentials, and this course sets out to help you do just that. The effectiveness of your communication depends more on how you sound than the words you use. You may have something important to say and have the right words and phrases to get your point across but if your voice doesn't do it justice, your message more...The Process of Interpersonal Communication
: It is almost impossible to be productive in today's business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of a high proportion of the errors, misunderstandings, and conflicts that occur in the workplace. This course is designed to give you an understanding of the prime causes of poor communication, and, more importantly, the skills required to minimize their impact.
: It is almost impossible to be productive in today's business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of a high proportion of the errors, misunderstandings, and conflicts that occur in the workplace. This course is designed to give you an understanding of the prime causes of poor communication, and, more importantly, the skills required to minimize their impact.Workplace Communication Skills
: Poor communication is often blamed for discord, errors, and misunderstandings in the workplace. In fact, and more correctly, poor communication of intent causes these problems. They occur when people are unwilling to say exactly what they mean, or what they want. They also occur when there is a reluctance or an inability to get clarification of another person's intent. These situations can be avoided by using certain communication techniques to establish intent, both other people's intent, and your own. This course covers the three prime strategies that will enable you to do this. By speaking assertively, you can make your intentions clear, and in this course you will have the opportunity to more...
Business Writing
: Poor communication is often blamed for discord, errors, and misunderstandings in the workplace. In fact, and more correctly, poor communication of intent causes these problems. They occur when people are unwilling to say exactly what they mean, or what they want. They also occur when there is a reluctance or an inability to get clarification of another person's intent. These situations can be avoided by using certain communication techniques to establish intent, both other people's intent, and your own. This course covers the three prime strategies that will enable you to do this. By speaking assertively, you can make your intentions clear, and in this course you will have the opportunity to more...Business Writing Series
: The Business Writing Series includes the following courses: Business Writing: The Fundamentals Business Writing: Writing Effective Proposals To review individual course descriptions, please return to the previous page and select the desired title(s).
: The Business Writing Series includes the following courses: Business Writing: The Fundamentals Business Writing: Writing Effective Proposals To review individual course descriptions, please return to the previous page and select the desired title(s). Business Writing The Fundamentals
: Professionals are required to communicate effectively and in a meaningful way with coworkers and clients. The Business Writing series will provide professionals with the skills necessary to write effectively in the business environment. Business considerations such as, tone, paragraph structure, writing positive and negative messages effectively and proposal writing are key topics covered in this series. Learn To To identify guidelines for writing effectively. To identify guidelines for planning a document. To identify guidelines for using an outline more...
: Professionals are required to communicate effectively and in a meaningful way with coworkers and clients. The Business Writing series will provide professionals with the skills necessary to write effectively in the business environment. Business considerations such as, tone, paragraph structure, writing positive and negative messages effectively and proposal writing are key topics covered in this series. Learn To To identify guidelines for writing effectively. To identify guidelines for planning a document. To identify guidelines for using an outline more...Business Writing Writing Effective Proposals
: Professionals are required to communicate effectively and in a meaningful way with coworkers and clients. The Business Writing series will provide professionals with the skills necessary to write effectively in the business environment. Business considerations such as, tone, paragraph structure, writing positive and negative messages effectively and proposal writing are key topics covered in this series. Learn To To match types of proposals with their features To identify criteria used for evaluating a proposal. To identify guidelines for more...
Business Writing Essentials
: Professionals are required to communicate effectively and in a meaningful way with coworkers and clients. The Business Writing series will provide professionals with the skills necessary to write effectively in the business environment. Business considerations such as, tone, paragraph structure, writing positive and negative messages effectively and proposal writing are key topics covered in this series. Learn To To match types of proposals with their features To identify criteria used for evaluating a proposal. To identify guidelines for more...Avoiding Errors in Usage and Punctuation
: Have you ever received an e-mail so poorly worded that you hit the delete button before you even finished reading the message? Have you ever opened a letter so confusing that you couldn't understand what the author was trying to say? If so, you understand the frustration of receiving a badly written message. Are you afraid that you might have sent messages that have been discarded or misunderstood for similar reasons? If so, this course will help you to improve your basic usage and punctuation skills so that your messages are read and understood.
: Have you ever received an e-mail so poorly worded that you hit the delete button before you even finished reading the message? Have you ever opened a letter so confusing that you couldn't understand what the author was trying to say? If so, you understand the frustration of receiving a badly written message. Are you afraid that you might have sent messages that have been discarded or misunderstood for similar reasons? If so, this course will help you to improve your basic usage and punctuation skills so that your messages are read and understood.Avoiding Grammatical Errors in Business Writing
: Grammar: the very word strikes terror into the hearts of learners everywhere. For many people, it recalls the most difficult or most boring classes they can remember from childhood. Yet using correct grammar is one of the key skills for any business writer. Poor grammar skills interfere with communicating a clear message; moreover, they may suggest that the writer is careless and perhaps unprofessional. In this course, you will learn to recognize and repair the most common grammatical errors in sentence construction. Using correct grammar will help you to convey your information accurately and to represent yourself and your company as articulate and professional.
: Grammar: the very word strikes terror into the hearts of learners everywhere. For many people, it recalls the most difficult or most boring classes they can remember from childhood. Yet using correct grammar is one of the key skills for any business writer. Poor grammar skills interfere with communicating a clear message; moreover, they may suggest that the writer is careless and perhaps unprofessional. In this course, you will learn to recognize and repair the most common grammatical errors in sentence construction. Using correct grammar will help you to convey your information accurately and to represent yourself and your company as articulate and professional.Crisp Composition
: When you send off business documents that you have written, what do you think the recipients--your readers--hope for? Do they want to plow through long-winded documents that never get to the point? Do they want to waste time puzzling out what your convoluted sentences mean? Do they want to send back numerous requests for clarification? Do they want to pull out an unabridged dictionary just to understand your document?Of course not.Your readers hope that you will work hard to write clearly and concisely. If you do so, your readers can spend their time considering what you have to say, not wondering what you really mean.If you're concerned that your writing does not meet the needs of your readers for more...
: When you send off business documents that you have written, what do you think the recipients--your readers--hope for? Do they want to plow through long-winded documents that never get to the point? Do they want to waste time puzzling out what your convoluted sentences mean? Do they want to send back numerous requests for clarification? Do they want to pull out an unabridged dictionary just to understand your document?Of course not.Your readers hope that you will work hard to write clearly and concisely. If you do so, your readers can spend their time considering what you have to say, not wondering what you really mean.If you're concerned that your writing does not meet the needs of your readers for more...E-mail and Organizational Communication
: E-mail is much more than sending information back and forth. This communication tool can change your entire organization. E-mail can affect how you communicate, where you work, what you do and even when you do it. This course will help you harness the power of e-mail and show you ways to optimize your e-mail use for maximum productivity and success.
: E-mail is much more than sending information back and forth. This communication tool can change your entire organization. E-mail can affect how you communicate, where you work, what you do and even when you do it. This course will help you harness the power of e-mail and show you ways to optimize your e-mail use for maximum productivity and success.E-mail as a Marketing Tool
: How can you find new customers? How can you build stronger relationships with new and existing customers? How can you boost sales of your company's products and services? This course will provide you with useful strategies to help you incorporate electronic mail into your marketing approach. Learn how to communicate effectively with your customers through e-mail. You and your company will benefit from better customer relations and increased sales.
: How can you find new customers? How can you build stronger relationships with new and existing customers? How can you boost sales of your company's products and services? This course will provide you with useful strategies to help you incorporate electronic mail into your marketing approach. Learn how to communicate effectively with your customers through e-mail. You and your company will benefit from better customer relations and increased sales.Essentials of Electronic Communication
: Everyone seems to be using e-mail lately--family members keeping in touch, university students submitting assignments, companies offering products for sale, and office workers carrying out their daily business tasks. Most e-mail users can improve their e-mail skills by learning more about the basic features and potentials of e-mail. Any business person will benefit from developing an understanding of e-mail essentials.
: Everyone seems to be using e-mail lately--family members keeping in touch, university students submitting assignments, companies offering products for sale, and office workers carrying out their daily business tasks. Most e-mail users can improve their e-mail skills by learning more about the basic features and potentials of e-mail. Any business person will benefit from developing an understanding of e-mail essentials.Getting the Most from Business Documents
: How often have you or one of your colleagues stayed at work late to finish an important report or proposal to meet a deadline? Then two days later you receive a call from the intended recipient asking you where the report is. You faxed it over and it got lost in their fax room. Now you've missed the benefit of having met your deadline. This familiar scenario illustrates the importance of selecting an appropriate document type and delivery method for your written business documents. "Getting the Most from Business Documents" explains the different business more...
: How often have you or one of your colleagues stayed at work late to finish an important report or proposal to meet a deadline? Then two days later you receive a call from the intended recipient asking you where the report is. You faxed it over and it got lost in their fax room. Now you've missed the benefit of having met your deadline. This familiar scenario illustrates the importance of selecting an appropriate document type and delivery method for your written business documents. "Getting the Most from Business Documents" explains the different business more...Optimizing E-mail at Work
: In today's business world, e-mail is used to do everything from processing orders to supplying information. Because of the limitations of telephone communication when people who are very busy or sometimes in different time zones work together, e-mail use is on the rise in U.S. E-mail offers a plenitude of new opportunities for business, but understanding how to properly use it is essential in order to take advantage of these opportunities. This course will tell you what makes e-mail unique and provide you with the skills to write, send, and receive business e-mail effectively. You will learn how to best use the features that are commonly included in e-mail programs in a way that improves your communicative ability and efficiency at work.
: In today's business world, e-mail is used to do everything from processing orders to supplying information. Because of the limitations of telephone communication when people who are very busy or sometimes in different time zones work together, e-mail use is on the rise in U.S. E-mail offers a plenitude of new opportunities for business, but understanding how to properly use it is essential in order to take advantage of these opportunities. This course will tell you what makes e-mail unique and provide you with the skills to write, send, and receive business e-mail effectively. You will learn how to best use the features that are commonly included in e-mail programs in a way that improves your communicative ability and efficiency at work.The Writing Process
: How do you go about writing for your work? Do you procrastinate until your deadline seems like a freight train that is rapidly approaching while you stand immobile on the railroad tracks? Do you try to complete the entire document--defining your message, analyzing your audience, deciding on your approach, worrying about grammar and spelling, organizing your information, and choosing your words precisely--all in a single step? If so, there may be an easier, quicker, and far more effective way to tackle your writing project.This course divides the writing process into manageable components: preparing to write and composing your message. It explains a methodical way of handling the various tasks from more...
: How do you go about writing for your work? Do you procrastinate until your deadline seems like a freight train that is rapidly approaching while you stand immobile on the railroad tracks? Do you try to complete the entire document--defining your message, analyzing your audience, deciding on your approach, worrying about grammar and spelling, organizing your information, and choosing your words precisely--all in a single step? If so, there may be an easier, quicker, and far more effective way to tackle your writing project.This course divides the writing process into manageable components: preparing to write and composing your message. It explains a methodical way of handling the various tasks from more...Writing to Reach the Audience
: Business writing is effective only when it informs or prompts the reader in the manner you, the author, desire. Whether your intended reading audience consists of one person or fifty, those readers will determine what kind of content you include and how you present it. If you were writing instructions for a child on how to answer the phone, it would sound very different from the same instructions written for an adult. All effective writing varies by audience--and skilled writers always write to connect with their readers. "Writing to Reach the Audience" instructs people who have to write at work in some easy-to-apply more...
: Business writing is effective only when it informs or prompts the reader in the manner you, the author, desire. Whether your intended reading audience consists of one person or fifty, those readers will determine what kind of content you include and how you present it. If you were writing instructions for a child on how to answer the phone, it would sound very different from the same instructions written for an adult. All effective writing varies by audience--and skilled writers always write to connect with their readers. "Writing to Reach the Audience" instructs people who have to write at work in some easy-to-apply more...Writing with Intention
: Whether you're preparing a brief e-mail response, a business letter, a performance review, a multi-page proposal, or a presentation to a prime customer, you know that having a job means having to write. But if you're not a trained writer, how do you begin? The writing process actually starts before you pick up a pen or place your fingers on a keyboard. It begins with defining what you are writing, for whom you are writing, why you are writing, and which writing approach to use. "Writing with Intention" addresses these defining matters, which you need to consider every time you sit down to write. The course includes more...
Communicating Assertively
: Whether you're preparing a brief e-mail response, a business letter, a performance review, a multi-page proposal, or a presentation to a prime customer, you know that having a job means having to write. But if you're not a trained writer, how do you begin? The writing process actually starts before you pick up a pen or place your fingers on a keyboard. It begins with defining what you are writing, for whom you are writing, why you are writing, and which writing approach to use. "Writing with Intention" addresses these defining matters, which you need to consider every time you sit down to write. The course includes more...Asserting Yourself Professionally
: Do you sometimes wonder if your professional style is too passive-hesitant and weak? Or do you find yourself acting too aggressively toward your co-workers or subordinates--too critical and overbearing? Do you wonder if there is another professional style that might be better for you? If you answered yes to any of these questions, it's a good time to learn to be an assertive business professional. This course will guide you as you move into a proactive, responsible, professional style. You'll learn methods to help you identify an appropriate assertive style and strategies to prepare you use that style. You'll also learn how to implement the assertive style in your work environment. With the assistance of this course, you'll no longer worry about being "too passive" or "too aggressive."
: Do you sometimes wonder if your professional style is too passive-hesitant and weak? Or do you find yourself acting too aggressively toward your co-workers or subordinates--too critical and overbearing? Do you wonder if there is another professional style that might be better for you? If you answered yes to any of these questions, it's a good time to learn to be an assertive business professional. This course will guide you as you move into a proactive, responsible, professional style. You'll learn methods to help you identify an appropriate assertive style and strategies to prepare you use that style. You'll also learn how to implement the assertive style in your work environment. With the assistance of this course, you'll no longer worry about being "too passive" or "too aggressive."Assertiveness from Inside to Outside
: Do you sometimes wonder if there's a way to alter your professional style--to change yourself from the inside out? Do you believe there may be strategies you could use to develop a more assertive professional style? Do you want to learn about strategies that can help you interact assertively with others in the workplace? Now is a good time to enhance your professional assertiveness skills if you answered "yes" to any of these questions. This course will guide you as you move into a more decisive, more effective professional style. You'll learn about methods that can help you build and strengthen your assertive style and strategies to prepare you to act more assertively. You'll also more...
Communicating w Difficult People
: Do you sometimes wonder if there's a way to alter your professional style--to change yourself from the inside out? Do you believe there may be strategies you could use to develop a more assertive professional style? Do you want to learn about strategies that can help you interact assertively with others in the workplace? Now is a good time to enhance your professional assertiveness skills if you answered "yes" to any of these questions. This course will guide you as you move into a more decisive, more effective professional style. You'll learn about methods that can help you build and strengthen your assertive style and strategies to prepare you to act more assertively. You'll also more...Communicating w Difficult People Communicating with Your Manager
: Communicating with Difficult People: Communicating with Your Manager offers the student an overview of the information required to identify a difficult manager, approach a difficult manager, and confront difficult manager behavior. The program describes the proper methods to interpret difficult personalities, the various options to cope with a difficult manager, and the appropriate steps to provide unsolicited feedback. Learn To Apply steps to distinguish between difficult behavior and more...
: Communicating with Difficult People: Communicating with Your Manager offers the student an overview of the information required to identify a difficult manager, approach a difficult manager, and confront difficult manager behavior. The program describes the proper methods to interpret difficult personalities, the various options to cope with a difficult manager, and the appropriate steps to provide unsolicited feedback. Learn To Apply steps to distinguish between difficult behavior and more...Communicating w Difficult People Handling Difficult Co-Workers
: Communicating with Difficult People: Handling Difficult Co-Workers offers the student information on how to define difficult co-workers, cope with their difficult behavior, and resolve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type, the appropriate techniques to use to cope with and manage difficult behavior, and the steps that create the conflict resolution process. Learn To Identify types of difficult personalities. more...
: Communicating with Difficult People: Handling Difficult Co-Workers offers the student information on how to define difficult co-workers, cope with their difficult behavior, and resolve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type, the appropriate techniques to use to cope with and manage difficult behavior, and the steps that create the conflict resolution process. Learn To Identify types of difficult personalities. more...Communicating w Difficult People Working with Difficult Employees
: Communicating with Difficult People: Working with Difficult Employees offers the student an overview of the information required to identify, address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better relationships with difficult employees. Learn To Recognize the four types of difficult more...
: Communicating with Difficult People: Working with Difficult Employees offers the student an overview of the information required to identify, address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better relationships with difficult employees. Learn To Recognize the four types of difficult more...Communicating with Difficult People Series
: The Communicating with Difficult People Series includes the following courses: Communicating with Difficult People: Working with Difficult Employees Communicating with Difficult People: Handling Difficult Co-Workers Communicating with Difficult People: Communicating with Your Manager To review individual course descriptions, please return to the previous page and select the desired title(s).
Conflict in the Workplace
: The Communicating with Difficult People Series includes the following courses: Communicating with Difficult People: Working with Difficult Employees Communicating with Difficult People: Handling Difficult Co-Workers Communicating with Difficult People: Communicating with Your Manager To review individual course descriptions, please return to the previous page and select the desired title(s). Handling Conflict
: No one can complete a working career without experiencing conflict, so it is essential for you to handle this conflict in the most effective way. To handle conflict well, you need to build a repertoire of techniques. These techniques require you to behave differently from your natural instincts at times. Therefore, a good starting point is to establish what your instinctive approaches to conflict are, and where these attitudes stem from. This will enable you to decide on a range of different approaches to conflict, based on a spectrum that goes from being only concerned about your own needs, to only being concerned about other people's needs. This spectrum gives rise to five possible strategies for more...
: No one can complete a working career without experiencing conflict, so it is essential for you to handle this conflict in the most effective way. To handle conflict well, you need to build a repertoire of techniques. These techniques require you to behave differently from your natural instincts at times. Therefore, a good starting point is to establish what your instinctive approaches to conflict are, and where these attitudes stem from. This will enable you to decide on a range of different approaches to conflict, based on a spectrum that goes from being only concerned about your own needs, to only being concerned about other people's needs. This spectrum gives rise to five possible strategies for more...Managing Organization Conflict
: As a manager, you will inevitably have to sort out some of the conflict that occurs in your organization. Sometimes, this will be between individuals, but often it will be between teams, and even departments. The different nature of these conflicts is likely to require different approaches, and there are also likely to be a range of particular demands on you in the way that you manage the conflicts. A way of differentiating and applying these approaches is by adopting a short-term approach against a longer-term strategy. The first is categorized by a "quick and dirty" style of containment and reduction. The second is characterized by approaches that are concerned with resolving the roots of more...
: As a manager, you will inevitably have to sort out some of the conflict that occurs in your organization. Sometimes, this will be between individuals, but often it will be between teams, and even departments. The different nature of these conflicts is likely to require different approaches, and there are also likely to be a range of particular demands on you in the way that you manage the conflicts. A way of differentiating and applying these approaches is by adopting a short-term approach against a longer-term strategy. The first is categorized by a "quick and dirty" style of containment and reduction. The second is characterized by approaches that are concerned with resolving the roots of more...Perspectives on Conflict in the Workplace
: What is meant by the term "conflict," and what are the general attitudes towards it in the workplace? In this course, three prevailing attitudes towards conflict are compared. These are that: --Conflict is always a bad thing --Conflict is always a good thing --A certain level of conflict is productive, but too much is undesirable. This last view informs the rest of the course, which goes on to describe how a healthy and productive level of conflict can be encouraged in an organization, promoting a win-win philosophy that improves performance. Of course, conflict cannot always be contained at this productive level, and often spills over into becoming destructive. Therefore, learners more...
Cross-Cultural Business Communication
: What is meant by the term "conflict," and what are the general attitudes towards it in the workplace? In this course, three prevailing attitudes towards conflict are compared. These are that: --Conflict is always a bad thing --Conflict is always a good thing --A certain level of conflict is productive, but too much is undesirable. This last view informs the rest of the course, which goes on to describe how a healthy and productive level of conflict can be encouraged in an organization, promoting a win-win philosophy that improves performance. Of course, conflict cannot always be contained at this productive level, and often spills over into becoming destructive. Therefore, learners more...Cross Cultural Business Comm Addressing Cross Cultural Bus Situations
: Cross-Cultural Business Communication: Addressing Cross-Cultural Business Situations offers students information about organizing and attending cross-cultural meetings, as well as processes for negotiating and solving problems in a cross-cultural meeting. Guidelines for team building across cultures are also covered in this program, as well as suggestions for translating written documents. Learn To Identify items that are acceptable to bring to a cross-cultural meeting. Follow the steps for negotiating in a cross-cultural meeting. Follow the process more...
: Cross-Cultural Business Communication: Addressing Cross-Cultural Business Situations offers students information about organizing and attending cross-cultural meetings, as well as processes for negotiating and solving problems in a cross-cultural meeting. Guidelines for team building across cultures are also covered in this program, as well as suggestions for translating written documents. Learn To Identify items that are acceptable to bring to a cross-cultural meeting. Follow the steps for negotiating in a cross-cultural meeting. Follow the process more...Cross Cultural Business Comm Devel Cross Cultural Comm Skills
: Cross-Cultural Business Communication: Developing Cross-Cultural Communication Skills offers students the information they need to build cross-cultural relationships. The program identifies cross-cultural barriers and explains the process for avoiding these barriers. In addition, information about employing and communicating through an interpreter is provided. Learn To Select the guidelines for building trust. Listen actively by paraphrasing a speaker's message. Follow the steps for providing positive feedback when communicating cross-culturally. more...
: Cross-Cultural Business Communication: Developing Cross-Cultural Communication Skills offers students the information they need to build cross-cultural relationships. The program identifies cross-cultural barriers and explains the process for avoiding these barriers. In addition, information about employing and communicating through an interpreter is provided. Learn To Select the guidelines for building trust. Listen actively by paraphrasing a speaker's message. Follow the steps for providing positive feedback when communicating cross-culturally. more...Cross Cultural Business Comm Understanding Cultural Differences
: Cross-Cultural Business Communication: Understanding Cultural Differences offers students the information they need to understand the basics of cross-cultural business communication. The program provides information about the volume, pitch, and rate of speech that should be used when communicating cross-culturally. Cultural differences in nonverbal and written communication are also explained. Learn To Identify examples of cultural values. Select ways to help someone overcome culture more...
: Cross-Cultural Business Communication: Understanding Cultural Differences offers students the information they need to understand the basics of cross-cultural business communication. The program provides information about the volume, pitch, and rate of speech that should be used when communicating cross-culturally. Cultural differences in nonverbal and written communication are also explained. Learn To Identify examples of cultural values. Select ways to help someone overcome culture more...Cross-Cultural Business Communication Series
: The Cross-Cultural Business Communication Series includes the following courses: Cross-Cultural Business Communication: Understanding Cultural Differences Cross-Cultural Business Communication: Developing Cross-Cultural Communication Skills Cross-Cultural Business Communication: Addressing Cross-Cultural Business Situations To review individual course descriptions, please return to the previous page and select the desired title(s).
E-mail Etiquette
: The Cross-Cultural Business Communication Series includes the following courses: Cross-Cultural Business Communication: Understanding Cultural Differences Cross-Cultural Business Communication: Developing Cross-Cultural Communication Skills Cross-Cultural Business Communication: Addressing Cross-Cultural Business Situations To review individual course descriptions, please return to the previous page and select the desired title(s). E-mail Etiquette E-mail in the Workplace
: E-mail Etiquette: E-mail in the Workplace gives students an overall view of how to use e-mail effectively. The program covers e-mail basics, such as how to write effective messages, e-policies, and how to use e-mail accessories and passwords. The program focuses on the influences of e-mail, when to choose e-mail over other types of communication, how to avoid writing inappropriate messages, how and when to attach files, and how to prevent your password from being stolen. Learn To Identify advantages and more...
: E-mail Etiquette: E-mail in the Workplace gives students an overall view of how to use e-mail effectively. The program covers e-mail basics, such as how to write effective messages, e-policies, and how to use e-mail accessories and passwords. The program focuses on the influences of e-mail, when to choose e-mail over other types of communication, how to avoid writing inappropriate messages, how and when to attach files, and how to prevent your password from being stolen. Learn To Identify advantages and more...E-mail Etiquette Series
: The E-mail Etiquette Series includes the following courses: E-mail Etiquette: E-mail in the Workplace E-mail Etiquette: Using E-mail to Communicate Successfully E-mail Etiquette: Writing Effective E-mail Messages To review individual course descriptions, please return to the previous page and select the desired title(s).
: The E-mail Etiquette Series includes the following courses: E-mail Etiquette: E-mail in the Workplace E-mail Etiquette: Using E-mail to Communicate Successfully E-mail Etiquette: Writing Effective E-mail Messages To review individual course descriptions, please return to the previous page and select the desired title(s). E-mail Etiquette Using E-mail to Communicate Successfully
: E-mail Etiquette: Using E-mail to Communicate Successfully gives students an overview of the essentials of communicating via e-mail. The program covers how to take advantage of both the header and text box when creating an e-mail message, the benefits of considering your recipient, how to manage e-mail volume, and the importance of following netiquette guidelines. The program focuses on how to write an effective subject line, the best way to relay information, how to prepare for recipient reactions, and how to use emoticons more...
: E-mail Etiquette: Using E-mail to Communicate Successfully gives students an overview of the essentials of communicating via e-mail. The program covers how to take advantage of both the header and text box when creating an e-mail message, the benefits of considering your recipient, how to manage e-mail volume, and the importance of following netiquette guidelines. The program focuses on how to write an effective subject line, the best way to relay information, how to prepare for recipient reactions, and how to use emoticons more...E-mail Etiquette Writing Effective E-mail Messages
: E-mail Etiquette: Writing Effective E-mail Messages teaches students how to write effective e-mail messages. The program covers the differences between writing online and traditional paper-based writing, how to achieve your e-mail message objectives, the importance of using correct punctuation, how to construct effective sentences and paragraphs, and how to edit your e-mail messages. The program also focuses on the importance of using specific words to avoid vagueness and using active voice rather than passive. Learn To more...
Effective LIstening
: E-mail Etiquette: Writing Effective E-mail Messages teaches students how to write effective e-mail messages. The program covers the differences between writing online and traditional paper-based writing, how to achieve your e-mail message objectives, the importance of using correct punctuation, how to construct effective sentences and paragraphs, and how to edit your e-mail messages. The program also focuses on the importance of using specific words to avoid vagueness and using active voice rather than passive. Learn To Enhancing Listening Skills
: Have you ever been taken by surprise by an unexpected deadline? Have you ever left a meeting unsure about what was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your co-workers, solve problems, and be successful in your work. However, most people don't listen very well. This course will help you to improve your ability to listen to others. You will learn the skills you need to understand what people say, read their unconscious nonverbal messages, and get others to want to more...
: Have you ever been taken by surprise by an unexpected deadline? Have you ever left a meeting unsure about what was decided? Have you ever asked a supervisor for advice, only to later forget what your supervisor told you? You can avoid problems like these by using effective listening skills. Effective listening helps you to know what's going on in your organization, get cooperation from your co-workers, solve problems, and be successful in your work. However, most people don't listen very well. This course will help you to improve your ability to listen to others. You will learn the skills you need to understand what people say, read their unconscious nonverbal messages, and get others to want to more...Higher Purpose Listening
: Do you sometimes have difficulty using your listening skills to effectively evaluate arguments or appreciate complex ideas and emotions? This course teaches you how to listen more effectively for critical and empathic purposes to maximize your understanding.
: Do you sometimes have difficulty using your listening skills to effectively evaluate arguments or appreciate complex ideas and emotions? This course teaches you how to listen more effectively for critical and empathic purposes to maximize your understanding.Listening Basics
: Do you sometimes feel like you are not getting the whole message when someone talks to you? If you have problems receiving information that is verbally communicated, this is the course for you. This course will familiarize you with the communication and listening processes, and how listening functions within communication. You will discover the factors and variables that influence communication and listening and learn strategies to overcome weak listening skills. You will then apply these skills to business-based examples. Knowing the basic communication and listening processes will make you aware of where communication can be adversely affected.
: Do you sometimes feel like you are not getting the whole message when someone talks to you? If you have problems receiving information that is verbally communicated, this is the course for you. This course will familiarize you with the communication and listening processes, and how listening functions within communication. You will discover the factors and variables that influence communication and listening and learn strategies to overcome weak listening skills. You will then apply these skills to business-based examples. Knowing the basic communication and listening processes will make you aware of where communication can be adversely affected.Listening to Comprehend
: Do you need to better understand the basic meaning of a conversation or presentation? If you need to be able to identify what is said to you in a more effective manner, then this course is for you. This course teaches you how to comprehend verbal and visual messages to maximize your understanding of others. Because this course teaches listening skills, it is important to have your audio turned on for certain sections. In some instances, the text that is spoken will display in the caption text box. In these case, the important feature is not what is said, but how it is said. In these sections, it would be most effective for you to turn off the captions to get the full effect of the audio. In other more...
Effective Presentations
: Do you need to better understand the basic meaning of a conversation or presentation? If you need to be able to identify what is said to you in a more effective manner, then this course is for you. This course teaches you how to comprehend verbal and visual messages to maximize your understanding of others. Because this course teaches listening skills, it is important to have your audio turned on for certain sections. In some instances, the text that is spoken will display in the caption text box. In these case, the important feature is not what is said, but how it is said. In these sections, it would be most effective for you to turn off the captions to get the full effect of the audio. In other more...Effective Presentations Essentials of Persuasion
: In Effective Presentations: Essentials of Persuasion, you will learn guidelines for ethical persuasion, the goals of persuasion, and how to encourage your audience to act in support of your policy. In addition, you will learn how to organize a persuasive presentation, how to enhance your credibility, and how to use reasoning and emotional appeals to persuade your audience. Learn To Complete audience analysis. Use three types of persuasive proposition. more...
: In Effective Presentations: Essentials of Persuasion, you will learn guidelines for ethical persuasion, the goals of persuasion, and how to encourage your audience to act in support of your policy. In addition, you will learn how to organize a persuasive presentation, how to enhance your credibility, and how to use reasoning and emotional appeals to persuade your audience. Learn To Complete audience analysis. Use three types of persuasive proposition. more...Effective Presentations Planning a Presentation
: In Effective Presentation: Planning a Presentation, you will learn how to determine realistic presentation objectives, how to analyze your audience, and how to use supporting materials effectively. In addition, you will learn how to organize your presentation clearly and successfully incorporate visual aids into your presentation. Learn To Identify the six common types of presentations. List three items a presenter should examine to determine presentation objectives. more...
: In Effective Presentation: Planning a Presentation, you will learn how to determine realistic presentation objectives, how to analyze your audience, and how to use supporting materials effectively. In addition, you will learn how to organize your presentation clearly and successfully incorporate visual aids into your presentation. Learn To Identify the six common types of presentations. List three items a presenter should examine to determine presentation objectives. more...Effective Presentations Series
: The Effective Presentations Series includes the following courses: Effective Presentations: Planning a Presentation Effective Presentations: The Presentation Process Effective Presentations: Essentials of Persuasion To review individual course descriptions, please return to the previous page and select the desired title(s).
: The Effective Presentations Series includes the following courses: Effective Presentations: Planning a Presentation Effective Presentations: The Presentation Process Effective Presentations: Essentials of Persuasion To review individual course descriptions, please return to the previous page and select the desired title(s). Effective Presentations The Presentation Process
: In Effective Presentations: The Presentation Process, you will learn what steps to take to reduce your fear of speaking, remain calm, and appear relaxed. In addition, you will learn how to use your voice and nonverbal communication to improve the delivery of your presentation. Finally, you will learn how to assess the audience members and answer their questions. Learn To Apply four steps to help reduce your fear of speaking. Apply five elements of nonverbal communication to improve your delivery. more...
Effective Use of Feedback for Business
: In Effective Presentations: The Presentation Process, you will learn what steps to take to reduce your fear of speaking, remain calm, and appear relaxed. In addition, you will learn how to use your voice and nonverbal communication to improve the delivery of your presentation. Finally, you will learn how to assess the audience members and answer their questions. Learn To Apply four steps to help reduce your fear of speaking. Apply five elements of nonverbal communication to improve your delivery. more...An Essential Guide to Giving Feedback
: The performance of any business depends upon the performance of everyone within the organization. To ensure that all staff are meeting their potential it is essential that there is a culture which enables feedback to be given and received. This course enables you to become familiar with the key aspects of giving candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the feedback process. Giving feedback is not always straightforward however, and so the final part of this course looks at barriers to giving feedback and strategies for dealing with situations where your feedback is challenged.
: The performance of any business depends upon the performance of everyone within the organization. To ensure that all staff are meeting their potential it is essential that there is a culture which enables feedback to be given and received. This course enables you to become familiar with the key aspects of giving candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the feedback process. Giving feedback is not always straightforward however, and so the final part of this course looks at barriers to giving feedback and strategies for dealing with situations where your feedback is challenged.Coping with Criticism and Feedback
: We all need feedback so that we can learn and improve. What we often get is criticism, or feedback given to us in such a way that we feel defensive or angry. When your emotions get involved, it is difficult to be objective and to use the feedback effectively. This course links the concept of emotional intelligence, and EQ, to the practice of receiving feedback. By doing this, it provides you with a powerful approach that enables you to deal effectively with criticism and feedback. You will learn how to seek feedback from those best able to help you, and how to deal with feedback, regardless of how it is given. Finally, you will learn how to make positive use of the feedback you receive.
: We all need feedback so that we can learn and improve. What we often get is criticism, or feedback given to us in such a way that we feel defensive or angry. When your emotions get involved, it is difficult to be objective and to use the feedback effectively. This course links the concept of emotional intelligence, and EQ, to the practice of receiving feedback. By doing this, it provides you with a powerful approach that enables you to deal effectively with criticism and feedback. You will learn how to seek feedback from those best able to help you, and how to deal with feedback, regardless of how it is given. Finally, you will learn how to make positive use of the feedback you receive.Giving Feedback A Manager s Guide
: The performance of your business depends upon the performance of every member of your staff. Thus a key skill for all who manage staff is the ability to provide candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the feedback process, detailing five logical steps. However, in some situations it is not always sensible to use a standard approach and so the course concludes by considering how to cope with challenging situations, such as giving feedback to the staff member who is angry or upset.
: The performance of your business depends upon the performance of every member of your staff. Thus a key skill for all who manage staff is the ability to provide candid, constructive feedback about performance. The purpose of this course is to enable you to enhance your skills in giving feedback. The course starts by exploring the nature of feedback, and it then develops a practical approach to the feedback process, detailing five logical steps. However, in some situations it is not always sensible to use a standard approach and so the course concludes by considering how to cope with challenging situations, such as giving feedback to the staff member who is angry or upset.Giving Feedback to Colleagues
: Everyone needs good quality feedback in order to improve performance at work. In this course, you will discover how to provide effective feedback to colleagues at the same level as yourself, and to those above you, in the hierarchy of the organization. You will also learn how to deal effectively with challenging situations. In addition to considering the effectiveness of feedback, you will learn a logical process for giving feedback.
: Everyone needs good quality feedback in order to improve performance at work. In this course, you will discover how to provide effective feedback to colleagues at the same level as yourself, and to those above you, in the hierarchy of the organization. You will also learn how to deal effectively with challenging situations. In addition to considering the effectiveness of feedback, you will learn a logical process for giving feedback.Team Feedback A Guide
: Teamwork is playing an increasingly significant role in the majority of today's top companies. This is based on the assumption that working in teams leads to better business performance. In that case, you must ensure that team performance is managed effectively--feedback being of crucial importance. Feedback about how the team is performing, how individuals are contributing to the team's performance, and how the team is being managed, are all vital. Managing team performance is complex, because effective teams depend on synergy between individual and team factors. In this course, you will learn what makes teams successful, and how effective feedback at team level contributes to this success. You will more...
Emotional Intelligence
: Teamwork is playing an increasingly significant role in the majority of today's top companies. This is based on the assumption that working in teams leads to better business performance. In that case, you must ensure that team performance is managed effectively--feedback being of crucial importance. Feedback about how the team is performing, how individuals are contributing to the team's performance, and how the team is being managed, are all vital. Managing team performance is complex, because effective teams depend on synergy between individual and team factors. In this course, you will learn what makes teams successful, and how effective feedback at team level contributes to this success. You will more...Emotional Intelligence Applying Emotional Intell in the Workplace
: Emotional Intelligence: Applying Emotional Intelligence in the Workplace gives the student an overview of the use of Emotional Intelligence from a leadership perspective and provides a process for applying Emotional Intelligence in everyday interactions with team members and employees. The program covers how the process can be applied in various situations, including motivating, resolving conflict, maximizing team and employee performance, and conducting more...
: Emotional Intelligence: Applying Emotional Intelligence in the Workplace gives the student an overview of the use of Emotional Intelligence from a leadership perspective and provides a process for applying Emotional Intelligence in everyday interactions with team members and employees. The program covers how the process can be applied in various situations, including motivating, resolving conflict, maximizing team and employee performance, and conducting more...Emotional Intelligence Developing Emotional Intelligence Skills
: Emotional Intelligence: Developing Emotional Intelligence Skills gives the student an overview of the use of Emotional Intelligence in corporations and provides a process for applying Emotional Intelligence in everyday activities. The program covers how the process can be applied in various situations, including being assertive, providing and accepting feedback, building positive work environments, and during sales. Learn To Identify the five abilities of Emotional Intelligence. Identify the benefits of more...
: Emotional Intelligence: Developing Emotional Intelligence Skills gives the student an overview of the use of Emotional Intelligence in corporations and provides a process for applying Emotional Intelligence in everyday activities. The program covers how the process can be applied in various situations, including being assertive, providing and accepting feedback, building positive work environments, and during sales. Learn To Identify the five abilities of Emotional Intelligence. Identify the benefits of more...Emotional Intelligence Emotional Intelligence for Executives
: Emotional Intelligence: Emotional Intelligence for Executives gives the student an overview of emotions, explains the use of Emotional Intelligence from a leadership perspective, and provides a process for applying Emotional Intelligence in everyday interactions with employees. The program covers how the process can be applied in various situations, including motivating, resolving conflict, and maximizing team and employee performance. Additionally, the program provides guidelines for delegating effectively. Learn To more...
: Emotional Intelligence: Emotional Intelligence for Executives gives the student an overview of emotions, explains the use of Emotional Intelligence from a leadership perspective, and provides a process for applying Emotional Intelligence in everyday interactions with employees. The program covers how the process can be applied in various situations, including motivating, resolving conflict, and maximizing team and employee performance. Additionally, the program provides guidelines for delegating effectively. Learn To more...Emotional Intelligence Series
: The Emotional Intelligence Series includes the following courses: Emotional Intelligence: Developing Emotional Intelligence Skills Emotional Intelligence: Applying Emotional Intelligence in the Workplace Emotional Intelligence: Emotional Intelligence for Executives To review individual course descriptions, please return to the previous page and select the desired title(s).
Emotional Intelligence at Work
: The Emotional Intelligence Series includes the following courses: Emotional Intelligence: Developing Emotional Intelligence Skills Emotional Intelligence: Applying Emotional Intelligence in the Workplace Emotional Intelligence: Emotional Intelligence for Executives To review individual course descriptions, please return to the previous page and select the desired title(s). Defining Emotional Intelligence
: Does IQ determine your destiny? For years, that was an overriding belief. However, new behavioral research shows that IQ provides, at best, a narrow view of human intelligence. Factors such as self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness contribute greatly to an individual's success. These qualities, termed "emotional intelligence," often determine if people excel in life, relationships, and the workplace. In this course, you'll learn more about these specific characteristics and how they influence every area of your life.
: Does IQ determine your destiny? For years, that was an overriding belief. However, new behavioral research shows that IQ provides, at best, a narrow view of human intelligence. Factors such as self-awareness, impulse control, persistence, zeal, self-motivation, empathy, and social deftness contribute greatly to an individual's success. These qualities, termed "emotional intelligence," often determine if people excel in life, relationships, and the workplace. In this course, you'll learn more about these specific characteristics and how they influence every area of your life.Emotional Intelligence and Teamwork
: Elizabeth and Cassandra started with the same company at the same time in similar positions. Both were bright women. Both were at the top of the class at prestigious universities. Both had exceptional technical skills. Yet, after six months in the organization, Elizabeth seemed to be making a bigger impact and enjoying more success. She was friendly with members of her own department and knew many other people throughout the organization. People often came to her for advice, and she had no trouble recruiting assistance when she needed it. Cassandra, who had kept her nose to the computer and kept pretty more...
: Elizabeth and Cassandra started with the same company at the same time in similar positions. Both were bright women. Both were at the top of the class at prestigious universities. Both had exceptional technical skills. Yet, after six months in the organization, Elizabeth seemed to be making a bigger impact and enjoying more success. She was friendly with members of her own department and knew many other people throughout the organization. People often came to her for advice, and she had no trouble recruiting assistance when she needed it. Cassandra, who had kept her nose to the computer and kept pretty more...Emotional Intelligence in the Workplace
: What makes someone a top performer in the world of work? If you think high IQ, advanced degrees, analytical skills, and technical expertise are the answer, it's time to think again. Experts now agree that Emotional Intelligence often determines who will climb the corporate ladder and who will be passed over. Exciting new research shows that, unlike IQ, Emotional Intelligence can be developed and increased during any point in your career. This course identifies some of the common misconceptions about intelligence at work and defines three key areas of focus: self-awareness, self-regulation, and motivation.
: What makes someone a top performer in the world of work? If you think high IQ, advanced degrees, analytical skills, and technical expertise are the answer, it's time to think again. Experts now agree that Emotional Intelligence often determines who will climb the corporate ladder and who will be passed over. Exciting new research shows that, unlike IQ, Emotional Intelligence can be developed and increased during any point in your career. This course identifies some of the common misconceptions about intelligence at work and defines three key areas of focus: self-awareness, self-regulation, and motivation.Emotionally Intelligent Leadership
: Putting emotional intelligence to work is an emerging trend in corporate leadership. Developing the best talents in executives, managers, and others throughout the organization has become vital to corporate success. As a leader, you cannot rely upon your intellectual knowledge. You must have the interpersonal competence that comes with emotional intelligence. This course will guide you in developing your emotional intelligence as a leader and then direct you in developing it in others.
: Putting emotional intelligence to work is an emerging trend in corporate leadership. Developing the best talents in executives, managers, and others throughout the organization has become vital to corporate success. As a leader, you cannot rely upon your intellectual knowledge. You must have the interpersonal competence that comes with emotional intelligence. This course will guide you in developing your emotional intelligence as a leader and then direct you in developing it in others.Increasing Emotional Intelligence
: In today's workplace, you need to have both the intellectual skills to do the job and the emotional intelligence to interact effectively with co-workers. The successful leaders and managers around you outshine others because of their stellar people skills. Most people believe that emotions are automatic responses that they have no control over. Few realize that their emotions are determined by what they think, and that concrete techniques exist for gaining control of their feelings. This course will provide you with the skills to increase your emotional intelligence so that you can become an effective contributor in the work force.
Giving Successful Presentations
: In today's workplace, you need to have both the intellectual skills to do the job and the emotional intelligence to interact effectively with co-workers. The successful leaders and managers around you outshine others because of their stellar people skills. Most people believe that emotions are automatic responses that they have no control over. Few realize that their emotions are determined by what they think, and that concrete techniques exist for gaining control of their feelings. This course will provide you with the skills to increase your emotional intelligence so that you can become an effective contributor in the work force.Available Presentation Resources
: This course is about making effective use of resources that can take the pressure off you--visual aids, questions, and making a team presentation. Visual aids are overused, and presenters are overdependent on them. You need to know what visuals are available to you, and be able to determine which one suits a particular need. You need to know what makes a successful visual. Finally, you need to be able to use PowerPoint and other software packages appropriately, with a clear idea of what they can do. Some presenters are afraid of questions from the audience because they seem to represent a loss of control. This course shows you that questions are more...
: This course is about making effective use of resources that can take the pressure off you--visual aids, questions, and making a team presentation. Visual aids are overused, and presenters are overdependent on them. You need to know what visuals are available to you, and be able to determine which one suits a particular need. You need to know what makes a successful visual. Finally, you need to be able to use PowerPoint and other software packages appropriately, with a clear idea of what they can do. Some presenters are afraid of questions from the audience because they seem to represent a loss of control. This course shows you that questions are more...Delivering the Message
: So, the presentation is prepared and practiced. Great. But this means nothing to the audience. When you stand there in front of them, all that matters to them is what you look like and what you say. This course is about delivering your message, and the techniques you need to do this. First of all, you have to make a positive first impression on your audience members by how and where you stand, by your appearance, and how you look at them. Then, you must lead your audience through your message, referencing what is important through the language you use, and the physical techniques you employ. Finally, the course shows what is needed to make a presentation really memorable, the 'wow' factor that outstanding presenters have, and how to achieve it.
: So, the presentation is prepared and practiced. Great. But this means nothing to the audience. When you stand there in front of them, all that matters to them is what you look like and what you say. This course is about delivering your message, and the techniques you need to do this. First of all, you have to make a positive first impression on your audience members by how and where you stand, by your appearance, and how you look at them. Then, you must lead your audience through your message, referencing what is important through the language you use, and the physical techniques you employ. Finally, the course shows what is needed to make a presentation really memorable, the 'wow' factor that outstanding presenters have, and how to achieve it.Presenting Successfully
: There are a number of basic types of presentations, but all presentations have four things in common: a presenter, an audience, a venue, and a message. This course concentrates on showing how each of these vital elements has to be taken into account when preparing a presentation. Presenting is a skill that needs to be learned and practiced, starting with how you prepare, and you will be shown a simple but powerful method for selecting the right content, and then structuring it. Controlling nerves is an important part of preparing, and this course helps you to remove anxieties in the presentation environment by making sure that the venue is set up correctly, and ensuring that you rehearse appropriately.
Grammar Skills
: There are a number of basic types of presentations, but all presentations have four things in common: a presenter, an audience, a venue, and a message. This course concentrates on showing how each of these vital elements has to be taken into account when preparing a presentation. Presenting is a skill that needs to be learned and practiced, starting with how you prepare, and you will be shown a simple but powerful method for selecting the right content, and then structuring it. Controlling nerves is an important part of preparing, and this course helps you to remove anxieties in the presentation environment by making sure that the venue is set up correctly, and ensuring that you rehearse appropriately.Grammar Skills An Introduction to Basic Grammar
: Professionals are required to communicate effectively. In doing so, they must have a good understanding of proper grammar skills. This course covers the parts of speech and focuses on how to use nouns and verbs, pronouns, adjectives, and adverbs, as well as prepositions and conjunctions. Learn To To identify reasons why a knowledge of good grammar is important. To identify rules for creating the plural form of a noun. To identify rules for forming a possessive noun. To identify categories of pronouns. To identify uses of reflexive more...
: Professionals are required to communicate effectively. In doing so, they must have a good understanding of proper grammar skills. This course covers the parts of speech and focuses on how to use nouns and verbs, pronouns, adjectives, and adverbs, as well as prepositions and conjunctions. Learn To To identify reasons why a knowledge of good grammar is important. To identify rules for creating the plural form of a noun. To identify rules for forming a possessive noun. To identify categories of pronouns. To identify uses of reflexive more...Grammar Skills Punctuation Mechanics Spelling
: Professionals are required to communicate effectively. In doing so, they must have a good understanding of proper grammar skills. This course covers punctuation and mechanics, synonyms, antonyms, and homonyms, as well as commonly misused and misspelled words. Learn To To identify guidelines for using appropriate words when writing. To identify types of words to avoid when writing. To identify rules for using commas. To identify guidelines for using semicolons. To identify guidelines for using colons. To identify more...
: Professionals are required to communicate effectively. In doing so, they must have a good understanding of proper grammar skills. This course covers punctuation and mechanics, synonyms, antonyms, and homonyms, as well as commonly misused and misspelled words. Learn To To identify guidelines for using appropriate words when writing. To identify types of words to avoid when writing. To identify rules for using commas. To identify guidelines for using semicolons. To identify guidelines for using colons. To identify more...Grammar Skills Series
: The Grammar Skills Series includes the following courses: Grammar Skills: An Introduction to Basic Grammar Grammar Skills: Writing Effectively Grammar Skills: Punctuation, Mechanics and Spelling To review individual course descriptions, please return to the previous page and select the desired title(s).
: The Grammar Skills Series includes the following courses: Grammar Skills: An Introduction to Basic Grammar Grammar Skills: Writing Effectively Grammar Skills: Punctuation, Mechanics and Spelling To review individual course descriptions, please return to the previous page and select the desired title(s). Grammar Skills Writing Effectively
: Professionals are required to communicate effectively. In doing so, they must have a good understanding of proper grammar skills. This course covers the fundamentals of effective sentence construction, including such things as subject-verb agreement, the active versus the passive voice, and phrases and clauses. Learn To To identify elements of a sentence. To identify the four types of sentences. To identify guidelines for correctly structuring a sentence. To identify five types of phrases. To identify features of clauses. more...
Interpersonal Communications
: Professionals are required to communicate effectively. In doing so, they must have a good understanding of proper grammar skills. This course covers the fundamentals of effective sentence construction, including such things as subject-verb agreement, the active versus the passive voice, and phrases and clauses. Learn To To identify elements of a sentence. To identify the four types of sentences. To identify guidelines for correctly structuring a sentence. To identify five types of phrases. To identify features of clauses. more...Advanced Business Comm Business Writing for Results
: In the Advanced Business Communication: Business Writing for Results course, students will learn about writing reports, proposals, and case reports with the audience in mind. Students will cover how to effectively use visual support, including tables, graphs, drawings, and diagrams. In addition, students will learn about planning, preparing, and delivering business presentations and speeches. Learn To To identify the steps involved in planning a report. To identify guidelines for writing an effective more...
: In the Advanced Business Communication: Business Writing for Results course, students will learn about writing reports, proposals, and case reports with the audience in mind. Students will cover how to effectively use visual support, including tables, graphs, drawings, and diagrams. In addition, students will learn about planning, preparing, and delivering business presentations and speeches. Learn To To identify the steps involved in planning a report. To identify guidelines for writing an effective more...Advanced Business Comm Enhancing the Comm Message
: The Advanced Business Communications: Effective Business Communication course focuses on effective messages in letters and memos, intercultural communication, and communication with the media, and crisis communication. Students will cover the guidelines for writing effective messages. Students will learn about effective intercultural communication, how to deal with cultural diversity, communicating through the media, the effective handling of press releases, press conferences, and media interviews. In addition, students will learn about the more...
: The Advanced Business Communications: Effective Business Communication course focuses on effective messages in letters and memos, intercultural communication, and communication with the media, and crisis communication. Students will cover the guidelines for writing effective messages. Students will learn about effective intercultural communication, how to deal with cultural diversity, communicating through the media, the effective handling of press releases, press conferences, and media interviews. In addition, students will learn about the more...Advanced Business Comm Guidelines for Effective Comm
: In the Advanced Business Communication: Guidelines for Effective Communication, you will be introduced to the world of business communication in general and to areas that are fundamental to effective business communication today. You will learn about typical barriers to effective communication and guidelines for overcoming them. You will also learn about steps in the communication process, uses of information technology, managing, planning, and conducting executive-level meetings. In addition, you will learn more...
: In the Advanced Business Communication: Guidelines for Effective Communication, you will be introduced to the world of business communication in general and to areas that are fundamental to effective business communication today. You will learn about typical barriers to effective communication and guidelines for overcoming them. You will also learn about steps in the communication process, uses of information technology, managing, planning, and conducting executive-level meetings. In addition, you will learn more...|
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San Ramon CA USA |
