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Provided by: Basic Learning Systems Telephone SkillsCustomer Service |
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Training
Provided by Basic Learning Systems
Does your staff understand the basics of customer service? Do they know how to find out what customers really want when they phone for assistance? Do they know the right and wrong ways to handle difficult callers?
The Telephone Skills workbook from Basic Learning Systems Inc. goes right to your bottom line. A small investment in training now will pay dividends later in customer retention and a better corporate image.
Phone interactions can have devastating effects on your company s image and customer retention figures. Since repeat customers spend on average 67 percent more, you want to be 100 percent certain every client is treated well!
The Telephone Skills workbook from Basic Learning Systems Inc. goes right to your bottom line. A small investment in training now will pay dividends later in customer retention and a better corporate image.
Phone interactions can have devastating effects on your company s image and customer retention figures. Since repeat customers spend on average 67 percent more, you want to be 100 percent certain every client is treated well!
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Telephone Skills
With the help of worksheets and role-playing exercises, Gloria Pincu s Telephone Skills e-workbook will teach you:
* How to provide superior telephone customer service
* How to deal with difficult callers
* What customers really want from you
* How to assess and improve your voice quality
* Seven simple ways to improve your phone image today
* How to be a better listener
* And much more
* How to provide superior telephone customer service
* How to deal with difficult callers
* What customers really want from you
* How to assess and improve your voice quality
* Seven simple ways to improve your phone image today
* How to be a better listener
* And much more
About The Training Provider: Basic Learning Systems
Basic Learning Systems - Basic Learning Systems offers a wide variety of reasonably priced products and services that target your professional growth in soft skills areas. Our well-known, featured product is the Bull's Eye Business Writing Workbook. It has helped thousands worldwide to improve their skills and confidence levels, as well as add to their value as employees. We offer an optional six-week course to go...
