Instructor Led Sales Training - Training Resources

Fundamentals for Business Analysts Siebel 80 ... defining features of Siebel applications, such as Siebel Sales, Siebel Call Center, and Siebel Field Service. Students also explore Siebel automation options, such as Siebel Workflow, Assignment Manager, and Task UI. All of this exploration is reinforced with hands-on exercises with Siebel applications. The second dimension, depth, is provided in the last three days of technical training,  more...

L'Obel Certified SEO SEM Analyst Training in Bangalore ...eturning visitors to your site 4. Track the number of sales / conversions your site receives 5. Track the link popularity of your site - Key Site Metrics to Look At Regularly 1. Pathways through your site 2. The page from which most visitors click away from your site. 3. Single access pages 4. Most visited page(s) and top entry pages. 5. Landing pages for PPC  more...

Oracle CRM ... eBusiness Suite Essentials for Implementers 2 Days 11i Sales Fundamentals 4 Days 11i Marketing Fundamentals 4 Days 11i Contract Fundamentals 3 Days 11i Service Request Fundamentals 4 Days http://www. iwarelogic. com/ course_catalog. htm#CRM Oracle CRM Oracle 11i CRM Course Title Duration 11i eBusiness Suite Essentials for Implementers 2 Days 11i Sales Fundamentals 4  more...

Sales Lead Generation This one-day programme was written by our Chairman, Keith Wymer and will teach you techniques for generating sales leads that really work. You'll learn why door knocking and cold calling are dead, how to get the last few percentage reurns from direct mail and how to use the web for generating high quality leads.  more...

SAP CRM Training in Hyderabad Please find the exhaustive information of our SAP CRM course content from which you can select the best choice either CRM Marketing , CRM-Sales, CRM- IC(Win & Web), CRM-Internet Sales. The Insructor is an experienced faculty who worked in Germany with 3 years of SAP CRM consulting experience . Feel free to contact us if you have any further queries.  more...

SAP SD Training From price quotes to invoicing and payment, sales and distribution helps you complete your entire sales cycle with many tools and capabilities like Quotation which allows you to automatically issue a price quote to customers, measure gross profit for the quotation, update stock levels, and report the customer's current balance  more...

Telesales For Success This programme is available in-company for groups of 6-12 delegates. All material and role plays are tailored to the specific needs of the business. In two action-packed days, you'll learn: What to plan for outbound and inbound calls Getting past the gatekeeper on cold calls Opening an outbound telesales call How to start the sales process on an inbound call Qualifying the  more...

Telesales Training This programme is available in-company for groups of 6-12 delegates. All material and role plays are tailored to the specific needs of the business. In one action-packed day, you'll learn: What to plan for outbound and inbound calls Getting past the gatekeeper on cold calls Opening an outbound telesales call How to start the sales process on an inbound call Qualifying the  more...

Train The Trainer Skills Training Impact Factory's flagship two day Public Train The Trainer Course is suitable for all levels of training professional. It can feel really daunting standing up in front of others as the 'expert'. People expect a lot when they go on a course, and a 'run of the mill' training puts people to sleep. Spending two days with us will keep you awake - guaranteed. Our approach to trainer training  more...

Train The Trainer Course Impact Factory's flagship two day Public Train The Trainer Course is suitable for all levels of training professional. It can feel really daunting standing up in front of others as the 'expert'. People expect a lot when they go on a course, and a 'run of the mill' training puts people to sleep. Spending two days with us will keep you awake - guaranteed. Our approach to trainer training  more...

Beyond Customer Satisfaction To Customer Value Course Description: This workshop is designed to create an awareness of the concepts of customer value. The course will lay the groundwork for the basic skills that are necessary for creating a customer centered culture at the workplace. Course Objectives: Upon completion of this program, you will be able to: Outline the Value of Customer Service & Satisfaction Draft a personal Vision  more...

Sales Success ...sales targets customer-focused sales skills that helps identify customer's needs and develop powerful solutions. We explore the selling cycle, how to match your style to your customer, and how to enhance basic communication skills (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and  more...

Supplier Development Course Description: Growing competition within the global economy has for many years been forcing enterprises to reduce their costs. However, traditional approaches had been limited to eliminating wastage within an enterprise; another way of reducing cost is through outsourcing. Cooperation with subcontractors can make them more efficient and thus enable goods to be purchased at lower prices.  more...

Developing a Successful Sales Team ...sales process is one thing, managing sales people is another. Sales management focuses on how to manage sales people who are often remotely located. It also explores how to maximize individual and team potential while keeping communication open (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on  more...

Sage ACT! ...Clearing Activities In All Three Views Introduction To Sales & Opportunities - Creating A New Sales And Opportunity - Editing Sales And Opportunities - Closing A Sale Won Or Lost - Running Basic Sales And Opportunity Reports Using The Contact List - Changing The View Of The Contact List - Finding Contacts With The Contact List - Using The Tag Mode In The Contact List - Editing  more...

Introduction To Sage Line 50 ...ccounts/Opening Balances Data Entry Routines Recording Sales/Purchase invoices/credit notes Recording Bank Payments/Receipts Error Correction Routine for Correcting/Reversing errors VAT Return Production/Reconciliation of VAT Return Data Security Backup & Restore Data Check/Verify Data Management Reporting & Key Performance Indicators Sales & Purchase Ledger  more...

Sage Instant/ Sage Job Costing ...s/Opening Balances Data Entry Routines - Recording Sales/Purchase invoices/credit notes - Recording Bank Payments/Receipts Error Correction - Routine for Correcting/Reversing errors Vat Return - Production/Reconciliation of VAT Return Data Security - Backup & Restore Data - Check/Verify Data Management Reporting & Key Performance Indicators - Sales  more...

Licensed NLP Practitioner Training Licensed by Richard Bandler DISCOVER THE SECRETS OF PERSONAL POWER - YOUR POWER! NLPa (Neuro Linguistic Programming) is the technology of change that developed in the early 1970a s when Richard Bandler, a mathematician and computer specialist, noticed that the field of psychology didna t have many (if any) techniques for making it possible for people to change with ease. He studied successful therapists and began  more...

Introduction to Radio Frequency RF Engineering This is an introductory course designed to give management and sales staff a working background knowledge of RF engineering. For engineers this course is also a gateway into more in depth short courses on further aspects of RF engineering. The course is tutor led over 2 days with practical demonstrations and exercises to reinforce aspects of RF engineering. This course is run in Yorkshire and  more...

NLP Master Practitioner Training licensed by Richard Bandler NLPa (Neuro Linguistic Programming) is the technology of change that developed in the early 1970a s when Richard Bandler, a mathematician and computer specialist, noticed that the field of psychology didna t have many (if any) techniques for making it possible for people to change with ease. He studied successful therapists and began to create mathematical formulas of what he had noticed  more...

Sales For Real Estate Professionals Learn the skills your competitors do not know yet.... NLPa is amazing the world of business and personal development with big success stories and amazing results for those who use it. It is based on the premise that behavior, thinking and acting patterns can be modeled, learned, taught and changed. You will expand your horizons by working through actual issues that you may have, not  more...

Licensed NLP Practitioner Training Licensed by Richard Bandler - 2nd to 8th March 2009 DISCOVER THE SECRETS OF PERSONAL POWER - YOUR POWER! NLPa (Neuro Linguistic Programming) is the technology of change that developed in the early 1970a s when Richard Bandler, a mathematician and computer specialist, noticed that the field of psychology didna t have many (if any) techniques for making it possible for people to change with ease. He studied successful therapists and began  more...

Project Management with NLP Project Management is the discipline of planning, organizing, and managing resources to bring about the successful completion of specific project goals. It is a defined set of activities that uses resources (money, people, materials, energy, space, communication, motivation, etc.) to achieve the project goals. Despite the sophisticated tools that have been developed over many years, still many  more...

AT&T Certificate for Call Center Team Leaders ...t pays off every day in improved performance, increased sales and enhanced customer satisfaction. Let us help you make that investment with Educational Services, designed to improve the skills and a professional capabilities of your Contact Center and agents. Here s a five days solution that will instantly improve your Team Leader performance. The overall approach is to address core  more...

Cross and Up-Selling Techniques ...ustomer's personal or professional lives while increasing sales for the company. You'll go away from the training with a new attitude toward selling, and the skills needed to be successful in cross-selling, up-selling, and overcoming resistance. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Learn how to match your customera s  more...

Customer Focused Selling Skills ...sales development programs that will train your sales force to build successful business relationships by helping customers achieve both their business and personal objectives. Customer-focused Selling teaches your team a plan for developing an understanding between the customer and your salespeople throughout the sales process. Key Learning Objective and Outcomes: By the end of this  more...

Master Outbound Skills Effectively Managing Outbound Calls teaches the skills to prepare for outbound calls and how to deal with them. The learner is also stepped through the preparation to make outbound calls including stress management. Leaving voice mail messages, developing secondary contacts, and delivering negative messages are also covered. Finally, the learner is guided through procedures to make persuasive  more...

Customer Relationship Management ...strategy and applications will notice a large increase in sales, customer satisfaction, and simply the overall success of the business. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand CRM definitions and concepts Realize why CRM is essential to the future of your company Understanding of the latest  more...

Winning Over Stubborn Clients If you are like most sales professionals you are always looking for ways to overcome customer objections and close the sale. This workshop will help you plan, prepare and execute proposals and presentations that address customer concerns, reduce the number of objections you encounter and improve your batting average at closing the sale.  more...

Quickbooks Intermediate Training Class - Brentwood Missouri 314-644-4100 ...ons including employee loans and more a Customize your sales forms the way you want them a Add logos to forms a Perform a year-end close with QuickBooks a Use the Accountants Review process a Backup and restore data files a Protecting QuickBooks Data This class covers all versions of Quickbooks Software Intermediate Training Class is Guaranteed or come back for FREE within  more...

Quickbooks Enterprise Intermediate Training Class - Brentwood Missouri 314-644-4100 ...ons including employee loans and more a Customize your sales forms the way you want them a Add logos to forms a Perform a year-end close with QuickBooks a Use the Accountants Review process a Backup and restore data files a Protecting QuickBooks Data This class covers all versions of Quickbooks Software Intermediate Training Class is Guaranteed or come back for FREE within  more...

Quickbooks Enterprise Intermediate Training Class - Southfield Michigan 248-540-4552 ...ons including employee loans and more a Customize your sales forms the way you want them a Add logos to forms a Perform a year-end close with QuickBooks a Use the Accountants Review process a Backup and restore data files a Protecting QuickBooks Data This class covers all versions of Quickbooks Software Intermediate Training Class is Guaranteed or come back for FREE within  more...

Quickbooks Enterprise Intermediate Training Class Kansas City Kansas 800-475-1047 ...ons including employee loans and more a Customize your sales forms the way you want them a Add logos to forms a Perform a year-end close with QuickBooks a Use the Accountants Review process a Backup and restore data files a Protecting QuickBooks Data This class covers all versions of Quickbooks Software Intermediate Training Class is Guaranteed or come back for FREE within  more...

Quickbooks Enterprise Intermediate Training Class - Arlington Heights Illinois 847-364-0835 ...ons including employee loans and more a Customize your sales forms the way you want them a Add logos to forms a Perform a year-end close with QuickBooks a Use the Accountants Review process a Backup and restore data files a Protecting QuickBooks Data This class covers all versions of Quickbooks Software Intermediate Training Class is Guaranteed or come back for FREE within  more...

Quickbooks Enterprise Intermediate Training Class - Holiday Florida 800-475-1047 ...ons including employee loans and more a Customize your sales forms the way you want them a Add logos to forms a Perform a year-end close with QuickBooks a Use the Accountants Review process a Backup and restore data files a Protecting QuickBooks Data This class covers all versions of Quickbooks Software Intermediate Training Class is Guaranteed or come back for FREE within  more...

Quickbooks Enterprise Setup Training Class - Brentwood Missouri 314-644-4100 ... statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments a Reconcile bank accounts (and what to do if they don't!) a Learn how your company's finances flow thru QuickBooks software a Purchase and manage inventory a Set up budgets/ forecasts This class  more...

Quickbooks Enterprise Setup Training Class Southfield Michigan 248-540-4552 ... statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments a Reconcile bank accounts (and what to do if they don't!) a Learn how your company's finances flow thru QuickBooks software a Purchase and manage inventory a Set up budgets/ forecasts This class  more...

Quickbooks Enterprise Setup Training Class Kansas City Kansas 800-475-1047 ... statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments a Reconcile bank accounts (and what to do if they don't!) a Learn how your company's finances flow thru QuickBooks software a Purchase and manage inventory a Set up budgets/ forecasts This class  more...

Quickbooks Enterprise Setup Training Class Holiday Florida 800-475-1047 ... statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments a Reconcile bank accounts (and what to do if they don't!) a Learn how your company's finances flow thru QuickBooks software a Purchase and manage inventory a Set up budgets/ forecasts This class  more...

Quickbooks Enterprise Setup Training Class Arlington Heights Illinois 847-364-0835 wwwjcscomputernet ... statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments a Reconcile bank accounts (and what to do if they don't!) a Learn how your company's finances flow thru QuickBooks software a Purchase and manage inventory a Set up budgets/ forecasts This class  more...

Quickbooks Intermediate Training Class Kansas City Kansas 800-475-1047 ...ons including employee loans and more a Customize your sales forms the way you want them a Add logos to forms a Perform a year-end close with QuickBooks a Use the Accountants Review process a Backup and restore data files a Protecting QuickBooks Data This class covers all versions of Quickbooks Software Intermediate Training Class is Guaranteed or come back for FREE within  more...

Quickbooks Intermediate Training Class - Arlington Heights Illinois 847-364-0835 ...ons including employee loans and more a Customize your sales forms the way you want them a Add logos to forms a Perform a year-end close with QuickBooks a Use the Accountants Review process a Backup and restore data files a Protecting QuickBooks Data This class covers all versions of Quickbooks Software Intermediate Training Class is Guaranteed or come back for FREE within  more...

Quickbooks Intermediate Training Class - Holiday Florida 800-475-1047 ...ons including employee loans and more a Customize your sales forms the way you want them a Add logos to forms a Perform a year-end close with QuickBooks a Use the Accountants Review process a Backup and restore data files a Protecting QuickBooks Data This class covers all versions of Quickbooks Software Intermediate Training Class is Guaranteed or come back for FREE within  more...

Quickbooks Setup Training Class Kansas City Kansas 800-475-1047 ... statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments a Reconcile bank accounts (and what to do if they don't!) a Learn how your company's finances flow thru QuickBooks software a Purchase and manage inventory a Set up budgets/ forecasts This class  more...

Quickbooks Setup Training Class Southfield, Michigan 248-540-4552 ... statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments a Reconcile bank accounts (and what to do if they don't!) a Learn how your company's finances flow thru QuickBooks software a Purchase and manage inventory a Set up budgets/ forecasts This class  more...

Quickbooks Setup Training Class Holiday Florida 800-475-1047 ... statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments a Reconcile bank accounts (and what to do if they don't!) a Learn how your company's finances flow thru QuickBooks software a Purchase and manage inventory a Set up budgets/ forecasts This class  more...

Quickbooks Setup Training Class Arlington Heights Illinois 847-364-0835 ... statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments a Reconcile bank accounts (and what to do if they don't!) a Learn how your company's finances flow thru QuickBooks software a Purchase and manage inventory a Set up budgets/ forecasts This class  more...

Quickbooks Setup Training Class - Brentwood Missouri 314-644-4100 ... statements a Prepare and process estimates, invoices, sales receipts, credit memos, refunds, bank deposits, and customer statements a Enter and process checks, bills, and payments a Reconcile bank accounts (and what to do if they don't!) a Learn how your company's finances flow thru QuickBooks software a Purchase and manage inventory a Set up budgets/ forecasts This class  more...

Quickbooks Intermediate Training Class - Southfield Michigan 248-540-4552 ...ons including employee loans and more a Customize your sales forms the way you want them a Add logos to forms a Perform a year-end close with QuickBooks a Use the Accountants Review process a Backup and restore data files a Protecting QuickBooks Data This class covers all versions of Quickbooks Software Intermediate Training Class is Guaranteed or come back for FREE within  more...

Crystal Reports for MAS200 Training Class - Kansas 800-475-1047 Crystal Reports for MAS200 Training Class Kansas City, Kansas 800/ 475-1047 www. jcscomputer. com Crystal Reports Software Support, online training and custom report design and creation also available for all versions of MAS200 and MAS200 Small Business Version of MAS200. Welcome to Crystal Reports for MAS200 Training classes. Training is an integral part of any successful software investment.  more...

Crystal Reports for MAS90 Training Class - Kansas 800-475-1047 Crystal Reports for MAS90 Training Class - Kansas Crystal Reports for MAS90 Training Class Southfield, Kansas 800/ 475-1047 www. jcscomputer. com Crystal Reports Software Support, online training and custom report design and creation also available for all versions of MAS90 and Peachtree Small Business Version of MAS90. Welcome to Crystal Reports for MAS90 Training classes. Training is an  more...

Crystal Reports for MAS90 Training Class - Florida 800-475-1047 Crystal Reports for MAS90 Training Class - Florida Crystal Reports for MAS90 Training Class Southfield, Florida 800/ 475-1047 www. jcscomputer. com Crystal Reports Software Support, online training and custom report design and creation also available for all versions of MAS90 and Peachtree Small Business Version of MAS90. Welcome to Crystal Reports for MAS90 Training classes. Training is an  more...

Crystal Reports for MAS200 Training Class - Florida 800-475-1047 Crystal Reports for MAS200 Training Class - Florida Crystal Reports for MAS200 Training Class Brentwood, Florida 800/ 475-1047 www. jcscomputer. com Crystal Reports Software Support, online training and custom report design and creation also available for all versions of MAS200 and MAS200 Small Business Version of MAS200. Welcome to Crystal Reports for MAS200 Training classes. Training is an  more...

Crystal Reports for MAS90 Training Class - Michigan 248-540-4552 Crystal Reports for MAS90 Training Class - Michigan Crystal Reports for MAS90 Training Class Southfield, Michigan 248/ 540-4552 www. jcscomputer. com Crystal Reports Software Support, online training and custom report design and creation also available for all versions of MAS90 and Peachtree Small Business Version of MAS90. Welcome to Crystal Reports for MAS90 Training classes. Training is  more...

Crystal Reports for MAS200 Training Class - Michigan 248-540-4552 Crystal Reports for MAS200 Training Class - Michigan Crystal Reports for MAS200 Training Class Southfield, Michigan 248/ 540-4552 www. jcscomputer. com Crystal Reports Software Support, online training and custom report design and creation also available for all versions of MAS200 and Peachtree Small Business Version of MAS200. Welcome to Crystal Reports for MAS200 Training classes. Training  more...

Crystal Reports for MAS90 Training Class - Illinois 847-364-0835 Crystal Reports for MAS90 Training Class - Illinois Crystal Reports for MAS90 Training Class Southfield, Illinois 847/ 364-0835 www. jcscomputer. com Crystal Reports Software Support, online training and custom report design and creation also available for all versions of MAS90 and Peachtree Small Business Version of MAS90. Welcome to Crystal Reports for MAS90 Training classes. Training is  more...

Crystal Reports for MAS200 Training Class - Illinois 847-364-0835 Crystal Reports for MAS200 Training Class - Illinois Crystal Reports for MAS200 Training Class Arlington Heights, Illinois 847/ 364-0835 www. jcscomputer. com Crystal Reports Software Support, online training and custom report design and creation also available for all versions of MAS200 and Peachtree Small Business Version of MAS200. Welcome to Crystal Reports for MAS200 Training classes.  more...

Crystal Reports for MAS90 Training Class - Missouri 314-644-4100 Crystal Reports for MAS90 Training Class - Missouri Crystal Reports for MAS90 Training Class Brentwood, Missouri 314/ 644-4100 www. jcscomputer. com Crystal Reports Software Support, online training and custom report design and creation also available for all versions of MAS90 and Peachtree Small Business Version of MAS90. Welcome to Crystal Reports for MAS90 Training classes. Training is an  more...

Crystal Reports for MAS200 Training Class - Missouri 314-644-4100 Crystal Reports for MAS200 Training Class - Missouri Crystal Reports for MAS200 Training Class Brentwood, Missouri 314/ 644-4100 www. jcscomputer. com Crystal Reports Software Support, online training and custom report design and creation also available for all versions of MAS200 and MAS200 Small Business Version of MAS200. Welcome to Crystal Reports for MAS200 Training classes. Training is  more...

Successful Sales Performance and Account Management ...Sales Performance and Account Managementa course enables participants to develop a structured account management approach in order to make them more effective at finding their own successful selling solutions. Throughout the seminar, participants are prompted to respond to self-assessment exercises, carry out role plays, exchange experience in small groupsa teamwork, and answer written  more...

Maximizing Selling Skills The objective of this course is to introduce the trainees to Sales techniques and how to maximize them to optimize the sales potentials and close deals.  more...

Getting Boomers, Gen Xers, and Gen Yers to Work Together There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course examines the history and reality of the generation gap. This course explores whether defining the actual limits of each generation is most important, or whether the merits of people within the context of  more...

Peachtree Introduction ...nt & Invoice Defaults Review Account Types Review Sales Tax Setup Modifying Chart of Accounts Review Adding Customers Account Beginning Balances Customer Beginning Balances Budgets Accounts Payable Payroll Vendor Defaults Payroll Setup Wizard Review Adding Vendors Employee Defaults Setup Wizard Vendor Beginning Balances Adding  more...

Peachtree Advanced ... Expense Ticket Entry Reporting Applying Tickets to Sales Customizing Financial Statements Time Ticket Payroll Time & Billing Report Payroll Payroll Tax Tables Questions & Answers Overview Welcome to the Peachtree Software Advanced Training Class. This 1 day course is geared toward current Peachtree users who wish a more detailed, behind the scenes,  more...

Act Crm ...te - gmt 30 Email Merge 31 Independent Activity # 4 32 Sales Opportunities 33 Create Sales Stages 33 Enter and Track Sales Opportunities 34 Sales Pipeline Reports 35 Closing Sales Opportunities 36 Administration 38 Users 38 Database Administration 39 Independent Activity # 5 41 Act Link to Accounting Software 42 Act Link to MAS90 42 Steps to Activate 42 MAS90 Activities which  more...

High Impact Presentations Whether you are persuading colleagues, selling a client or energizing a team, the power of your presentation makes the difference between success and failure. The experience in this seminar is as close as you can get to having a personal, public speaking coach. You present at least seven times over the course of two days. Your presentations are recorded and evaluated. And you get expert  more...

Dale Carnegie Training Sales Advantage ...Sales Advantage Program gives you a sales process that is second to none. However, if that were all the course did, it would only take you halfway to the sale. That's because how you talk to your prospect, how you present yourself and how you relate to the customer are as important as the facts about your product or service. Sales Advantage is the only course that gives you these critical  more...

Intelligent Dressing Intelligent Dressing workshops are designed around the highly successful work of Peter Landau - the creator of Intelligent Dressing. In these workshops Peter (or a lead trainer) will demonstrate the power of Intelligent Dressing to gain a competitive advantage over others. Help you convert more sales meetings, build rapport faster than ever before.  more...

Professional Investigator Master Course ...nters, Writers, Journalists, Producers, Actors, Military, Sales of all types, Skip tracers, Bounty hunters, Insurance adjusters, House wives, Historians, Archeologists, Security, Models, Body guards, Social workers, Musicians, High school graduates, Collectors, Teachers, Court clerks, Risk managers ... Investigationa s is a creative multi disciplined field. By looking at the above list of  more...

Custom Designed Programs Tell us your specific objectives or challenge and we will custom-design a SmartStorming program that fits your specific needs, timeframe and budget. Training can focus on any of the following areas: * Leadership Sills * Ideation Process * Effective Collaboration * Powerful Follow-Through * Proven Ideation Techniques * Special Events - your sales meeting, client  more...

Customer Relationship Management - Sales and Marketing Understand why Customer Relationship Management (CRM) is essential for attracting, retaining and growing loyal customers. Determine the uses and objectives of a CRM system. Recognize best practices in implementing a CRM strategy. Use CRM for improving marketing, sales, customer service, and customer contact.  more...

Key Account Management Establishing Profitable Customer Relationships - Sales and Marketing Improve margins and keep more profit. Prioritize their efforts for maximum results. Develop a sales plan for each strategic (key) account to fully satisfy client needs and maximize customer value. Lead the buying process and close more sales. Improve human capital utilization. Identify, evaluate and prioritize opportunities for business and relationship development.  more...

Certified Sales Manager - Sales and Marketing Demonstrate traits of an excellent sales manager. Plan forecasts and quotas with more accuracy and precision. Conduct sales coaching and counseling sessions effectively. Demonstrate effective interpersonal skills. Manage the sales force with confidence and determination. Provide sales management training for colleagues.  more...

Strategic Sales Planning and Territory Management - Sales and Marketing Analyze the process of sales planning and territory management. Practice the effective ways of setting goals, developing sales activities and managing time effectively. Use relevant tools for route structuring and territory management. Comprehend the methods of effective territory management and strategic selling. Revise sales strategies and provide proper sales training for sales force.  more...

Retail Selling Creating Memorable Shopping Encounters - Sales and Marketing Develop the necessary competence and attitude to maximize sales and create long-term customer loyalty. Understand customer behavior in a retail environment. Use practical selling skills to guide their customers through a defined customer decision process. Ensure a positive shopping experience. Generate outstanding customer service.  more...

Successful Skills for Office Managers - Administration and Secretarial Define and understand the role of the office manager/ senior administrator. Acquire time management skills required for better office productivity. Acquire higher productivity from subordinates. Develop the necessary skills to gain recognition and sell their ideas. Apply essential techniques for handling subordinates.  more...

Certified Marketing Professional - Sales and Marketing Understand the marketing framework of a business organization. Focus on best practices, tools and models to implement an effective marketing and sales management system. Emphasize planning and executing advanced marketing strategies. Develop strategies, initiatives and programs to build and sustain a competitive market advantage.  more...

Brand Management From Concept to Equity - Sales and Marketing Have their organization, product or service succeed through careful attention to brand imperatives. Build a fully aligned, brand-focused operation. Measure brand equity, track it and maximize it. Avoid the dangers and pitfalls of ignoring the laws of branding.  more...

Internet and Web Marketing - Sales and Marketing Reach their buyers directly, establishing a personal link with current and prospective customers. Reach niche buyers with targeted and effective messages. Publish content people want to read and that search engines reward with high rankings. Understand how tools like blogs, podcasts, webcasts and social networking can be used to enhance their online presence. Do a step-by-step approach for  more...

Improving Productivity through Quality and Cost Reduction - Quality and Productivity Identify ways and means to improve organizational and/ or departmental productivity in order to increase profits and/ or decrease/ eliminate costs or losses. Identify and apply several cost reduction strategies in order to meet changing global, statutory and market conditions. Recognize the business processes that need re-evaluating and/ or re-engineering. Recognize and apply quality  more...

Resolving Contractual Claims - Contracts and Projects Identify and avoid causes for contractual claims and change orders. Recognize the different types of claims and how to prevent and/ or deal with each type. Understand the different approaches to claims handling including alternative dispute resolution (ADR) and litigation. Practice and discuss, through a project, all aspects of handling and resolving contractual claims and change orders.  more...

Retail Management - Sales and Marketing By the end of the program, participants will be able to: Oversee store operations, supervise employees and manage inventory. Understand customer behavior in a retail environment. Develop successful sales plans to grow store profitability. Ensure a positive shopping experience. Use proper merchandising and promotional strategies to improve sales performance and customer loyalty.  more...

Advanced Compensation Management - Dubai Kuala Lumpur By the end of the program, participants will be able to: Understand the value of performance based reward systems as a business tool and a motivator of employees. Evaluate the uses and benefits of short and long term incentives. Match compensation systems and organization culture. Stay up to date with trends in compensation.  more...

Certified Sales Professional - Sales and Marketing Integrate consultative and value added selling into their professional practices. Understand the process and psychology of the sales cycle. Synchronize their selling cycle to the buying cycle of the customer. Manage the value of their customers.  more...

The Strategic Marketing Plan - Sales and Marketing Define the concept and scope of strategic marketing. Understand the process of strategic planning. Apply the techniques used in preparing the strategic marketing plan. Develop the components of strategic marketing planning.  more...

Advanced Selling Strategies - Selling and Marketing Respond to customer needs in order to adapt their selling approach to those needs. Provide advanced selling knowledge and skills for dealing with customer objections and closing the deal. Gain awareness of professional behavior during all phases of the sales call. Obtain an understanding on how to develop a long-term relationship and partnership with their customers. Use the research-based  more...

Managing for Sales Results - Sales Training By the end of the program, participants will be able to: Analyze the various principles underlying the sales management functions. Practice human relations skills pertaining to sales teamsa management. Demonstrate professional behavior as sales managers/ supervisors with their teams. Apply sales competency models in interviewing, training and evaluating sales professionals. Effectively  more...

Certified Fixed Assets Professional - Finance and Accounting Learn up-to-date rules covering the managing and accounting for fixed assets. Gain knowledge of depreciation management techniques and how they affect their operations. Be able to correctly recognize and measure fixed assets. Report fixed assets accurately by adhering to internationally recognized conventions. Understand how to manage disposals, impairment, sales, and exchange of assets.  more...

Making Powerful Presentations - Communication Skills Practice the basic techniques and skills necessary to design dynamic presentations. Prepare and deliver two presentations and give and receive feedback on them. Develop greater confidence in speaking to a group of people. Learn the qualities of a dynamic presenter and ways for achieving them.  more...

Enhancing Your Creativity - Interpersonal Skills By the end of the program, participants will be able to: Determine their potential for creativity and innovation Apply the creative thinking skills and methods in various work-related situations. Practice thinking in non-conventional ways (thinking out of the box using Mind Mapping and TRIZ). Recollect and retrieve memorized information easily and quickly.  more...

Training Your Mind for Success with NLP - Interpersonal Skills By the end of the program, participants will be able to: Define and understand Neuro Linguistic Programming (NLP) and its relevance at work Identify their preferred thinking patterns and filters. Apply sensory specific language in their day-to-day interactions with others. Use modeling techniques to improve their skills. Use NLP in leading and coaching others. Understand the law of  more...

Psychology of Peak Performance - Management By the end of the program, participants will be able to: Get an inside look at Personality and its various dimensions. Identify the major mental abilities which affect performance. Define conditions for effective goal setting. Comprehend the major traits of Emotional Intelligence and their impact on performance. Use persuasive techniques in influencing people. Use the powers of positive and  more...

Leaders Power By the end of the program, participants will be able to: Distinguish between management and leadership. Identify their strengths and leadership styles through self-assessment. Examine various leadership theories with emphasis on situational leadership. Identify the major competencies underlying emotional intelligence. Understand the role of the leader as delegator and change agent.  more...

Emotional Intelligence - Strategies for Success By the end of the program, participants will be able to: Understand the nature and theories underlying Emotional Intelligence EI. Define the various EI competencies and identify areas for improvement as needed. Identify their personal strengths and blind spots revealed through the Myers-Briggs Type Indicator MBTI and EI self assessments. Determine the impact of different leadership  more...

Fundamentals of Purchasing 'This program is designed for Purchasing department personnel, buyers, and personnel from other departments who need to understand the buying function. This program is worth 25 NASBA CPE? s. Understand the fundamentals and modern principles of the purchasing function. Learn all the required skills to be an effective buyer. Improve the efficiency of buying goods and services. Select suppliers in a  more...

Neuro Linguistic Programming NLP Strategies for Excellence at Work and Life 'This program is designed for Managers, supervisors and professionals who wish to understand NLP, its use and how it relates to their work. This program is worth 25 NASBA CPE?s.Define and understand Neuro Linguistic Programming NLP and its relevance at work.Identify their preferred thinking patterns and filters.Apply sensory specific language in their day-to-day interactions with others.Use  more...

Speed Reading Training Dubai: Techniques for Highly Effective People 'This program is designed for Professionals who wish to maximize their performance with cutting edge mind tools and techniques. This program is worth 15 NASBA CPE?s.Use advanced reading and comprehension skills.Read better and faster and concentrate more effectively.Get what they want and need from reading in less time.Comprehend and retain more of what they read.Know how to read work material,  more...

Neuro Linguistic Programming NLP Strategies for Excellence at Work and Life 'This program is designed for Managers, supervisors and professionals who wish to understand NLP, its use and how it relates to their work. This program is worth 25 NASBA CPE?s.Define and understand Neuro Linguistic Programming NLP and its relevance at work.Identify their preferred thinking patterns and filters.Apply sensory specific language in their day-to-day interactions with others.Use  more...

Certified Purchasing Professional ' This program is designed for Senior buyers, purchasing supervisors, purchasing managers and other material management personnel. This program is worth 25 NASBA CPE?s. Learn the important organizational role of the purchasing department. Acquire the proper negotiation techniques with suppliers. Evaluate the performance of the department at the macro level. Know when and how to train  more...

Evaluating and Rating Suppliers ' This program is designed for Employees, supervisors, and managers from the purchasing department or other departments who are directly or indirectly involved in the management of suppliers. This program is worth 15 NASBA CPE?s. Identify reliable suppliers and evaluate them for eventual selection. Analyze supplier performance using appropriate rating systems. Develop and use an approved  more...

Inventory Planning and Stock Control ' This program is designed for Those involved in inventory materials planning and stock control at the operational and supervisory levels. Also, those working in other functions of materials management purchasing, stores, distribution who need to understand the mechanics of inventory planning and stock control. This program is worth 25 NASBA CPE?s. Plan and control stock successfully and cost  more...

Warehouse Operations and Management ' This program is designed for Those involved in warehousing store activities, both at the operational and supervisory levels. The program is also appropriate for anyone interested to know more about the interaction between warehousing and other materials management functions - purchasing, inventory control and distribution. This program is worth 25 NASBA CPE?s. Maximize user service and  more...

Advanced Purchasing and Cost Saving Techniques ' This program is designed for Senior buyers, purchasing supervisors, purchasing managers and other managers who need to understand purchasing management. This program is worth 25 NASBA CPE?s. Understand the strategic role of the purchasing department. Perform accurate supplier evaluation. Learn the importance of value analysis to purchasing. Evaluate the performance of the department using  more...

Materials Management Development Program ' This program is designed for Those involved in any or all functions of materials management at the operational and supervisory levels. The program is also appropriate for anyone interested to learn more about the role of materials management. This program is worth 50 NASBA CPE?s. Understand the various functions of materials and supply chain management and how they relate to each other.  more...

Warehouse Operations and Management ' This program is designed for Those involved in warehousing store activities, both at the operational and supervisory levels. The program is also appropriate for anyone interested to know more about the interaction between warehousing and other materials management functions - purchasing, inventory control and distribution. This program is worth 25 NASBA CPE?s. Maximize user service and  more...

Certified Purchasing Professional ' This program is designed for Senior buyers, purchasing supervisors, purchasing managers and other material management personnel. This program is worth 25 NASBA CPE?s. Learn the important organizational role of the purchasing department. Acquire the proper negotiation techniques with suppliers. Evaluate the performance of the department at the macro level. Know when and how to train  more...

Successful Fleet and Transport Management ' This program is designed for Those involved in fleet/transportation/distribution activities, both at the operational and supervisory/managerial levels. This program is worth 25 NASBA CPE?s. Apply the procedures and techniques needed for the effective management of a fleet - trucks, cars, buses and material handling equipment. Plan and implement effectively all activities related to fleet  more...

Inventory Planning and Stock Control ' This program is designed for Those involved in inventory materials planning and stock control at the operational and supervisory levels. Also, those working in other functions of materials management purchasing, stores, distribution who need to understand the mechanics of inventory planning and stock control. This program is worth 25 NASBA CPE?s. Plan and control stock successfully and cost  more...

Fundamentals of Purchasing ' This program is designed for Purchasing department personnel, buyers, and personnel from other departments who need to understand the buying function. This program is worth 25 NASBA CPE?s. Understand the fundamentals and modern principles of the purchasing function. Learn all the required skills to be an effective buyer. Improve the efficiency of buying goods and services. Select  more...

Materials and Supply Chain Management ' This program is designed for Those involved in any or all functions of materials management who are concerned with successfully providing acceptable customer or user service at a minimum cost; also, for anyone who needs to know more about the role of materials management. This program is worth 25 NASBA CPE?s. Define the objectives and functions of materials management (purchasing, stock  more...

Retail Management ' This program is designed for Retail senior managers to discover the various traits of successful retail management through actual case studies and industry best practices that showcase the required skills and strategies. This program is worth 25 NASBA CPE?s. Oversee store operations, supervise employees and manage inventory. Understand customer behavior in a retail environment. Develop  more...

Advanced Public Relations ...ublic, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are essential for performing their public relations duties. Demonstrate a better understanding of how to communicate effectively with the internal and external publics of the organization. Play an  more...

Hospitality Events and Conferences Management ' This program is designed for Managers, supervisors and officers involved in the planning or management of events and conferences. This program is worth 25 NASBA CPE?s. Plan and prepare for events and conferences in a professional way. Organize the different functions in the event or conference. Control the different scientific and social activities in the event or conference. Prepare  more...

Public Relations and Media Skills ...ers and supervisors in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Analyze and assess the latest public relations concepts and strategies in a variety of contexts. Appraise certain public relations techniques and approaches appropriately geared to the working environment of Arab institutions. Practice key public relations  more...

Business Etiquette and Protocol ' This program is designed for Personnel officers, personal assistants, employees in the hospitality business and all those whose position requires dealing and interacting with important persons in both government and private sectors. This program is worth 15 NASBA CPE?s. Behave correctly in both business and social situations. Interact effectively with different personality types. Represent  more...

Hospitality Events and Conferences Management ' This program is designed for Managers, supervisors and officers involved in the planning or management of events and conferences. This program is worth 25 NASBA CPE?s. Plan and prepare for events and conferences in a professional way. Organize the different functions in the event or conference. Control the different scientific and social activities in the event or conference. Prepare  more...

Advanced Public Relations ...ublic, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are essential for performing their public relations duties. Demonstrate a better understanding of how to communicate effectively with the internal and external publics of the organization. Play an  more...

Advanced Public Relations ...ublic, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are essential for performing their public relations duties. Demonstrate a better understanding of how to communicate effectively with the internal and external publics of the organization. Play an  more...

Advanced Public Relations ...ublic, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are essential for performing their public relations duties. Demonstrate a better understanding of how to communicate effectively with the internal and external publics of the organization. Play an  more...

Simplification of Work Processes and Procedures ' This program is designed for Managers, supervisors and employees who are involved in the design, simplification, or are end users of procedures. This program is worth 25 NASBA CPE?s. Analyze the basic concepts and steps in work simplification. Practice the use of flow charts, office layout charts and work distribution charts. Simplify complicated procedures as part of a number of case  more...

Certified Quality Management Professional ' This program is designed for Individuals, leaders, supervisors and all those who are engaged in quality management implementation and improving of organizational performance. This program is worth 25 NASBA CPE?s. Understand the importance of quality in organizations. Understand the impact of leadership to support quality management systems. Understand the most used quality philosophies  more...

ASQ Lean Six Sigma Green Belt ' This program is designed for Participants typically come from finance, quality and business operations staff functions. Many have direct intervention as process owners or stakeholders. Learn how to function as a ?tools application? member of a six sigma team. Lead and execute process-level improvement projects. Collect process data and develop process maps. Develop statistical hypotheses  more...

Total Quality Management TQM Toolbox for Continual Improvement ' This program is designed for Individuals, managers, supervisors and all those who are engaged in TQM implementation and improving organizational performance. This program is worth 25 NASBA CPE?s. Understand the importance of quality models. Understand TQM philosophy. Learn to use TQM improvement tools to enhance customer satisfaction and improve processes within their organizations.  more...

Moving Ahead with Processes Mapping and Improvement ' This program is designed for Those individuals involved in improvement projects, processes identification, work design, productivity improvement or quality auditing initiatives. This program is worth 25 NASBA CPE?s. Process definitions and importance of processes in their organizations. Elements of a business process. Process assessments for core, support and linkages processes. How  more...

ASQ Certified Manager of Quality Organizational Excellence Refresher ' This program is designed for Individuals who desire to reinforce their skills, knowledge, and capacity to understand the Certified Manager of Quality / Organizational Excellence Body of Knowledge in preparation for taking the ASQ Certified Manager of Quality / Organizational Excellence Examination. CEUs available: 1.9 Practice test testing skills. Review the Body of Knowledge for the ASQ  more...

Simplification of Work Processes and Procedures ' This program is designed for Managers, supervisors and employees who are involved in the design, simplification, or are end users of procedures. This program is worth 25 NASBA CPE?s. Analyze the basic concepts and steps in work simplification. Practice the use of flow charts, office layout charts and work distribution charts. Simplify complicated procedures as part of a number of case  more...

Six Sigma Fundamentals ' This program is designed for Managers, supervisors and professionals who wish to understand Six Sigma, its use and how it relates to work and business improvement. This program is worth 25 NASBA CPE?s. Define and understand Six Sigma and why it is necessary to sustain business improvement. Understand and apply the DMAIC problem solving method. Understand the role of Six Sigma in  more...

Finance for Non-Finance Professionals ' This program is designed for Managers, supervisors and staff from any function including finance who need to improve understanding and use of financial information. This program has no minimum requirements. This program is worth 25 NASBA CPE?s. Learn the functions of financial management. Understand the four key financial statements: balance sheet, income, cash flow and changes in  more...

Mastering Business and Financial Modeling using Excel ' This program is designed for Business analysts and professionals, supervisors and staff from any function including finance who need to improve their understanding and use of Microsoft Excel as an important tool to produce more effective and efficient work. This program is worth 25 NASBA CPE?s. Note: This is a hands-on training program using Laptops/Computers. Use Microsoft Excel in  more...

The Analysis and Use of Financial Statements A Hands-on Approach ' This program is designed for Professionals in the field of finance and accounting, department heads, senior management team, financial controllers, finance managers, financial analysts and financial accountants who perform business analysis and provide financial recommendations. This program is worth 25 NASBA CPE?s. Note: This is a hands-on training program using Laptops/Computers.  more...

Effective Budgeting and Cost Control ' This program is designed for All managers, supervisors and analysts who prepare and/or use management budgets. This program is worth 25 NASBA CPE?s. See how the budget relates to the two key financial statements: balance sheet and income statement. Prepare a budget consistent with the organization?s strategic plan. Use appropriate estimation techniques in the development of revenue and  more...

Reporting and Presentation Skills for Finance and Accounting Professionals ' This program is designed for Professionals in the field of finance, accounting, treasury and investment. This program is worth 25 NASBA CPE?s. Learn how to plan a financial presentation. Make use of visual aids to deliver powerful financial presentation. Enhance the image of their financial reports. Practice hands-on live presentations. Deliver financial messages in a concise,  more...

Efficient Finance and Accounting Operations ' This program is designed for Professionals in the field of finance and accounting, managers, supervisors, and finance professionals who need to understand, apply and implement practical tools to enable them to run the finance department more efficiently. This program is worth 25 NASBA CPE?s. Understand the operations of the Finance and Accounting department. Learn internationally  more...

Professional Skills for Finance and Accounting ' This program is designed for Financial managers, financial controllers, finance department heads, chief financial officers, accounting managers, senior finance officers, accountants, finance staff and analysts. Prerequisites: none. This program is worth 25 NASBA CPE?s. Gain knowledge of essential skills to enhance their ability to run the Finance Department. Manage finance functions in an  more...

Generally Accepted Accounting Principles GAAP 2008 Update ' This program is designed for Accountants, accounting supervisors, accounting managers and junior accounting staff who want to upgrade their accounting skills with the newest Generally Accepted Accounting Principles. This program is worth 25 NASBA CPE?s. Explain and interpret Generally Accepted Accounting Principles. Interpret accounting treatment for assets, liabilities, and owners? equity  more...

Certified Financial Professional ' This program is designed for Financial professionals, senior accountants, finance managers, accounting managers, chief accountants, banking professionals and corporate controllers. Prerequisites: None. Level : update. This program is worth 25 NASBA CPE?s. Upgrade their level of corporate financial management. Learn how to leverage their knowledge in financial management to deliver positive  more...

Finance for Non-Finance Professionals ' This program is designed for Managers, supervisors and staff from any function including finance who need to improve understanding and use of financial information. This program has no minimum requirements. This program is worth 25 NASBA CPE?s. Learn the functions of financial management. Understand the four key financial statements: balance sheet, income, cash flow and changes in  more...

Effective Budgeting and Cost Control ' This program is designed for All managers, supervisors and analysts who prepare and/or use management budgets. This program is worth 25 NASBA CPE?s. See how the budget relates to the two key financial statements: balance sheet and income statement. Prepare a budget consistent with the organization?s strategic plan. Use appropriate estimation techniques in the development of revenue and  more...

Certified Administration and Office Management Professional ' This program is designed for Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle  more...

Efficient Administration Skills ' This program is designed for Administrators, assistant administrators and secretaries. Also, those with the potential of becoming administrators. This program is worth 25 NASBA CPE?s. Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in  more...

Successful Skills for Office Managers ' This program is designed for Existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager/senior administrator. Acquire time management skills required for better office productivity. Acquire higher productivity from subordinates. Develop the  more...

The Professional Executive Assistant PA ' This program is designed for Executive and personal secretaries, personal assistants, senior clerks, senior administrators and others with the potential to become office managers. This program is worth 25 NASBA CPE?s. Practice advanced administration and secretarial techniques. Learn modern concepts and strategies related to the job, in order to carry out responsibilities with a high  more...

Certified Administration and Office Management Professional ' This program is designed for Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle  more...

Certified Professional Manager ' This program is designed for Department heads, senior supervisors, managers and others who need to develop/sharpen their managerial skills This program is worth 25 NASBA CPE?s. Know the various management functions and the type of management activity associated with each. Decide when to use coaching and counseling. Define the relationship between attitude and behavior and use it to  more...

Advanced Business Writing ' This program is designed for All individuals whose work requires much writing, including memos, letters and e-mails. This program is worth 25 NASBA CPE?s. Note: It is essential that participants have a good command of the English Language. Develop advanced techniques for writing briefly yet clearly. Examine the strengths and weaknesses of different personal writing styles. Improve  more...

Fundamentals of Business Writing ' This program is designed for All persons who, as part of their work, need to express themselves effectively in written English. This program is worth 25 NASBA CPE?s. Write effective memos, letters and e-mails. Apply specific information gained regarding the correct and most modern methods of written communication. Select the most effective use of language for the particular medium being  more...

Efficient Administration Skills ' This program is designed for Administrators, assistant administrators and secretaries. Also, those with the potential of becoming administrators. This program is worth 25 NASBA CPE?s. Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in  more...

The Professional Executive Assistant PA ' This program is designed for Executive and personal secretaries, personal assistants, senior clerks, senior administrators and others with the potential to become office managers. This program is worth 25 NASBA CPE?s. Practice advanced administration and secretarial techniques. Learn modern concepts and strategies related to the job, in order to carry out responsibilities with a high  more...

Successful Skills for Office Managers ' This program is designed for Existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager/senior administrator. Acquire time management skills required for better office productivity. Acquire higher productivity from subordinates. Develop the  more...

Certified Administration and Office Management Professional ' This program is designed for Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle  more...

Efficient Administration Skills ' This program is designed for Administrators, assistant administrators and secretaries. Also, those with the potential of becoming administrators. This program is worth 25 NASBA CPE?s. Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in  more...

Certified Professional Manager ' This program is designed for Department heads, senior supervisors, managers and others who need to develop/sharpen their managerial skills This program is worth 25 NASBA CPE?s. Know the various management functions and the type of management activity associated with each. Decide when to use coaching and counseling. Define the relationship between attitude and behavior and use it to  more...

The Professional Executive Assistant PA ' This program is designed for Executive and personal secretaries, personal assistants, senior clerks, senior administrators and others with the potential to become office managers. This program is worth 25 NASBA CPE?s. Practice advanced administration and secretarial techniques. Learn modern concepts and strategies related to the job, in order to carry out responsibilities with a high  more...

Efficient Administration Skills ' This program is designed for Administrators, assistant administrators and secretaries. Also, those with the potential of becoming administrators. This program is worth 25 NASBA CPE?s. Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in  more...

Certified Fixed Assets Professional This program is designed for Fixed assets professional, including; supervisors, account managers, purchasing and facility supervisors and coordinators, financial controllers, new employees handling fixed assets, internal auditors, maintenance assistants and managers, and operations managers. Prerequisites: None. This program is worth 25 NASBA CPE s.Learn up-to-date rules covering the managing and  more...

The Strategic Marketing Plan Objectives: By the end of the program, participants will be able to: Define the concept and scope of strategic marketing. Understand the process of strategic planning. Apply the techniques used in preparing the strategic marketing plan. Develop the components of strategic marketing planning.  more...

Certified Fixed Assets Professional Objectives: By the end of the program, participants will be able to: Learn up-to-date rules covering the managing and accounting for fixed assets. Gain knowledge of depreciation management techniques and how they affect your operations. Be able to correctly recognize and measure fixed assets. Report fixed assets accurately by adhering to internationally recognized conventions. Understand how to  more...

Advanced Selling Strategies Objectives: By the end of the program, participants will be able to: Respond to customers' needs in order to adapt their selling approach to those needs. Provide advanced selling knowledge and skills for dealing with customers' objections and closing the deal. Gain awareness of the professional behavior during all phases of the sales call. Obtain an understanding on how to develop a long-term  more...

Siebel 80 Business Analyst ...ebel business entities, Use basic functionality of Siebel Sales, Siebel Call Center, and Siebel Field Service, Describe Siebel automation options, Describe the components of the Siebel Web architecture, Control access to customer data and application views, Create a company structure in a Siebel application, Use Siebel Tools to explore the Siebel application architecture, Specify Siebel  more...

Business Skills Time Management Course Description The Time Management course teaches students the fundamentals of time management. Participates will learn how to organize and prioritize daily and ongoing tasks, It will teach them how to develop a plan of action that includes goals, milestones, time auditing and more. The Course will help you correctly identify and manage poor time management personality types, assign  more...

Business Skills Supervisor Course Description A Supervisors Success is Measured by the Success of their Employees. This said, they will need to posess a multitude of skills ranging from communication to performance management. Coaching to Flexible Decision Making. Learning to cope with rapid changes in a work day means that learning these skills is imperitive to any Supervisor's success. This course will teach  more...

Business Skills Sales ...Selling is a fundamental component to every business. Our Sales Seminar focuses on key components for developing effective sales practices to help build sales leads and close those opportunities. We focus on providing best practices and techniques for highly effective sales people when selling products, services and ideas. Our Sales Course is an interactive seminar which provides you with an  more...

Business Skills Customer Service Course Description It takes more time, effort, and thus cost to sell to a new customer as opposed to an existing customer. It is estimated the cost is up to 40% more in fact. Delivering exceptional customer service is key to a businesses survival, and growth rate. The Customer Service course will provide great insight and tips to ensure you are maximizing performance in customer service and  more...

Business Skills Innovation Management Course Description Its is a fact of business today that change is a necessary evolution to survive. Innovation is like Invention but Deals with New Idea's that incorporate Radical Change. Innovation is the Key to making Change work for you and your Business. To implement that kind of transition sucessfully it is vital that all management and executives show great leadership skill. In this  more...

Business Skills Business Writing Course Description Business writing can have a huge impact on a business and it's performance. Good or Bad. It can create an atmosphere potential customers can feel comfortable in, or it can have quite the opposite impact! Effective Business Writing will increase the clarity, impact, and overall professionalism of your emails, letters, memos, and reports. Participants will learn targetted  more...

Business Skills Business Etiquette Course Description In any business workers must learn to quickly adapt to the flow of very diverse work environments, and even more diverse co-workers. Etiquette is quickly becoming more and more important to people, and understanding and utilizing it can make the difference between success and failure. Etiquette goes beyond basic fundamental manners and shows a level of presentation that shows  more...

Business Skills Business Communications Course Description It takes less time to communicate effectively, yet so many people overlook this fact by not learning how to do it. Solid communication skills can give any organization a huge competitive edge. This Business Communication Course is designed to give you the skills you need to communicate your desires and needs both effectively and efficiently. The course is great fun and engages  more...

Sales Skills Training ...y improve participants skills in all important aspects of SALES PROCESS through Relevant Activities, Self-assessment, Discussions, Feedback and Systematic Trainer Inputs DURATION: TWO (2) Days Our Focus is on not just providing theoretical Information on Interviewing Techniques and their proper use, but also exploring the principles behind their use. KnowledgeWoods deliver these  more...

CCNA - INTROICND Course Cisco Certified Network Associate- Accelerated (CCNA-ACC) is part of the recommended learning path for students seeking the Cisco Certified Network Associate (CCNA), Cisco Certified Internetworking Professional (CCIP), Cisco Certified Network Professional (CCNP), Cisco Certified Design Professional (CCDP), and Cisco Certified Internetwork Expert (CCIE) certifications. Associated Certification:  more...

Cisco Unified Voice Portal Implementation ...for designing CVP deployments * Systems Engineers and Sales Engineers who are responsible for recommending and deploying CVP * Partners involved with implementing ICM deployments that require the features and functionality of CVP Course Objectives After completing this course, the student will be able to: * Explain the components, function and call flow of a CVP solution when  more...

CCVP Bootcamp Training The CCVP Bootcamp course is a 15-day, lab-intensive course designed for delivery by HBFITES. This task-oriented course teaches the knowledge and skill needed to achieve the CCVP certification. CCVP Bootcamp combines the following courses: Cisco Voice Over IP (CVOICE), Cisco Voice Gateways and Gatekeepers (GWGK), Cisco IP Telephony (CIPT 1), Cisco IP Telephony Part 2 (CIPT2), Implementing Cisco  more...

CVOICE - Cisco Voice Over IP Training CVOICE Course Description Course Content CVOICE 5.0 is the first course in the Cisco Voice Professional Curriculum, a curriculum track that starts at the basics of packetized voice and builds up to a true voice professional level. CVOICE lays the foundation for gaining hand-on skills and significant understanding of packet telephony by presenting the technologies that are common for both  more...

Cisco IP Contact Center Course Description This 12 day course is intended for personnel who will implement, configure and support the Cisco IPCC Product. The course covers ICM, CIPT, IPCC, and IP-IVR v3.1.2. It is based on the 6.0 ICM Release and CCM 4.0. Due to the accelerated nature of the class, not all material in the student manuals for each course will be reviewed in class. Students will have opportunities to  more...

ADMINISTRATING CISCO CALLMANAGER Lesson 1: Reviewing Telephony and IP Phones This lesson discusses Cisco IP telephony and legacy telephony components. Cisco IP telephony makes up part of the Cisco Architecture for Voice, Video, and Integrated Data (AVVID). The Cisco AVVID focus emphasizes a converged network, converging voice, video, and data. Cisco IP telephony, centered on Cisco CallManager, converges voice and data networks.  more...

CISCO CALLMANAGER MCS BOOTCAMP CCM Course Description System engineers must be able to integrate Cisco's AVVID solution to meet customer voice and data requirements. This is an extensive, five-day, instructor-led course with a lab consisting of four equipment pods. Each pod simulates an enterprise with two branch offices that students configure over the course of the week. This course provides system engineers with the  more...

Advanced AVVID Troubleshooting and PBX Integration Advanced AVVID Troubleshooting and PBX Integration AATPI Course Description AATPI is a follow-on course to the Cisco Call Manager MCS Bootcamp (CCM) intended for engineers who must troubleshoot an IP Telephony network. In the course, students will integrate the major network components such as routers and switches with an IP Telephony solution. They will also integrate the call processing  more...

Cold Calling Techniques ... under different cold calls scenarios. V- Real live sales call Each trainee will be the then calling in the presence of the participants real prospects; a summary of what happened will be then summarized, brainstormed and discussed with the whole group about areas that can be improved. Needed Logistics: 1- 2 internal telephone lines with the possibility of recording  more...

Retail Selling Techniques ...ce Sheet of any Company. Qualities of the professional Sales Consultant: Positive attitude Presentable Smells well Aggressive Polite listens more than he talks and thinks before he talks Educated and has general knowledge and extremely high knowledge about the product/ service as well as those of competitors Able to solve basic math problems Courteous and patient  more...

Advanced Selling Skills ...e also delivered in Arabic. Outline: 1- History of sales 2- What is selling? 3- Personal Selling 4- Time management for salespeople 5- Why People Buy? 6- The psychology of selling 7- Attitude vs. Aptitude 8- Self Concept 9- Self Employment 10- Fears of the unknown 11- McGregor Theory 12- Categories of Customers 13- Sell More: How to be First with Motivated Buyers? 14-  more...

Insurance Selling Techniques It will help insurance agents to open the relationship with the clients, discover their needs, presenting the right product that would comply to the customer needs, handling different kinds of objections, and eventually CLOSE the sale. We have the exeperience required and we are extremely efficient in delivering insurance sales trainigs since we have worked for many years with international  more...

Retail Banking Selling Techniques It helps the retail banker oppen the realtionship with potential customers, discover their needs, presenting the right product, handel objections and close the sale. The program is designed to help the banker become professional by being a better person. Many case studies and role playing will be conducted. Coaching sessions should take place after the training.  more...

Selling Techniques Arabic Basic Selling Techniques for Arabic Speaking Trainees. During this training, the attendees will learn how to professionally locate potential customers, make cold calls, conduct professional sales meetings, ask the right questions, presenting the company and the product that would comply to the customers needs, handle different kinds of objections and eventually close the sale. This training is  more...

Excellent Customer Service Over The Phone For phone reps and other sales people. This workshop shows trainees how to handle sales calls like a professional.  more...

Effective Sales Presentations Participants learn a five-step process for structuring sales presentations to a group. Please contact us for more information.  more...

Selling Skills Identify strengths and weaknesses in face-to-face selling skills Understand and utilize a model for collaborative selling Change the perception of sales from persuasion or manipulation to partnering with customers  more...

Overcoming Objections Ask any sales representative what the most difficult aspect of the sales process is and he or she will most likely tell you, "Overcoming customer objections." The successful handling of objections is a delicate skill that requires sales representatives to ask the right questions, identify customer needs, and satisfy expectations.  more...

Adventures in Neuro Hypnotic Repatterning NHR takes you beyond communication skills, beyond persuasion and enables you to utilize the chemistry and neurology of your own brain and body to bring changes in your beliefs, thoughts and feelings, moving you swiftly, painlessly and with laughter into the life you dreamed of. Business, Sales, Traditional and Complementary Medicine, Teaching, Training, Media and Advertising, Parenting,  more...

Spanish 24-Hour HAZWOPER Open Enrollment Seminar ...e; Drivers, Administrative Personnel, CEO's, Scientists, Sales Personnel, and Field Technicians and any other employee or contractor who has to gain access to controlled or hazardous site situations and are NOT involved in remediation or site clean-up. Individuals who have duties related to the clean-up of sites, remediation and/or response duties require additional training including  more...

8 day International NLP Master Practitioner Training Seminar approved by Richard Bandler In Steve Boyley's NLP Training you will: + Master over 122 proven NLP strategies for communicating effectively, giving you the ultimate advantage in personal and professional interactions. + Gather an astonishing amount of information from people within seconds, the information you need to instantly get through to them. + Remove stress and operate with heightened awareness, vitality and  more...

8 day International Hypnosis Training Seminar approved by ABH In Steve Boyley's Hypnosis Training you will: + Master over 122 proven NLP strategies for communicating effectively, giving you the ultimate advantage in personal and professional interactions. + Gather an astonishing amount of information from people within seconds, the information you need to instantly get through to them. + Remove stress and operate with heightened awareness, vitality  more...

8 day International NLP Practitioner Training Seminar approved by Richard Bandler In Steve Boyley's NLP Training you will: + Master over 122 proven NLP strategies for communicating effectively, giving you the ultimate advantage in personal and professional interactions. + Gather an astonishing amount of information from people within seconds, the information you need to instantly get through to them. + Remove stress and operate with heightened awareness, vitality and  more...

Lean Six Sigma ...es from various perspectives- Human Resources, Marketing, Sales, Operations, Construction, Government, Finance, and IT. Specific topics include: Maximizing Business Value, Critical to Quality, Voice of the Customer, Measurement Systems, Data Collection Plans, Design of Experiments, Analysis, Process Control, and Response Plans. Students who are interested in mastering the Six Sigma  more...

Working With MYOB Software ...oftware, this hands-on course will take you from entering sales, purchases and banking right through to reconciling the bank account. The course is designed for businesses who buy and sell items and well as those who are serviced based. This is a super intensive course uses a simple step-by-step approach to help you successfully use the MYOB software. Upon completion of this course, you  more...