Business and Management Skills Training and Seminars

PMIs PMP If you enjoy the prestige that comes from being the best in your field, then you'll appreciate the professional advantages derived from attaining PMP status. A PMP Certification credential grants you with a globally recognized designation that serves as the foundation from which you can competently practice as a project manager. PMP trained individuals are in tune with the latest trends in the  more...

Team Building, Outdoor & Indoor Through these innovative programs, your team will explore the value of diversity and communication. Using unique interactive problem-solving initiatives, participants learn to appreciate others as valuable resources and discover how much more effective they can be when they work together as a team. Facilitated discussions after each activity are the keys to helping people actually apply lessons  more...

Classroom Sessions, Workshops, and Assessments Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your  more...

Team Building, Outdoor & Indoor Through these innovative programs, your team will explore the value of diversity and communication. Using unique interactive problem-solving initiatives, participants learn to appreciate others as valuable resources and discover how much more effective they can be when they work together as a team. Facilitated discussions after each activity are the keys to helping people actually apply lessons  more...

On Course to Excellence - Sailing Business Simulation Just as in business, we often choose a course where the destination is known, but the tools and strategies for getting there are not yet in place. This is a unique business simulation that uses sailing as a model for our work environment. From the moment that your team sets foot on the boat(s), they are challenged to define their objectives and to leverage their experience. With minimal  more...

Rock Enterprises - Rock Climbing Business Simulation Rock Enterprises, Inc. is a cutting edge business simulation focusing on real world business applications. Even though rock climbing is used as the metaphor for business, our unique design allows individuals who choose not to climb to remain engaged and be a vital part of the team. In this program, participants learn first-hand the importance of strategic planning, communication, diversity, risk  more...

Five Factor - Personality Assessment At the heart of almost any training program lies a new perspective. Whether this is new content, a different vantage point, or targeting an existing issue that has not yet been resolved, they all represent a catalyst for change. Assessments are one of our most powerful tools for facilitating this process. From custom needs assessments, pre-program surveys, and team profiles, to personality  more...

Myers Briggs Type Indicator At the heart of almost any training program lies a new perspective. Whether this is new content, a different vantage point, or targeting an existing issue that has not yet been resolved, they all represent a catalyst for change. Assessments are one of our most powerful tools for facilitating this process. From custom needs assessments, pre-program surveys, and team profiles, to personality  more...

Problem Solving and Decision Making Our problem-solving decision-making programs focus on helping participants explore a fact-based problem-solving model that targets root causes, weeds out inappropriate solutions and gains buy-in. We also use a matrix analysis to examine how to make better, more consistent decisions (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your  more...

Cross Gender Communication Our cross gender communication programs focus on how men and women communicate differently and how they manage conflict differently. The goal is improved understanding and an improved ability to communicate effectively (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting  more...

DiSC - Personality Assessment At the heart of almost any training program lies a new perspective. Whether this is new content, a different vantage point, or targeting an existing issue that has not yet been resolved, they all represent a catalyst for change. Assessments are one of our most powerful tools for facilitating this process. From custom needs assessments, pre-program surveys, and team profiles, to personality  more...

Managing Across Generations Managing across genders is increasingly becoming an issue for people in today s workforce. These sessions focus on how to better understand the different generations and how to communicate more effectively across age groups. We also explore different ways to motivate people differently (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your  more...

Building a Strong Team Through these innovative indoor and outdoor programs, your team will explore the value of diversity and communication. Using unique interactive problem-solving initiatives, participants learn to appreciate others as valuable resources and discover how much more effective they can be when they work together as a team. Facilitated discussions after each activity are the keys to helping people  more...

Implementing Statistical Process Control Session Information Session Date: July 31, 2008 Start time: 10:00 am EDT Duration: 2 hours Session Fee: $200 per participant Presenter: Norma S. Simons /Kathy Paris Host: Duane Cole Host email: duanecole@simons-white.com Description: Implementing Statistical Process Control This seminar is designed for individuals who already have knowledge of basic statistical principles and statistical  more...

Process Failure Mode Effects Analysis PFMEA Session Information Session Date: July 31, 2008 Start time: 1:00 pm EDT Duration: 2.5 hours Session Fee: $250 per participant Presenter: Norma S. Simons /Kathy Paris Host: Duane Cole Host email: duanecole@simons-white.com Description: Process Failure Mode & Effects Analysis (PFMEA) This seminar will introduce the topic of (PFMEA) and provide guidelines in the application of a very powerful  more...

Process Mapping for Continuous Improvement Session Date: July 24, 2008 Start time: 2:00 pm EDT Duration: 2 hours Session Fee: $200 per participant Presenter: Norma S. Simons /Kathy Paris Host: Duane Cole Host email: duanecole@simons-white.com Description: Process Mapping for Continuous Improvement Process mapping is an easily understood visual representation of a process. The process map is used to analyze the flow of events through  more...

Telesales For Success This programme is available in-company for groups of 6-12 delegates. All material and role plays are tailored to the specific needs of the business. In two action-packed days, you'll learn: What to plan for outbound and inbound calls Getting past the gatekeeper on cold calls Opening an outbound telesales call How to start the sales process on an inbound call Qualifying the  more...

Sales For Real Estate Professionals Learn the skills your competitors do not know yet.... NLPa is amazing the world of business and personal development with big success stories and amazing results for those who use it. It is based on the premise that behavior, thinking and acting patterns can be modeled, learned, taught and changed. You will expand your horizons by working through actual issues that you may have, not  more...

Licensed NLP Practitioner Training Licensed by Richard Bandler - 2nd to 8th March 2009 DISCOVER THE SECRETS OF PERSONAL POWER - YOUR POWER! NLPa (Neuro Linguistic Programming) is the technology of change that developed in the early 1970a s when Richard Bandler, a mathematician and computer specialist, noticed that the field of psychology didna t have many (if any) techniques for making it possible for people to change with ease. He studied successful therapists and began  more...

AT&T Certificate for Call Center Team Leaders The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you  more...

AT&T Certification for Supervisors The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you  more...

AT&T Certification for Managers The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you  more...

Performance Management Performance management includes activities to ensure that goals are consistently being met in an effective and efficient manner. Performance management can focus on performance of the organization, a department, processes to build a product or service, employees. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand the aims  more...

Presentation A Presentation is a fast and potentially effective method of getting things done through other people. In managing any project, as public speaker, it is vitally important to be able to communicate your thoughts and ideas effectively, using a variety of tools and medium. You will need to develop and use this skill throughout your career, especially when you are working in the big competitive world.  more...

Project Management Project management represents a vast array of principles, skills, tools, and techniques designed to help people or organizations select and design an undertaking, envision a successful outcome, schedule phases and milestones, minimize risk, and measure progress. In this program we will highlight various project management knowledge areas which cover project management context Key Learning  more...

Intelligent Dressing Intelligent Dressing workshops are designed around the highly successful work of Peter Landau - the creator of Intelligent Dressing. In these workshops Peter (or a lead trainer) will demonstrate the power of Intelligent Dressing to gain a competitive advantage over others. Help you convert more sales meetings, build rapport faster than ever before.  more...

AT&T College of Call Center Excellence For Agents The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agenta s overall skills and give them new techniques to improve  more...

AT&T Diploma for Agents Even the best communicators in the world have their pitfalls. Through this course, you will gain the knowledge of how to better communicate with others as well as avoid misunderstanding. You will enhance your understanding people and know the power of empathy towards them. This Course uncovers a new way of living, toward the excellence of life personally and professionally. It draws a new path  more...

Effective Meeting Skills Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Conduct a productive, motivating meeting. Improve meeting quality and stay on agenda. Review key issues and ideas for effective implementation. Target Audience: Supervisors, project managers, and anyone else who conducts meetings at work  more...

Motivation Skills Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understanding of motivation definition. Realizing the relation between motivation and performance enhancement. Understand how people can be motivated in many different ways. Understand the concept of motivation from a theoretical perspective as well as a practical  more...

Interviewing Skills Key Learning Objective and Outcomes: By the end of this program , participants will have been able to: Analyze Position & the Mandatory Success Factors Identify Beginning the Selection Process Recognize the relationship between the Resume and the Interview . Be Aware of the right questions, Pre-Employment Tests and checking references. Be Familiar with Pre-Employment  more...

Coaching For Success Key Learning Objective and Outcomes: By the end of this programme, participants will have been able to: Understand Definition and Benefits of Counseling and Coaching. Recognize Why Managers Avoid Coaching or Counseling. Realize Characteristics of Effective Coaches and Counselors. Identify When to Counsel or Coach. Master How to Give and Receive Feedback. Recognize  more...

Discipline Management In our culture, discipline can is a major problem facing corporate. In this course you will get your hand on the causes and solutions to beneficial discipline management. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand the purpose and reasons for implementing the companya s disciplinary procedure. Know the  more...

Communication Skills Program Researchers assured that people in organizations typically spend over 75% of their time in an interpersonal situation; thus it is no surprise to find that at the root of a large number of organizational problems is poor communications, the purpose of communication is to get your message across to others clearly and unambiguously, doing this involves effort from both the sender of the message and  more...

Culture Diversity Program There are too many obvious cultural differences that exist between peoples, such as language, dress and traditions, there are also significant variations in the way societies organize themselves, in their shared conception of morality, and in the ways they interact with their environment. In this program we will cover various cultural issues and pitfalls to recognize values, beliefs and norms of  more...

Outsourcing Management This program was designed to highlight the importance of outsourcing models, advantages of the outsourcing and how to benefit from it. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand what is outsourcing mean Understand the models of outsourcing Chose the right partner to be the outsourcing Target  more...

Problem solving and decision making Program Overview: Effective decision makers are those rare individuals who are able to consistently identify and choose the best option among multiple alternatives. In this program, you will be provided with the training and tools necessary to become an inventive, logical decision maker. You'll explore a structured way to approach and dismantle problems, and you'll learn to clarify problems in  more...

Quality calibration and call monitoring Call Centre supervisors are constantly looking to improve employee performance. In Quality calibration and Call Monitoring, you will learn how to acquire and analyze performance through use of standardized measurements and side-by-side monitoring. You will also learn how to establish quality standards, implement and administer a quality evaluation system, and link the Quality calibration and Call  more...

Stress management More and more employees are experiencing daily stress, pressure, long hours or rapid change. The nature of employment has now changed, and the idea of a job for life has been replaced by an emphasis on performance. How do you manage your stress levels? The relaxation and stress management classes are about crisis control a methods of restoring your sense of well being when things go wrong.  more...

Team building Putting together a solid corporate team is one of the most rewarding experiences in business. We will shape effective and influential relationship among the group to meet standards of this era. In this course, we will create the right spirit to work in the same direction towards the company objectives to land on team synergy. We will guide you to the right track to foster an enthusiastic and  more...

Time Management Time management is a set of skills, tools, and systems that work together to help you get more value out of your time with the aim of improving the quality of your life, we all know that everything takes longer than we believe it will. Plan as you may, you will almost always run out of time before you run out of work. This program is designed to improve your time management skills so you can work  more...

Workforce management As contact centers become more complex, the importance of having the right staff and supporting resources in the right places at the right time becomes ever more crucial to success. Workforce management is the process of utilizing accurate staffing figures every hour to maximize service and minimize cost. It is one of the most important planning and management functions of a call center manager or  more...

Reward and Compensation Compensation and Reward system plays vital role in a business organization. Since, among four Ms, i. e. Men, Material, Machine and Money, it can shift your company to the next level. In this course youa ll identify the process to apply the best reward system. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Be aware of the role of  more...

Change Management a It's not that some people have willpower and some don't. It's that some people are ready to change and others are not.a Change is ever-present in our society. It is the only constant we can count on. The way employees deal with these changes, will make or break the organizationa s ability to survive and remain competitive. This program provides the knowledge and skill practice to empower  more...

Conflict Management Conflict can have a positive effect, but left unchecked, the dangerous results of conflict can include damaged relationships, destroyed creativity and productivity, lost commitment and wasted resources. By taking a number of conflict management tools, techniques and theories and putting them into practical situations, this course aims to turn conflict into a productive force. Key Learning  more...

Crisis Management Effective crisis management is accomplished through prompt response, early and continuous communication and effective execution. In this course, youa ll respond to crisis in a deferent and efficient way. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand the elements and Steps to crisis management. Identify Crisis  more...

Customer Focused Selling Skills Customer-focused Selling is comprehensive and flexible sales development programs that will train your sales force to build successful business relationships by helping customers achieve both their business and personal objectives. Customer-focused Selling teaches your team a plan for developing an understanding between the customer and your salespeople throughout the sales process. Key  more...

Master Outbound Skills Effectively Managing Outbound Calls teaches the skills to prepare for outbound calls and how to deal with them. The learner is also stepped through the preparation to make outbound calls including stress management. Leaving voice mail messages, developing secondary contacts, and delivering negative messages are also covered. Finally, the learner is guided through procedures to make persuasive  more...

Negotiation Skills The most successful managers and executive are known for having exceptional capabilities in achieving the desired outcomes. How do they do that? Through one common skill: Superior negotiation. Negotiation represents the highest art of communication and requires the most challenging skills and competencies to always achieve win-win outcomes. This program examines tools and techniques managers  more...

Customer Loyalty and Retention Program During this detailed program, you will learn about each facet of the customer satisfaction measurement process, from determining objectives and cost justification through design, execution, and application of the results to your organization's customer relationship management operations. You will also have the opportunity to begin work on a real customer satisfaction survey, if you are about to  more...

Customer Relationship Management For any business, successful Customer Relationship Management navigation is becoming increasingly important in todaya s competitive business world. Customer expectations are always increasing, and business services must increase along with these expectations. CRM is the method through which businesses can connect with their customers and therefore serve them better. Businesses with successful CRM  more...

Customers types and behavior Dealing with customer are one of the most important things we have to know and show , it is a very well skill that few have . At this section we will know all what customer are all about. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: We will know the types of customers. We will know the color of customer as in mind set.  more...

Foundation of Customer Service Program Customer service is a requirement in today's business environment. This program is a comprehensive program that provides a strong foundation of skills and knowledge to succeed in the customer service industry. We will highlight various knowledge areas which cover evolution of customer service, value of customer service, reasons and impacts of bad service, dimensions of quality customer service,  more...

Inbound Skills Program Effectively Managing Inbound Calls teaches the skills to prepare for inbound calls and how to deal with them. Guidelines for screening calls, putting a caller on hold, transferring a call and taking messages are taught. Also we will cover the most important skills required to handle inbound calls such as listening skills, speaking skills, phone etiquette and courtesy, greeting and closing and  more...

U-SMALL-BIZZ 10 Steps to Zoom to Business Success-Intro Avoid the mistakes that lead to small business failures. Increase your chances of success. Get your business on the fast track. Prepare yourself and take the necessary steps from the start to get your business on the right foot. Learn the key elements of a successful business with the EntrepreneurTraining. com small business start-up teleseminar, U-SMALL-BIZZ: 10 Steps to Zoom to Business  more...

Strategic Thinking and Planning 'This program is designed for All managers and staff who are involved in influencing, formulating or supporting the long term planning and strategy of their department and/ or organization, as well as those who are responsible for linking, measuring and improving the performance of others. This program is worth 25 NASBA CPE? s. Define the strategic planning and control process and its main  more...

A Mini MBA - Senior Management Program 'This program is designed for All senior and middle managers, present and potential who need to complement their technical and administrative knowledge with advanced multi- disciplinary managerial skills. This program is worth 50 NASBA CPE? s. Understand the characteristics of the new work place. Gain insights into the perspective of a senior manager and leader. Understand the foundations of  more...

Social Media Training Dubai Internet Marketing Training Meirc By the end of the social media training program, participants will be able to: Reach their buyers directly, establishing a personal link with current and prospective customers. Reach niche buyers with targeted and effective messages. Publish content people want to read and that search engines reward with high rankings. Understand how tools like blogs, podcasts, webcasts and social networking  more...

The Total Leader The Total Leader Concept is a new paradigm for 21st century leaders. As global competition heats up, change accelerates to breakneck speed and customer demands escalate, the need for effective leaders is reaching epidemic levels. The Total Leader develops the four quadrants of leadership: Personal Productivity Personal Leadership Organizational Leadership Motivational Leadership  more...

Achieving Performance Excellence The Balanced Scorecard By the end of the program, participants will be able to: Link performance measures to strategic goals and objectives. Use Key Performance Indicators (KPIs) for the measurement and evaluation of performance and productivity at all levels: company, department and individuals. Evaluate the feasibility of using the Balanced Scorecard in their organization. Design and implement the approach of a  more...

Leaders Power By the end of the program, participants will be able to: Distinguish between management and leadership. Identify their strengths and leadership styles through self-assessment. Examine various leadership theories with emphasis on situational leadership. Identify the major competencies underlying emotional intelligence. Understand the role of the leader as delegator and change agent.  more...

Executive Effectiveness By the end of the program, participants will be able to: Understand how our worldview and perceptions affect our decisions. Better deal with different generations in the workplace and ensure results through contribution. Explore the range of forces and ways of thinking that might possibly influence the future of management. Sharpen their leadership skills through innovative thinking.  more...

Professional Manager - Certified By the end of the program, participants will be able to: Know the various functions and the type of management activity associated with each. Decide when to use coaching and counseling. Define the relationship between attitude and behaviour and use it to motivate self and others. Use logical and creative approaches to solving problems. Differentiate between leadership and management.  more...

Voice Over Training by Such A Voice - A Package Such A Voice offers top notch voice over training and coaching by professional voice over talent. We work with clients to produce network quality demos and help launch careers. We have been in business since 1989 and have helped countless voice-over artists reach unparalleled heights in the field. Many of our former students are currently talk show hosts, traffic reporters, film and video  more...

Youre On The Air How to Really Make it in Voice-Overs VOICE-OVERS are hot today! With such notable talent as James Earl Jones, Linda Hunt, and Donald Sutherland lending their voices to commercials, films, and videos, one would think that it would be next to impossible to break into this field. Not so! Youa ll learn about an exciting, new way to get around the competition and actually turn voice-overs into a thriving full or part-time business!  more...

In-House Training Overcome the logistical challenges of sending employees to a conference by letting GIM bring the conference to you. We can work with you and your team in developing one, two or three day trainings that can be facilitated at your company or the venue of your choice. We can design training sessions covering such topics as: a Strategic Planning and Execution a Balanced Scorecard a Six  more...